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"You processed my order in a timely order. However, FedEx delivered 1 tire on Monday but shipped the other one to CT. Then it had to be shipped back. Finally got the second tire on Thursday."
We're truly sorry to hear about your experience and the delay in communication. We understand how frustrating this can be, and we appreciate your patience. Please provide us with your order details or any specific issues you’re facing, and we’ll prioritize your request to ensure we can assist you promptly. Your satisfaction is important to us, and we want to resolve this for you as quickly as possible.
"I purchased 4 tires that had an optional insurance plan. Unfortunately the box was automatically checked to purchase the nearly $100 plan that I didn’t want. As soon as I made the purchase I emailed and asked to cancel the order. Repeatedly over the next few days I emailed and was told I’d be contacted by a rep. No contact was ever made. I finally got through to a rep on the phone. She did a great job and got me labels but now I have to drive an hr to a fedex drop off location that accepts tires. This could all have been avoided if I had been contacted as promised."
I'm sorry to hear about your frustrating experience with the return process and the issues with the insurance plan. It’s understandable to feel upset when expectations aren’t met, especially when timely communication is involved. While I’m glad to hear that you were eventually able to speak with a representative who helped you. Your feedback is valuable, and we will work on improving our communication and return procedures to prevent these situations in the future. Thank you for sharing your experience, and I hope the rest of your interactions with us are much smoother.
"tires were exactly what they promised. the whole experience with them right down to the installation process was what they promised "easy" and also convenient. there price for the tires i purchased were cheaper on there site than any other sale that i found, will defiantly use tire easy for all my future purchases"
"From searching online to receiving and shipping my tires to an installer in my area it doesn't get better then that! I would recommend Tires easy to everyone,its just that easy . I love my tires so far,smooth quiet great handling tire for my Lincoln mkz."
Tires-Easy has been supplying quality, new tires online to customers in the United States since 2004. Tires ship from warehouses nationwide to customers; homes or local tire installers. We pride ourselves on having the best quality new tires with top-name, lesser-known brands, and low-cost and cheap tire options. Our customers can find the tire they need at a price that suits their budget. We offer free shipping on most tires, except large and heavy tires.
marianaal from Tires Easy has responded
Posted Apr-07-2025