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/ 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
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3/5
2019-08-13
Bra was faded and a different color
"I tried to buy in store first but couldn't find any bras that fit so I had to order online. I've never ordered bras online before but I couldn't seem to find them in my size anywhere else and they were 40-50 % off each so I figured, why not splurge and buy one or two? The bras came in a few days later than I thought they would, and I got a surprise when I opened them up. One of the bras was perfect and fit nicely. The other bra was a bit too tight (I made sure I bought the same size for both), and the color was off. The pictured bra is a vibrant light/sky blue, and the bra I recieved was greenish teal and extremely faded looking. I don't think it would be worth it to return them since they fit somewhat well, but I was disappointed at the quality, especially for the high prices."
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1/5
2019-07-11
If I could give a 0 review I would
"Their return process is archaic. I usually don't purchase on line and this was my first time. But I decided to make a purchase on line with Torrid because they were very persistant about the ease of exchanging or returning to the store. First, They never informed me when my order was received in the store (they are supposed to send an email). I had some situations arise in my life and i forgot I placed an order. Then they call me the day before the order was scheduled to be returned to the warehouse because I have not picked it up. Then I get there and tried on the items, I didn't like 2 of them and wanted to exchange and couldn't find anything I wanted. So I asked for the return. They started to process the return but because i paid with paypal they could not do the return there. I had to mail it back to their facility. I sent it back to facility on 6/8/19, have talked to them twice on the phone and I still do not have my return. Today (7/11/19) I was told it would be another 3 -4 weeks. It'll be 2 months before I get my return to my paypal account. They do not advertise that paypal does not apply to returning to the store. I am a platinum rewards member and will never shop there again."
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1/5
2019-07-11
VERY SLOW DELIVERY
"This was my first and last time ordering from Torrid because their shipping time is extremely slow! Customer Service offers absolutely no help; they tell you exactly what you see for yourself on the website. They've lost me as a customer!"
2/5
2019-06-09
Cheap fabric
"I purchased a pair of floral print pants size 18r. They immediately faded after 1st wash and the lycra is all out and exposed from top to bottom. Horrible buy!!"
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1/5
2019-06-07
Ruined my vacation.
"I ordered a bathing suit top yesterday. I'm going on vacation next Friday. I had mistakenly chose standard shipping. I called customer service to upgrade my shipping and they weren't willing to help at all. Claimed they can only help within 15 minutes of purchasing which is b.s. My order was still processing and they claimed there was nothing the can do. They told me to reorder with overnight shipping which I don't have the funds to do since they won't cancel the order. I won't get the top by Friday so my vacation is ruined. It's bad enough that all their clothing is overpriced but then they won't even help when you make a purchase. I will no longer be shopping at torrid."
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1/5
Updated on: 2019-05-16
The mesh shirt I bought was ripped
"I bought a mesh shirt and I tried it on and it fit perfectly but when I saw myself in the mirror I saw that in the back of my arm it was ripped"
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1/5
2019-05-10
Canadians stay away
"All pricing is in American dollars which is not indicated on the website only when you get your bill.
You cannot ship to a Torrid store in Canada you can only ship to your address and the shipping fees are insane.
Not only that since when did the standard plus size girl be 5 foot 10 in and have a flat stomach.
This website's a hot mess and I'm **** that I wasted my time"
1/5
2019-05-03
Terrible Processing Time
"I've ordered online from Torrid once before, and it was processed in a timely manner and I received my item pretty quickly. Decided to recently order again, and it states that their processing time is 1-2 business days, but it's the 3rd day, and my order is still processing. Because of this, the payment hasn't been taken from my account yet, and now i'm constantly calculating how much money I have so that I can make sure there's enough in there when they FINALLY decide to ship my item. This is really an inconvenience for so many reasons. Never ordering from them again and I probably will never shop here anymore period, their clothes are way overpriced."
1/5
2019-04-25
Multiple unsatisfied experiences
"I’ve shopped with Torrid for some time now. However, I’m very disappointed with the service lately. The orders take a very long time to come and if it’s shipped to store I’ve experience the issue where I’m not notified. The last two pairs of jeans I have purchased have been of poor quality. I’m also disappointed with the fact that they will not allow the customers to combine the haute cash with deals. The return policy is not the easiest either."
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1/5
Updated on: 2019-04-24
Bra poking in the back
"I had the same problem with a bra before and it was exchanged without a problem. I called trying to explain the problem and was told I would have to pay for another bra and IF it was go nd to be unsatisfactory they would exchange it,if not I would be charged for a new one. Really?! As expensive as they are,they should back their product. I received an email asking to rate the bra I ordered so I did. I received another email saying my review did not meet their standards so it would not be published. Terrible customer service !!"
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1/5
2019-04-22
Not helpful and don’t care to be.
"I only gave it 2 because I truly like the clothes. I placed an order for 4 black dresses for my mother’s funeral/services and paid for next day delivery (it was a Sunday so I expected to receive it Tuesday). I paid with my torrid credit card, which had plenty of money available. Monday I got and emAil saying to call them. When I did they said they needed my verified action on the order and that it would take 2-3 days to arrive (even with my next day shipping). I stated it was for my mother’s funeral and was told that they couldn’t do anything. I will never shop here again."
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4/5
2019-04-02
Enjoy
"People was just as kind and helpful"
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1/5
2019-03-01
Never received order
"I ordered 2 pairs of boots. I paid for the items and selected store delivery with free shipping. My order was canceled without notification."
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1/5
2019-02-24
Worst experience
"Worst experience I have ever had while online shopping. I tried to place an order 6 times over a week and they all got cancelled without an explanation as to why. I even called in 4 times and it wasn’t explained to me until the final time. I’m from Canada and this is an American company, and in Canada we would never treat someone with such disrespect and put them through such an experience."
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16 - 30 of 256 reviews
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About Torrid.com
Shop the latest in plus size fashion including dresses, swimwear, jeans, tops, rompers, intimates & more. Find trendy & chic outfits, jackets, shoes & more at torrid.
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Torrid.com is ranked #195 in shopping
Torrid.com is ranked #117 in apparel
