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"I never got an updated delivery date for the RTT and the driver just showed up. Address was being shipped to family business and not given any lead time on advance for anyone to be there to inspect RTT at time of delivery. I even checked order status 4/24 & today,4/25 and it still said "check back later for update." It only have a range of dates 4/24-4/28.
This is an expensive purchase and should have better tracking and communication of delivery schedule. Most providers gives a window for Delivery (i.e. FedEx, Amazon, Ecoflow, Comcast Internet).
Also please update your website and any follow up emails with a call back #.
Excited for the tent but this process is not up to par compared with other Overland companies purchased from."
Tuff Stuff Overland is a California-based company forged from a never-ending desire to explore rugged places. This relentless sense of adventure also drives us to continually test, innovate, and push harder in search of the highest performance possible. You can see and feel the attention to detail and superior engineering and manufacturing in our signature rooftop tents, awnings, and every piece of equipment that earns the Tuff Stuff Overland badge.
Tuff Stuff Overland appeals to overlanders, road trippers, and weekend outdoor enthusiasts who want the best value for their adventures. Quality, durability, and superior customer service are essential to them so that they do not have to worry about their gear but can focus on having a fantastic adventure outdoors.