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/ 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
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5/5
2006-06-15
"quick shipping, professional sales assiatance who
know the products. quick reponse to technical
questions"
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Is trustworthy
Is easy to do business with
5/5
2006-06-04
"Thank you for the time you spent with me on the phone, Tammra was a very nice and informative rep for your company. I liked her attitude and was very pleased on the transaction. I hope to do business again with her and your company in the future. Dee Swearingen"
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Is easy to do business with
Is committed to quality products and services
Is trustworthy
5/5
2006-05-20
"I have ordered many times from you and have found the service "high end"and thanks to the service rended by the sales ladie Ms Stanley,(inwhich
)Ive gotten a few times,found the experence very professional,this one should make you proud.Tommy Yarborough,thank you"
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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
5/5
2006-05-10
"Very helpful sales assistant, Tamara, who made sure I got everything I needed. If this order is delivered on time and works, I will definately order from them again and tell my friends."
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Overall quality of the company
Pricing of products and services
Is easy to do business with
Is consumer focused
5/5
2006-05-08
"Great service. Told me about deals not posted on the website."
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Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
5/5
2006-05-05
"I have had an old Active Home x-10 system for many many years. It has survived through all my computer upgrades, but lately it has begun to give me problems with XP. I checked out the new Pro system and today ordered the software and the controller. Can't wait for it to arrive. I was having some problems removing my old system and went to the On-Line Support. I described the situation and Dan came back with an immediate answer. This is great - in the past this has not been available - so great improvement. One suggestion - make the pop-up help window smaller - it keeps jumping infront of the material I am trying to read and sometimes I can't make it go away.
thanks
rm"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being easy to reach
Being trustworthy
Resolving problems
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
5/5
2006-05-03
"Wish to thank Tammra Stanley for the timely
manner in which I was able to get my order
processed. So far have had very good results
in getting my orders taken care of."
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Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
5/5
2006-04-16
"My purchasing experience was great! Tammra was kind courtious and eager to answer any questions i had....it is in my opinion that she is an asset to your company...and if i ever order anything from your company again...she will be the one i will order it from...keep up the good work Tammra!"
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Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
5/5
2006-04-14
"i would like to thank Jeff for helping me with a problem, with one of my remote i had just Purchase a system and one of the remote failed. Jeff did every thing he could to figure out what might be the problem"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
1/5
2006-04-13
"I had a terrible experience with X10 salesperson Tammra Stanley, ext 2636.
We began an online chat, in which she assured me that my needs could be met, namely using their camera product to record audio and video on my computer and being able to watch it live and listen live from a remote location over the internet.
We talked over the phone, and I clearly told her that the audio portion of the media was the most essential to me. She very confidently told me that my needs could be met by purchasing 2 products, one priced at $99.99 and one priced at $49.99. I agreed to have these products ordered and gave my credit card.
When my email invoice arrived I discovered I had been charged $19.99 for a warranty that we never discussed, and that the products were actually $99.99 and $89.99.
I immediately emailed her to explain my concern about these issues but never got a response.
Then the equipment arrived, and was completely incapable or either recording audio on my PC or allowing audio to be heard over the internet.
I was then informed by an apparently more knowledgeable salesman that "Unfortunately we do not have any products or support for recording audio to a PC.".
Before I discovered the equipment was incapable of doing what I wanted, I also encountered difficulty getting the fraudulently ordered warranty credited to my credit card.
I would like to say that I ordered another product from X10 that was excellent that worked as advertised and I am very surprised and disappointed at the different treatment I got for this order.
I would definitely expect X10 to pay for my return shipping and give me a full refund. If they do so I will overlook the practices of a deceptive and undertrained salesperson."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
1/5
2006-04-12
"When I placed my order on Tuesday, I was told I should receive it on Friday, but it didn’t even ship until the following Tuesday. X10’s web site says they will ship within two days or send an e-mail explaining why it has not shipped. I contacted X10 on the sixth day when I had not received my order on an explanation and was given a lame excuse but I was told it would ship that day. It didn’t. I called again and was given a different excuse and I was told a supervisor would contact me. I was not contacted. I called again and was told it has finally shipped."
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Pricing of products and services
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
5/5
2006-04-12
"I have been more than satisfied with the speedy shipments and wonderfully low-priced x10 products. Great website, great deals, and really cool stuff! Ryan, ****@****"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
5/5
2006-04-06
"Great experience! Extremely helpfull agent. Helped me get the right item and saved me money."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
5/5
2006-04-05
"Just a line to say how happy i was while dealing with X10.com. I had A1 assistance from a sales person Tammra, being from the UK it is hard to find helpfull & polite assistance in a market place full of money grabbers 10 out 10"
Detailed Ratings
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Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
5/5
2006-03-31
"Just purchased a surveilance system from X10, and was very satisfied with the professionalism displayed by salesperson Tammra Stanley. She was not only patient but very knowledgeable in answering all my questions. Thank you again and hope to purchase additional products in the future.
Eusebio Razo"
Detailed Ratings
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Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
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Retailer Information
Contact:
800-675-3044
support@x10.com
X10 / X10 Wireless Technology
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Category Rank
X10 / X10 Wireless Technology is ranked #195 in computers & electronics
X10 / X10 Wireless Technology is ranked #50 in consumer electronics
