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1/5
Updated on: 2021-05-26
Awful!
"Awful awful and again awful service!!! Nothing more than a massive disappointment. Ordered my jacket 3rd January and it cost me £200. In the confirmation email they stated that estimated delivery was 13th or 14th January. At the end of January I was moving to another country thinking lovely I will have my jacket by then. Nope. When I started asking in the middle of Jan where my jacket is I was told it will arrive soon , sure never did. When I requested my refund I only heard excuses. Now it’s 26th of May and still haven’t received my money. Next week I am going to a small claims court to get my money back. Nothing but shame."
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1/5
2021-04-16
Avoid them
"Impossible to get a refund after 4 months waiting for my order (Hey! Winter is done over here!)"
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1/5
2021-03-23
Order never arrived, nor did I get my money back, worst customer service!
"The absolute worst Onlineshop to buy from. I ordered a backpack in early January, paid express delivery and waiting since then for my parcel. I’ve left South Africa (the country of destination) in the mean time and nothing changes since 1,5 months in my tracking status. Contacting the customer service doesn’t help me at all, they just ignore your concerns and my wish to stop any process and to get my money back. In the meantime I bought another backpack from another shop and will not be able to receive, neither return the item. I’m really disappointed and very angry about such handling!"
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4/5
2021-03-18
Received as expected, shipping is confusing
"I ordered an awesome Dynastar snowboarding jacket on a really great sale. My experience with shipping: I got shipping notifications from Spring GDS while my jacket was in Europe. Once the jacket got to the states, it was handed off to USPS first class. First class is cheap and slow, USPS doesn’t even provide a regular tracking number. However, I could follow the jacket’s progress using the Spring GDS tracking number. I saw that it went through ICS in NYC, which is customs. It made it to DC where I live in a few days and then hung out in DC for 2 weeks until I got it. I tried to call USPS and they told me they have no information - clearly they have all the info (even I could see some tracking info) but they will not provide details because it’s a first class package. I’m lucky it came so quickly. The last time I ordered from Europe it took months.
I’m giving 4 stars because I got a great deal but I had to hunt down the tracking information on my own. It should be clearly stated that packages sent to the US are handed of to USPS."
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1/5
2021-02-16
BEWARE
"BEWARE! Do not buy from them. Items don't arrive for months, impossible to return. Ordered items for a trip that was almost a month away. Received them almost a month after getting back from my trip. Buy from anywhere else and avoid losing your money."
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1/5
2021-02-11
Horrible - Just horrible
"Placed an order with them on 1/31/2021. By 2/11/2021 I still did not have an updated delivery date. I reached out to customer service and found out the item was a delayed by a week. AND then it would take another month to arrive after shipping. Don't buy from here if you're in the USA. They're based in Spain and are just difficult to deal with.
"If it is taking too long then you can cancel the order" - customer service representative.
Amazing that they charge your credit card as soon as you place the order but take their sweet sweet time in making the delivery.
Never again."
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1/5
2021-02-01
SnowInn ... horrible experience
"Product was never delivered and SnowInn refused to do anything to resend item or credit account. AVOID this company or you will be ripped off."
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1/5
2020-12-16
DO NOT BUY FROM SNOWINN
"I AM FROM NJ. I ORDERED A SNOWBOARD ON DEC 2ND. ESTIMATED DELIVERY WAS BETWEEN DEC 9TH-14TH. TODAY IS THE 16TH AND MY BOARD HASN'T MOVED IN 6 DAYS (FROM WHAT I SEE ON THE TRACKING). WHEN I ASKED WHY THIS WAS TAKING SO LONG THEY TOLD ME IT HAD TO GO THROUGH CUSTOMS AND COULD TAKE UP TO 15-60 DAYS FOR MY BOARD TO PASS THROUGH CUSTOMS. DONT BE LIKE ME"
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1/5
2020-11-11
46 Days No Ski's No Tracking Update
"46 Days and Ski's haven't even arrived in US or updated in tracking. Estimated 9 days at purchase. Miserable time trying to getting $ back. 3 hrs and counting on Live Chat. DO NOT BUY"
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1/5
2020-08-27
Order Took 3 Months to Arrive! Also had Poor Customer Service.
"I ordered a Burton jacket in mid-May of 2020. It shipped out on May 26, 2020 and arrived on August 27, 2020. It took THREE MONTHS to arrive!!!!
I reached out to customer service and was connected with Sharon C. Sharon was rude, did not offer an apology, and refused to cover return shipping. Her rationale was that shipping times are "estimated". I asked to be transferred to a Supervisor and she said "no" then ended the chat. Please, please, PLEASE stay away from SnowInn unless you are fine receiving your order next year."
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1/5
Updated on: 2020-06-29
THE WORST Experience online shopping
"Worst COMPANY I ever experienced.
I brought a jacket that cost $331.98 it arrived 8 weeks later with a broken zip.
I contacted the company for a return address, they did not respond to any of my emails. So I returned the jacket to the address on the postage. It cost me $68 to return.
After weeks of ignoring my emails for a refund the company said they would not pay for the return cost and I have still not got a refund months later for the jacket. Overall, they ripped me off $399 for damaged goods.
This is a truly nightmare company. They NEVER respond to emails and when they do and you ask a question. You guessed it nothing!!! Zero.
I put a review here and they got it taken down saying it was false, In case SNOWINN tries to take this review down.
My order number on the invoice: 16972592
How can this company have time to take down legitimate reviews when they do not answer customer emails.
BUYER BEWARE!!!! This company needs to be taken to court. Read all the reviews on there and DO NOT BUY from Snowinn or Tradeinn"
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1/5
2020-05-05
Terrible Customer Service
"I have not received the ski boots that I ordered on March 20. I have contacted SnowInn numerous times and I cannot get a shipping status and I believe the shipment is lost or was never shipped. I have asked for a full refund and Snowinn said I just have to wait. They have been no help at all and I do not recommend ordering anything from them. I will try to get a refund from my bank. Awful customer service!"
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1/5
2020-04-22
Item never arrived. Terrible customer service.
"I echo the other reviewers' experiences - I ordered a ski helmet which, after 6 weeks, has still not arrived. Customer service only gives canned responses and refuse to investigate where the package is. I am simply told to keep waiting. When I ask for my case to be escalated, they disconnect me from the chat. They need to contact the shipper and trace my package but there is absolutely no willingness to take responsibility for my item. Apparently I have thrown away $180."
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1/5
2020-04-17
Item Never Arrived
"Item Never arrived. I ordered a snowboard bag in January which has never arrived. I have been dealing with Snowinn customer service for 2 months to try to obtain a refund with no luck. I bought the same bag from Amazon. I would not buy from Snowinn."
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1/5
2020-03-18
Very bad service and no solution
"Skis besteld en voor de beste verzend optie gekozen. Helaas niet aangekomen en na vele malen het contactformulier te hebben gebruikt wordt er niet antwoord gegeven op mijn vraag en een gepaste oplossing. Het betreft een Spaanse organisatie maar er spreekt niemand Engels (of Nederlands). Erg spijtig want ze hebben wel een Nederlandse website en een Nederlands telefoonnummer. Maar een antwoord (in het Engels), laat staan een oplossing wordt er niet gegeven. Hierbij heb ik ook extra kosten (>100,-) moeten maken waar geen gehoor aan wordt gegeven.
Ik heb de hoop dan ook opgegeven en het advies is om hier zeker niet te bestellen, mochten er problemen zijn worden deze niet netjes opgelost."
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About Snowinn.com
Snowinn, the online shop where to buy ski and snowboard equipment. More than 50.000 products at best prices top brands salomon, head, the north face, mammut.
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