Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
"I am in a remote location and often have issues getting things delivered. Staff at ToolBarn were friendly and helpful in getting what I need to me.
Fair prices and friendly folk ---- what more can you want?"
"I’m an avid online shopper, always looking for the best deals. Toolbarn definitely delivers! The free shipping and being tax free really made them the cheaper option when purchasing more expensive tools."
"The item purchased arrived with the outer carton in perfect condition. When I opened the carton, I discovered that the actual box containing the item was smashed and was heavily taped. I contacted ToolBarn and explained that this was a Christmas gift and I wouldn't know until that day if it was damaged or not. Needless to say, the item was in pieces. I contacted ToolBarn again and told them I needed to return the item as it arrived damaged. No problem. They did not have another one to send me so I was to get a refund. I waited and no refund came. I called ToolBarn again asking about my refund. The gentleman on the phone was finally able to locate the item as being returned and said he would handle processing the refund. Imagine my surprise when I was only refunded the purchase price. I was made to pay the shipping on an item that ToolBarn had to know was damaged by just looking at the box."
"ToolBarn only has a fraction of tool stock that they advertise online. After purchasing Metabo tools from ToolBarnand spending over 1300$,,, I was not notified until a week later that there was back order items and of course wouldn't ship as expected. Customer Service was absolutely terrible not so helpful at all gave no info on what was being shipped and what was not etc... anyway I am pretty much receiving 1 tool at a time every week."
If you want to wait for your tools this is the place.
"Its been almost two months since I ordered tools and I am still waiting for some of them. In other orders I have made they only send a partial order because they keep forgetting to put stuff in the box. It is extremely frustrating when you need tools for work and it takes two months to get. I will go to my local home store to buy tools for now on. It is worth the few extra dollars to get your tools right away then have to wait months for your stuff"
"Over a month now to get damaged item replaced in shipment and still waiting and talking to sales...no end in sight. Approaching two months waiting for items to ship and sales just told me for the second time “next week”. Appears there will always be next week. Sales rep refuses to put me in touch with sales manager. Very frustrating experience...recommend you steer clear of this company. Formal complaint with BBB next and just keep fighting."
"I had ordered a drill combo package along with a drill bit kit. I got a notification that my order was shipped and when I received it, there were no drills. I called and spoke with someone and they were not very helpful. I posted a review detailing the poor level of customer service I received, and I received a call shortly after from a manager with Toolbarn. They will overnight my order to me to make sure I get it as soon as possible. I am please with the resolution of this issue and I will look to order from Toolbarn next time I have the need."
Power tools and fasteners - toolbarn.com offers a large selection of online power tools and fasteners for sale to contractors and home owners, including power tools and air tools.