Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
"IT HAS BEEN MY EXPERIENCE WITH EVERY VOLVO DEALER AND NATIONAL PARTS FACILITIES THAT VOLVO CARES LITTLE ABOUT MAKING THINGS EASY FOR CUSTOMERS TO FIX THEIR VEHICLES ON THEIR OWN. I WILL RECOMMEND TO ANYONE SEEKING TO BUY A VOLVO VEHICLE TO LOOK SERIOUSLY AT OTHER BRANDS. YOU PEOPLE ARE THE ABSOLUTE WORSE, IN THE AUTO INDUSTRY, WHEN IT COMES TO CUSTOMER SERVICE."
"The website is easy to use, products for the vehicle appear when the VIN is input. There are nice closeup pictures of the products. The shipping costs are reasonable. Have been wanting better floor mats and a cargo cover (not included with the purchase of the electric Volvo XC40)."
"Called in had another volvo dealer assure me they got me the right part. Was not it was textured cover. Called Smith and they got me the right price at a discount and fast shipping."
"I didn’t expect my parts to arrive so fast. I ordered them on Wednesday and got them on Friday. Great prices, excellent service. The website was very helpful in confirming that the parts were the correct ones. I will use Smith Volvo going forward. Note: I live in Colorado"
"Ordered interior dash panel part, part arrived quick, but part had scratches on. I contacted SmithVolvo and they contacted Volvo parts house, I guess. It's been 1 week, and I'm still not sure when I will get a new replacement. I'm sending back scratched part as they did send me a return label."
"Looking for accessory mud guards for our new XC90. Great deal and experience with the on-line purchase, I’ll be back. Amazing delivery experience, item(s) arrived next day. Great job!!"