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5/5
2004-11-19
"Excellent people to work with. Wonderful communication with me and fast service. John you did an excellent job. Well done!"
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1/5
2004-11-17
"This was the worst experience I have ever had ordering from a company. I order product over a month ago and still have not recieved the product nor can I get anyone to call me to talk about my order. I have left 5+ messages and no one will return my call. I will never buy anything from this company ever again. They kept giving me the run around about when my product would be shipped through e-mail but I never could get a customer service representitive to call."
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5/5
2004-11-16
"Could not be Happier. It was a great experience. I recieved my order quickly without an issue and the product was eactly as advertised."
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Variety of brands and products offered
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Ease of ordering online
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Delivering products on-time
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5/5
2004-11-15
"Great experience overall, I went to the irc channel with a couple questions and found out my order was already packed (fast service!) and Blackwolf did a great job answering my questions. I'm completely new to xbox modding but with the x3 I'm off to a good start. The x3 package even included the 1.6 rebuild PCB when I thought I'd have to order it separately!
Thank you system-mods, especially Blackwolf!"
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2/5
2004-11-15
"Ordering was no problem - took the cash fast from my account. My Xbox arrived on Nov. 5th and was shipped the same day! Was very impressed! However, UPS didn't know where my package was and neither did System-mods. It didn't leave system-mods until the 11th, in the meantime phonecalls and emails back and forth which led nowhere. It was very frustrating. I was frightened at one point that my xbox had been lost. My package arrived a couple of days later with everything installed."
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5/5
2004-11-14
"Awesome service. answers emails quickly (within 24hr) quick shipping, reasonable prices (actually the best prices I've seen). Just couldn't ask for better... I will order from them again. (unlike monster-inkjets.com - Stay away from them!)
-Huy"
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5/5
2004-11-10
"Great Experience. Order shipped same day. Sent overnight, got it the next day. Blackwolf does a great job running the online support chat and answering questions. A big thanks to all at system-mods."
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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
Ease of ordering online
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Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
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5/5
2004-11-09
"this place is great! There items ship when they are going to say they are. The come packaged well. However, the best part about this company is their tech support. They have done everything they can to try to help me get my mod chip working. I've found their IRC channel (#SMT) on efnet to be very helpful without getting all the crap you do from other channels. I know they hear the same questions over and over, but they always are polite and give you the information you need as if you are the first person to ever ask a question that's asked 60 times per day."
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Is easy to do business with
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Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being knowledgeable
Resolving problems
Being trustworthy
Making decisions on their own
Being easy to reach
Overall customer service
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Customer service making decisions on their own
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1/5
2004-11-05
"I've tried for 3 months now to return a defective item and have it replaced. It took a month to obtain a RMA number and now for a month I can not get a human on the phone or an email returned. I just want what a replacement."
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5/5
2004-11-04
"always a pleasure doing business with these guys!!!!! They are all great guys and they are very fast at delivery"
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Is easy to do business with
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Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
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5/5
2004-11-04
"The item I ordered was shipped the day after the order was placed. It arrived at my house arrived a week later (including saturday and sunday.) The package was shipped in a very protective manner, bubble wrap, this little cloth to hold the item etc. Their tech support is also helpful with any questions you may have (thank you john.) Would definetly buy from again!"
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5/5
2004-11-02
"I was on the IRC Tech help channel and i received wonderful advices about the modchip to choose from JOHN. He was very kind with me. 20/20 goes to JOHN ..."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Making decisions on their own
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
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5/5
2004-11-01
""
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being trustworthy
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
5/5
2004-11-01
"Great store. I have ordered from SMT several times and have yet to be dissapointed. Keep up the good work!!"
Detailed Ratings
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Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Resolving problems
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
1/5
2004-11-01
"Ordered this part on Sunday October 24th. I am currently still waiting for this part. Their phone support is a joke. The product was supposed to be shipped overnight, instead it was shipped 3 days late as priority usps mail. If you are looking for a mod-chip I would suggest shopping elsewhere."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being knowledgeable
Making decisions on their own
Being trustworthy
Being easy to reach
Resolving problems
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
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Retailer Information
Contact:
877-762-2318
support@system-mods.com
System-Mods
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System-Mods is ranked #17 in games
