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1/5
2023-11-23
UPS - The worst company in the world
"UPS... For starters, I have NEVER left a bad review for any company, but I felt more than compelled to do it with UPS.
I have never done business with a company whose methods and customer support are so horribly bad that it made my blood boil when trying to get an issue resolved (their drivers require signatures even though the shipper does not). Honestly, I thought I was going to have a heart attack due to the unbelievable frustration I experienced in having to deal with them.
It takes more than an hour just to get somebody on the phone and then their broken english personnel shuttle you from department to department and finally just hang up on you when you voice your feelings.
And don't even ask about their frustrating phone robot which also hangs up on you after giving you a set of options which do not apply to you. And, ironically, the last thing the robot says before it disconnects you is "We appreciate your business"... What a laugh...
If this was the last company on earth, I would choose to die before doing business with them. I hope and pray that they go out of business SOON. If you have a choice, take your business elsewhere. You won't regret it."
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1/5
2023-06-01
Horrible Customer Service
"Amazon used them to deliver 2 dozen roses to my sister. They didn't follow basic delivery instructions. Instead of delivery to to the front desk of the stroke rehab, they gave the package to some passer-by. They got the guy's name, but staff said no one by that name worked there. I spent hours on the phone with staff and Amazon trying to get my money back or locate the flowers. UPS hung up on me, staff manning their Twitter account flat out refused to be helpful, and those manning the customer service email were flat out rude. My husband's bank, the biggest in the nation, just went with FedEx instead, because he told them how UPS staff behaved in this matter. Actions (or in this case inaction and passing the buck) have consequences. I'd definitely fire some staff who obviously don't take their jobs very seriously and have cost you business UPS! Shame on you all!"
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5/5
2023-01-14
EXCELLENT SERVICE time after time
"I use the UPS store on Colesville Road on a regular basis.
Paul is wonderful.
He is a true professional. He is so helpful and always positive.
I appreciate Paul and his store so much.
Paul patiently helps me to figure out any snags I might encounter.
He always sends me off with a smile on my face."
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1/5
Updated on: 2022-01-11
Untrustworthy and will not help
"The VA used UPS to send my medications did not get them, as UPS stated they are lost"
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1/5
2021-11-19
UPS needs to hire someone that knows what the hell they are doing. UPS app is a waste without updated info.
"I ordered a ham for Thanksgiving. It was shipped 2 day delivery on 11/10. The delivery driver brought it on the 13th but wouldn't leave it. The tracking stated "incomplete address listed on the shipping label." I tried to correct the address on the ups app. It wouldn't let me because the updated address was the address already on file. The same address that they delivered to repeatedly for the past year. After 3 days of repeatedly calling, I was finally able to speak to a live person. She verified that the address on the label was correct and a deliverable address. 3 days later the tracking app still reads "no delivery date available." It is now 4 shipping days left before Thanksgiving. Customer service will not connect me to a live person, and the automated service keeps repeating that when the package is located, a delivery date will be available. If I ever need guaranteed delivery by a specific date again, I now know that UPS is unreliable and untrustworthy."
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1/5
2021-08-03
Train employees / small box
"went through 7,agents and 1, supervisor for 1 small box.paid $15 for shipping, then paid $11. I was promised a shipping label. Ups came twice to my home.first guy knew nothing of the label.second guy said he for got it. Supervisor then tell me they don't do it.out of 7 people who promised me the same thing.this place is a joke.i will call FedEx next time.people stay away, bad business."
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1/5
2021-03-11
UPS COURIER EXPERIENCE
"MY UPS COURIER EXPERIENCE REVIEW
(THIS IS FOR ALL OFW WHO’S PLANNING TO SEND BALIKBAYAN BOX.)
Last NOVEMBER 27, 2020 I sent TWO PARCELS from SOUTH KOREA TO CEBU, PHILIPPINES.
Since I can’t go home because of the pandemic we’re facing right now. I decided to send package to my mother. Before I already sent parcels many times to CEBU CITY.
I have always been using EMS POST OFFICE because of their fast and reliable service. The EMS POST OFFICE told me that “Only UPS COURIER can go to CEBU CITY, PHILIPPINES.” So, I have no other options but to send my package using UPS COURIER. I paid DOUBLE PRICE FEE than the usual I paid for EMS POST. I was hopeful that my package will be delivered early. And “YES, IT WAS DELIVERED EARLY and THAT WAS THE SECOND PACKAGE.”
The First parcel has a tracking number 1Z65533F0468153217. And the Second parcel has a tracking number 1Z65533F0468316407.
The second parcel was delivered on December 1, 2020 at 4:19 pm and paid CUSTOMS Tax amount in Philippine Peso 2,516.00 (Two Thousand five hundred sixteen peso).
So, I was hoping that the FIRST parcel will come anytime soon. But days, weeks, and months passing by it hasn’t arrive yet. So, I wonder what happened. I sent an email to UPS CUSTOMER AGENT. Fast forward, we exchanged mails with the agent. They asked me documents such as AIRWAY BILL, PROOF OF PURCHASE, AND CREDIT CARD STATEMENT OF ACCOUNT. So, I have given all of the documents they asked.
Then again, they are asking “FDA PERMIT.” Then I emailed them again. “Why are you asking me FDA PERMIT? When I am just sending these items as gifts. Is there any other way so that my parcel will be delivered? Or should I pay more tax than the usual?” and then they calculated that I should pay the amount in Philippine Peso 5,285.00 (Five thousand two hundred eighty-five peso). Then I agreed to the agent that I will be paying that amount just the parcel to be delivered.
The last email that I have received was on January 15, 2021. “This email acknowledges the receipt of your message. We’ll proceed with customs clearance tonight.” Then I waited again and hopefully it will be delivered anytime soon.
