Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
"I received a prompt response to question I had. The delivery took a bit longer than advertised, but we are living in tough times and I expected a delay.
Thank you"
"I ordered parts and no where did it state that shipping can take up to 4 weeks. My cost for International shipping is $12.12 USPS, should be here in 6 days, not 30 days which they informed me after they asked if I received my product. Nooooo I did not get my needles which I need. I have had to repurchase from another company. They then send me multiple emails showing where 1. It doesn't state that in their policy, 2. a new screen shot of prices that have gone up to $20.55 and a caveate that states it takes 30 days to deliver your order. Then they continue to blame the customer. Totally ridiculous, I can walk from southern Ontario to Tennessee in 30 days."
"I have yet to receive this order that was purchased on March 11, 2020. At this point it does not look as though I will be getting it. So I’m going to cancel my order."
"I received prompt communication about my order being slightly delayed due to a back order. I was pleasantly surprised to receive my package very soon thereafter. This shop has a wide variety of sewing machine parts reasonably priced."
"Received the box of parts today. Acceptable time to delivery consider time to come into Canada and then Canada post service! However, when I opened box, there were four bags for light bulbs but only three had a bulb. The last baggie was empty! Since the lamps have to be replaced in pairs, this is not satisfactory. A replacement would be appreciated."
"I was so glad to find the sewing manual for a sewing machine from 1970.
I purchased the sewing machine for $1 at an estate sale for my 11 yr old granddaughter & wanted the manual to go with it."
"There was a delay on part of my order. When I contacted the company I received and prompt answer. I was very pleased with the response and received my full order 2 days later. Thank you!!"