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5/5
2006-02-08
"i was very pleased with the speedy delivery and quality of the products i ordered. they have a huge selection of harry potter merchandise. i bought a scarf, matching tie and gryffindor sweater. i am enjoying all of my purchases from www.whimsicalley.com"
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5/5
2006-01-26
"I LOVE THIS SITE. Whimsic Alley is packed with everything Harry Potter and Harry Potter only. From the scarves, the uniforms, the candy, and the wands. The shipping I recieved for the Gryffindor scarf was super fast. The site itself is beautiful and fun to navigate. I highly recommend this site to anyone who loves Harry Potter and wishes to order any of the HP merch or to give a sample of Harry Potter's most weirdest, and most delicious candies. Give it a go!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Resolving problems
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
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Whimsic Alley
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