Last January 26, 2021 and February 17, 2021 I have sent an email to the agent but the agent didn’t reply. So, I sent an email to their new agent last March 2, 2021 and give the necessary details of the parcel. The agent replied to me March 3, 2021 the again we’ve exchanged mails until she said “I regret to advise you that I am still waiting for our counterpart's feedback regarding the retrieval of your abandoned parcel.” So, I replied her back “The parcel wasn’t abandoned. I even agreed to pay more tax so that we can claim it. And your fellow customer service agent told me last January 15,2021. “This email acknowledges the receipt of your message. We’ll proceed with customs clearance tonight.”
So, the agent again replied me on March 10, 2021 and said “I have received a feedback from our Brokerage Group that unfortunately your package cannot be located at the moment.”
And now, I am DISMAYED and FRUSTRATED. I think my gifts inside the parcel was already been used by them. At the end of the day, no matter how many emails and documents we send to them. They are trying to tell “Just give up! Its already lost or the items have been damaged and used”
SO, I WILL NEVER AGAIN USE UPS COURIER. THIS IS MY FIRST AND LAST TRANSACTION OF THIS COURIER."
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1/5
2021-01-14
Worst experience ever
"Ups always cheating on customers. Me and my husband had this awful experience twice. I will never advise my friends to use their service. And I will never use their service again. Worst experience ever. They are the worst in the world."
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1/5
2020-11-13
Lied
"Was supposed to recieve a package i must sign for by Friday at 9 pm. Get notification at 12:30 (just minutes after recieving an amazon delivered package and an hour after doordash) that my delivery is delayed until Monday with no reason. Call customer service and deal with the terrible system yo finf the driver claimed "severe weather conditions". There are no severe weather conditions outside, not even rain; and as stated before; amazon and doordash are delivering. Finally get to a representative after several attempts by the automated service to make me abandon the call and find the driver is off on Saturdays which is why no delivery can be made the next day instead. I explain there is no sever weather other deliveries are being made, and there are still more than 8 hours left of the delivery window, quite a lot to be canceling for the whole day but am only allowed to make a formal complaint about the driver.. I am a disabled adult who works nights. This is a high value device to assist me being delivered and I feel the professionalism and integrity of UPS was very questionable today. They also lost a package of mine claiming it delivered when it was not; a few weeks ago. Managment seems to be very poor with mainting qualities with its deliverers."
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1/5
2020-10-12
Worst, Horrible, Fraudulent
"This is worst service, they never delivered my 2 shipments, their MyChoice system is not working, they change customers delivery preference on their own, while customer never knows who changed and what.
they are cheaters."
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1/5
2020-08-28
Worst experience ever
"I sent a two day package with a cashiers check for 36K for the purchase of a car. It's now 9 days later and the package has not arrived. UPS has done nothing to fix it and said they are doing an "investigation". The investigation can last anywhere from 1 day to eight days. We're bumping up against the 8 days. The biggest issue is I had already paid $1500 for the truck to ship the car from Texas to California and the truck left, so now I have to pay another $1500 for another truck and am currently accruing $100 every day for storage until the check arrives. Totally unacceptable! Everyone I talk to says sorry dude nothing we can do. I'm up to $1800 cost for this lost package. Most expensive package I've ever sent. Could have hired a personal driver in a lamborgini to deliver it for less."
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1/5
Updated on: 2020-08-12
Very slow
"Everytime i have a package it takes forever to get the package . They need to step up .**** service!!! Am i gonna use this company to ship a package no way!!!! usps is way better done TURTLE Ups.iether you get your package late or damage or both!!!"
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1/5
2020-07-03
Horrible
"Ohh lawrd, this shipping company ****... They have lost packages, routed them to an incorrect state, have been late, delayed, you name it.. Every time I buy something online I’m crossing my fingers they don’t use UPS as a carrier."
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1/5
2020-06-21
Broke my TV
"I shipped a 65” SUHD quantum dot Samsung TV, I even purchase additional insurance of $100
It arrive to my parents house broken, it’s more than 85lbs means it needs a 2 person lift, but got deliver by 1 person and he even brought it down hard cause it’s heavy
After opening the box the tv was broken LCD is all mashed. I called to complain
Took 3 weeks to receive a call saying they will not reimburse me cause it’s my fault for not reinforcing enough with the package (despite my TV had its original box, styrofoam, bubble wrap and paper, box was wrap with packaging tape)!. WTF! Won’t even refund me for the insurance.
UPS is BS... I am so upset and disappointed with ups service! My $3k+ TV was down the drain by their incompetent service ."
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1/5
2020-06-10
UPS lost my package and won't do **** about it
"Horrendous service with horrible customer support.
I dropped my package in a UPS dropbox in Austin, the package had very valuable, time-sensitive lab-test materials that took 2 days to prepare. I kept tracking it everyday, no updates on the system. I called UPS and after staying on hold forever, I was told that I should file a claim if the package is still not showing up after 10 days.
10 days later, I called and it was a freaking waste of around 2hrs over the phone. One person connected me to another 4 or 5 times, each separated by a lovely 20-25mins of hold time. At the end, I'm told that I cannot file an investigation or a claim because the "return label was created over 60 days ago" and they cannot confirm that I dropped the package. Total bull and circular arguments, of course they can't confirm that I dropped it.. that's why it's lost. And why does it matter when the return label was created.
Not only can't they secure their drop boxes, they also can't provide basic customer support for lost packages.
DO NOT EVER use their drop boxes, unless you want to donate your package. And it's not only me, read the google reviews for any UPS dropbox, so many clients lost their packages there.
NEVER going to use UPS again after that disappointing experience."
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UPS / United Parcel Service of America is ranked #97 in business & industrial
UPS / United Parcel Service of America is ranked #5 in transportation & logistics
