Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
"Purchase went thru fine. Items delivered ok. Items ordered did not match the description given on the ordering page. Reseller stated that this was because the items delivered were OEM, however the sale page did not say anything about these parts not being retail. All graphics and descriptions led me to believe I was purchasing retail parts.
What's worse is that these were previously used. I ordered compact flash cards which came labeled by a previous customer and containing files from previous users.
When I received them I got in touch with them to get a refund. They provided an RMA but did not explicitly state that they would forgo their restocking fee which I had explicitly asked them to do. Not wanting to loose both the shipping charges as well as a restocking fee, I kept the used parts.
I will never purchase anything from this reseller again. I don't know how they are able to maintain their BBB rating with such thieving business practices."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
"Fantastic company. I ordered a memory board for you computer. When I installed it I could not get it to work. I called tech support and they immediately told me the computer was a dual system, meaning I needed two boards, not one. They took the 1Gb board back and sent (2) 512Mb boards. All this happened in less than a week. Mem boards work great. Would recommend to anyone needing mem boards - also great price."
"Upgrade Nation treated me exceptionally well. Their prices were the best, and they responded very quickly to correct an order that I screwed up. And they did it with respect and speed!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
"I ordered a Sony DVD-30A drive that came in with no User Guide, Warranty Card or Screws which I understood went with the drive. I wrote to them and they told me to take it to my local technician. I asked for a return number and did not receive one. I think that I may go ahead and send it back to them and have Visa take the charge off my card.
Needless to say this will be my last transaction with Upgrade Nation."
Detailed Ratings
Overall quality of the company
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
"bought a SDRAM to upgrade my computer, found a good price for the chip, item arrived as described, packing was good and delivery was sooner than I expected, definetly will do business again"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
"I placed an order for two Maxtor 200GB hard drives from Upgradenation. Within a few hours of surfing, I found two 250GB's on another site for about ten dollars less. Needless to say, I was floored. To my surprise, Upgradenation sent me two 250GB's at no extra charge. That's what I call service. Most sellers would not have done that without a hassle. I didn't even have to ask. They just did it. Thanks Upgradenation. I will order from you again."
"very good service and order arrived on time. The service was wonderful and they kept emailing me about my order. The package was pack very strong and the item was very secure. I enjoyed ordering form this company because they were very professional. thank you upgradenation for all your service. thank you"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
"I ordered via internet on a weekend and then talked to customer service on Monday to upgrade my shipping. They were very professional. Product arrived promptly. Painless and good. Highly recommended."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
"WT 575i -- 575 watt PS - great price! Dual PCI-E/ SLi ready,Dual serial ATA,Dual fan,20 + 4 support.
Free shipping. Arrived in 6 days.
Will definitely do business with these guys again.
Their prices are very competitive."
"Great price and prompt shipping! Heard back from them within three hours of ordering that the product had been shipped! And quick reply to query regarding rating! Thanks! Will check with them again for memory upgrades!!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time