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Treadmill Doctor
Treadmill Doctor Elite Status
Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
4.91 / 5 (458 reviews) average score over the past
5
94.3 %
4
3.7 %
3
0.9 %
2
0.7 %
1
0.4 %
Positive: 449
Neutral: 4
Negative: 5
This merchant had 98.03% positive reviews over the last Six Months
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1/5
2024-04-26
No happy
"We got a product that was inferior,we would not have even know had we not taken it to and electric motor shop to get the pulleys off old one and changed to new one and were told we needed new bearings and it was sold to us as new!! We are still waiting to get our refund!!"
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TreadmillDoctorEW from Treadmill Doctor has responded
Posted May-14-2024

Hello and thank you for sharing your concerns. We do not sell used products and would not send a motor that needs bearings to be replaced. We also have a very high standard for our products and service. We have reached out numerous times and would like to hear from you - 1-800-750-4766.


5/5
2024-04-25
Great advice, and helpful knowledge, Thanks!!
"The motor on the ProForm went out, and the dealer help me buy a new motor. It was pretty easy, and I’m not very mechanical."
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TreadmillDoctorEW from Treadmill Doctor has responded
Posted Apr-29-2024

The Doc is IN! Thank you very much for trusting us to be of service and kudos on the install!


5/5
2024-04-24
treadmill part
"He was able to help me with the part I needed for my treadmill, very happy with his service"
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TreadmillDoctorEW from Treadmill Doctor has responded
Posted Apr-26-2024

The Doc is IN! Thank you for allowing us to be of service and for your 5-star rating!


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Verified

5/5
2024-04-24
Quality Service
"Treadmill Doctor was fantastic. I ordered and part. Got it very quickly. Found that I didn't need it. Sent it back and got a refund in short order. That is what great companies do - Great Service."
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TreadmillDoctorEW from Treadmill Doctor has responded
Posted Apr-26-2024

We are happy to be of service to you and will be here when you decide to order again! Thank you for your 5-star review!


5/5
2024-04-24
Perfect Fit!
"I was looking for a replacement belt for the past few years. My treadmill was in good shape, but the original belt had warped and stretched so it was slipping too much. I spoke with retailers, and they didn't want to help if it wasn't something they sold today, even though I purchased it through them years ago. I was nervous about selecting the right length and width, but the match that Treadmill Doctor provided worked great. I selected the step-up belt and it was delivered on time, and it was not as bad as I thought to replace it. My son now has the treadmill and it is getting more use. I am sure he will love it."
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TreadmillDoctorEW from Treadmill Doctor has responded
Posted Apr-26-2024

Kudos on the install as they can be trickier on older treadmills! Thank you for your honest words of praise - we are truly happy to help you save your machine and hope you and your family enjoy many moments of exercise fun for years to come!


5/5
2024-04-24
very helpful
"They made the seemingly impossible job of finding a battery for an aging treadmill easy"
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TreadmillDoctorEW from Treadmill Doctor has responded
Posted Apr-25-2024

We are truly happy to help save your older treadmill! Thank you for taking the time to leave us a 5-star review!


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Verified

5/5
2024-04-24
Great
"Man on phone knew exactly what I needed very good service"
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TreadmillDoctorEW from Treadmill Doctor has responded
Posted Apr-25-2024

The Doc is IN! Thank for trusting us to help and for your 5-star review!


5/5
2024-04-24
Matt is awesome!!!
"Thanks for fixing my 20 year old treadmill."
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TreadmillDoctorEW from Treadmill Doctor has responded
Posted Apr-25-2024

YAY! Absolutely yes for the win! Thank you for allowing us to help save your older treadmill and for your 5-star review!


5/5
2024-04-23
Fast service.
"being able to talk to support person and get the right items is good customer service and well worth it for me."
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TreadmillDoctorEW from Treadmill Doctor has responded
Posted Apr-25-2024

The Doc is IN! Thank you for allowing us the opportunity to be of service!


5/5
2024-04-23
Awesome
"Top of the line customer service!"
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TreadmillDoctorEW from Treadmill Doctor has responded
Posted Apr-25-2024

We truly appreciate your great call out on our team and your 5-star review!


5/5
2024-04-23
Got what I needed
"I was quoted a much higher price from local repair companies for a treadmill basedeck. I ordered myself from Treadmill Doctor and installed myself and saved over $600. It also shipped and arrived very quickly."
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TreadmillDoctorEW from Treadmill Doctor has responded
Posted Apr-25-2024

Kudos on the install as most decks come without any holes or notches and can be tricky indeed! Thank you for your 5-star review!


5/5
2024-04-23
Quick turnaround delivery
"First time ordering w/ Treadmill Doctor and they delivered. My treadmill is up and running again."
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TreadmillDoctorEW from Treadmill Doctor has responded
Posted Apr-25-2024

Woohoo for the win! Glad to hear you are up and running and we appreciate your 5-star review!


5/5
2024-04-23
Great product & Customer Service
"The original treadmill cable plug I ordered was lost in the mail. I called to find out the status, and the person I spoke with, was very professional and polite and sent out a new one which I received very quickly. Thank you."
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TreadmillDoctorEW from Treadmill Doctor has responded
Posted Apr-25-2024

Thank you for your 5-star review!


5/5
2024-04-23
Great customer support!
"Every helpful and knowledgeable support"
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TreadmillDoctorEW from Treadmill Doctor has responded
Posted Apr-25-2024

Thank you for your 5-star review and for your great call out on our team!


5/5
Updated on: 2024-04-23
Pleasant
"Right part on time, excellent customer service"
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TreadmillDoctorEW from Treadmill Doctor has responded
Posted Jan-02-2024

Thank you for your great call-out on our team and for your 5-star review!


706 - 720 of 2665 reviews

About Treadmill Doctor

We solve problems to keep people moving! Superior online fitness equipment company specializing in quality fitness repair parts and accessories, top of the line customer service, and dependable, fair product reviews for treadmill and elliptical customers. We offer high-quality products at an affordable price and arrange technical support from start to finish. In addition, we have an online forum for consumers to post questions and have added a chat feature for instantaneous communication with the Doc! Let Treadmill Doctor know what you need so we can diagnose the problem and prescribe a solution. We look forward to hearing from you!

Retailer Information

Contact:
8-5 central / Monday - Friday
1-800-750-4766
1-800-750-4766 option 1
customer.service@treadmilldoctor.com

Treadmill Doctor

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Category Rank

Treadmill Doctor is ranked #9 in beauty & fitness

Treadmill Doctor is ranked #3 in fitness