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Upgrade Nation, Inc.
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-- / 5 (0 reviews) average score over the past
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This merchant has not had any reviews over the last Six Months
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Verified

1/5
2006-05-29
"Purchase went thru fine. Items delivered ok. Items ordered did not match the description given on the ordering page. Reseller stated that this was because the items delivered were OEM, however the sale page did not say anything about these parts not being retail. All graphics and descriptions led me to believe I was purchasing retail parts. What's worse is that these were previously used. I ordered compact flash cards which came labeled by a previous customer and containing files from previous users. When I received them I got in touch with them to get a refund. They provided an RMA but did not explicitly state that they would forgo their restocking fee which I had explicitly asked them to do. Not wanting to loose both the shipping charges as well as a restocking fee, I kept the used parts. I will never purchase anything from this reseller again. I don't know how they are able to maintain their BBB rating with such thieving business practices."

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Verified

5/5
2006-05-10
"Fantastic company. I ordered a memory board for you computer. When I installed it I could not get it to work. I called tech support and they immediately told me the computer was a dual system, meaning I needed two boards, not one. They took the 1Gb board back and sent (2) 512Mb boards. All this happened in less than a week. Mem boards work great. Would recommend to anyone needing mem boards - also great price."

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Verified

5/5
2006-05-06
"Upgrade Nation treated me exceptionally well. Their prices were the best, and they responded very quickly to correct an order that I screwed up. And they did it with respect and speed!"

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Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
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Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service being knowledgeable
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Verified

5/5
2006-05-04
"I got 2 TMTC 512MB PC2100 266MHZ 200 PIN DDR SODIMM memory chips atleast $10 cheaper than any other place I found."

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Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
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Verified

1/5
2006-04-30
"I ordered a Sony DVD-30A drive that came in with no User Guide, Warranty Card or Screws which I understood went with the drive. I wrote to them and they told me to take it to my local technician. I asked for a return number and did not receive one. I think that I may go ahead and send it back to them and have Visa take the charge off my card. Needless to say this will be my last transaction with Upgrade Nation."

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Is consumer focused
Is easy to do business with
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Is committed to quality products and services
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Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
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Verified

5/5
2006-04-28
"bought a SDRAM to upgrade my computer, found a good price for the chip, item arrived as described, packing was good and delivery was sooner than I expected, definetly will do business again"

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Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Being easy to reach
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
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Verified

5/5
2006-04-17
"I placed an order for two Maxtor 200GB hard drives from Upgradenation. Within a few hours of surfing, I found two 250GB's on another site for about ten dollars less. Needless to say, I was floored. To my surprise, Upgradenation sent me two 250GB's at no extra charge. That's what I call service. Most sellers would not have done that without a hassle. I didn't even have to ask. They just did it. Thanks Upgradenation. I will order from you again."

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Verified

5/5
2006-04-15
"The price was very good. Ordering was easy. Delivery was prompt. Item was well packed"

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Verified

5/5
2006-04-14
"Good price... Free shipping... shipped out the day after I ordered...I recieved my purchase quickly. I can't think of anything else they could do."

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Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall web site
Web site being easy to use
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Verified

5/5
2006-04-10
"very good service and order arrived on time. The service was wonderful and they kept emailing me about my order. The package was pack very strong and the item was very secure. I enjoyed ordering form this company because they were very professional. thank you upgradenation for all your service. thank you"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Making decisions on their own
Being trustworthy
Being knowledgeable
Being easy to reach
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
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Verified

5/5
2006-04-08
"I ordered via internet on a weekend and then talked to customer service on Monday to upgrade my shipping. They were very professional. Product arrived promptly. Painless and good. Highly recommended."

Detailed Ratings

Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
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Verified

5/5
2006-04-04
"WT 575i -- 575 watt PS - great price! Dual PCI-E/ SLi ready,Dual serial ATA,Dual fan,20 + 4 support. Free shipping. Arrived in 6 days. Will definitely do business with these guys again. Their prices are very competitive."

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5/5
2006-04-01
"Great price and prompt shipping! Heard back from them within three hours of ordering that the product had been shipped! And quick reply to query regarding rating! Thanks! Will check with them again for memory upgrades!!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Overall technical support
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
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Verified

5/5
2006-03-31
"wonderfull expirience Shipped Promptly recomend to evryone"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
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Verified

5/5
2006-03-31
"Easy to find the memory that I needed. They mailed it out the next day and I received it 2 days later."

Detailed Ratings

Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
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Retailer Information

Contact:
8:00am - 6:00pm CST Mon-FriOnline 24 x 7 x 365 days of the Year
1-800-231-0021
847-972-2600
customerservice@upgradenation.com

Upgrade Nation, Inc.

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Upgrade Nation, Inc. is ranked #284 in computers & electronics

Upgrade Nation, Inc. is ranked #60 in computer hardware