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"I purchased a new cameo but received a very dirty, dusty, previously registered machine. Swing Design stated they "thought" the machine was new!
They offered a $50 credit if I wanted to keep it as they no longer have the Cameo2. I asked that they apply the $50 to a cameo3 and I would return the dirty used machine that also has missing pieces and is out of warranty. They state they can't do that. Best they can do is the $50 credit or full credit to return it. Definitely not good customer service if they can't make good on an old machine they sold as new!"