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5/5
2012-01-18
"Err, wish this place was still around, who knows of another place like this? I made many orders and everything was great, I always picked them up as I live only a half hour away. Wish they would come back, they treated my friends and I great. So many rumors around as to why they closed doors. Sucks."
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5/5
2008-04-29
"I still love you guys and i'm glad your still there. tt42003"
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5/5
2007-05-02
"TCWO.com is down. I have been trying to get it from Dan. Dan is nowhere to be found. But TCWO.biz is up and running. We are in the process of starting Trinity Computer Warehouse! TCWO is coming back to the Tampa Area."
5/5
2005-08-04
"This Was a great place to order parts. I have ordered thousands of dollars worth of parts and although there were problems from time to time they ALWAYS made me happy with a fast resolution
My question is WHAT HAPPEN TO THEM, TCWO.COM website is gone..where did you guys GO???"
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5/5
2005-03-29
"as usual extremely satisfied. I am upset they went bust because they are MUCH closer to me than NE is. And the guy with the credit card problem, should have bothered to pick up the phone and dial the 1-800 number that was plastered all over the web site. Duhh."
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Ease of ordering online
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Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
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Being knowledgeable
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5/5
2004-12-22
"I am very sorry to see that this store has gone out of business. I have made many purchases from this store since 1998 and will miss them."
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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
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1/5
2004-11-13
"I tried to order a hard drive from them and for some reason their auto-authorizer wouldn't accept my debit card. I didn't think anything of it and ordered it from another company. They sent me a reply to my first order try and said they had problems processing my order and needed my assistance to finish it. Without any reply from me they charged my card the next day. It overdrafted me. They re-authorized my card 8 days later, charged me for 2 day air and sent me another hard drive. I complained about it and they ignored me for weeks. I went thru pricewatch to put some pressure on them. Hearing nothing for another week, I decided to send it back witrh no R.M.A. just to get it back in their hands so I could force some money out of them. They sent me an R.M.A. about 5 days after that, that I guess Pricewatch scared out of them. This was 2 months ago. Somebody named Jason signed for it, that's all I know. They basically robbed me and took off. Would you want this to happen to you?? Remember this if they pop back up.They took my money."
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5/5
2004-11-09
"The closing of TCWO has nothing to do with the hurricanes here. Dan Thompson(The T in TCWO) just decided to start treating his employees like crap and shut the store down. This is a real shame because it was a great store for a long time. I miss having such a great place in Tampa. Maybe someone will be able to come along and do just as good or better."
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5/5
2004-10-22
"I am upset that this store has closed up shop. This was my favorite place to shop. i have built 15 systems and got all my parts here. i have been shopping with them for many years. If they ever come back online and open the store again i will continue my shopping here. The support was good and the customer service was awesome. if there was a problem with a product or an order they corrected it right away!"
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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being trustworthy
Resolving problems
Being knowledgeable
Making decisions on their own
Being easy to reach
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Customer service resolving problems
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4/5
2004-10-13
"This company seems to have closed up shop.
Web site down. No answer at phone or fax.
My last purchase was in april and around the time of the first hurricane, it was impossible to get ahold of anyone for purchases. Too bad, they were one of my favorites to do buisness with."
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5/5
2004-09-08
"First of all, we have had the pleasure to purchase our parts from TCWO. They are very reliable and at this time are not able to have their web site up do to the Florida Storms.
It seems that normal home users here that complains, are ones that do not follow up on their orders or just like to start problems for others.
Do we have RMA so to send back bad products? Yes of course we do because there is no company out there that can give a 100% assurity of their products it will happen now and then.
I would like to take this time to inform your team that it is always a pleasure doing business with your company, my order arrived and
everything was exactly what I ordered. Delivery time was overnight,once again thank you for providing such great service and look forward
to doing business with you again, GREAT JOB!!!!"
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5/5
2004-09-01
"Have made many purchases over the years, never had a problem, always willing to work with me, bargaining for prices and shipping costs... This link may help explain recent actions: http://www.talkaboutprofootball.com/group/alt.sports.football.pro.tampabay-bucs/messages/164927.html
Very nice people at TCWO too."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Making decisions on their own
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
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Web site being easy to use
5/5
2004-08-22
"I have a very bad feeling that TCWO is gone for good. I went to their local offices and their willcall center has been completely gutted and all but 2 people on their staff have been let go. Now their website it "down for maintnance" but I get the impression it's done. Sad day, TCWO has always been good to me in the past and it sucks to see it go."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
1/5
2004-08-19
"Slow to no response from the Sales department with a request to stop an order from shipping. The request was sent over 12 hours before they show the order was shipped and after more then 24 hours later no response. Second inquiry has yet to yield a response. Got a response to refuse the order too late to do so. Two more RMA request sent with nothing but an autoreply.
If they still exist DO NOT BUY from them.
As of 8/31 stil no response from this company. I guess they have shutdown. It's a good thing I didn't have a chance to refuse the shipment as they had suggested, I would never get my money back. At least I have the item in my possesion.
Contrary to what others have posted in subsequent post, people are not here to cause trouble. It's trying to inform other of the experience of dealing with this vendor. It appears they have gone out of business or have chosen to shut down."
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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Overall web site
Speed of web site
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Web site being easy to use
1/5
2004-07-30
"product was never shipped. After confirming the order the sales people denied that the order came thru and refused to honor the sale. A dishonest company that I recommend everyone avoid at all cost."
Detailed Ratings
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Pricing of products and services
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Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
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Retailer Information
Contact:
Sales: 9am - 7pm Mon-Fri Support: 10am - 6pm Mon-Fri Will Call: 10am - 7pm Mon-Fri
800-394-4503
support@tcwo.com
TCWO.com - Thompsons Computer Warehouse
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TCWO.com - Thompsons Computer Warehouse is ranked #216 in computers & electronics
