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5/5
2005-10-24
"Tyson Allen was very helpful to me and I felt the professional courtesy was outstanding. He made hisself available to me in such a way that I was under no pressure at all and he spent the necessary time to ensure I was in fact getting the best deal, as a contractor, that X10 can provide."
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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Making decisions on their own
Being easy to reach
Resolving problems
Being knowledgeable
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Customer service being easy to reach
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5/5
2005-10-24
"Tammra Stanley was courteous and a great support to my questions and provided me with quick answers, she is an asset to your company. Keep up the great customer service it's rare."
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Variety of brands and products offered
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Ease of ordering online
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Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
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5/5
2005-10-23
"Aaron Simpson provided excellent customer service. He made it very easy and simple to find the right cyveillance system for my needs at a reasonable price. I originally called to inquire about the cyveillance systems I saw on your company website only but with Aaron helps I was able to understand how the NightWatch Wireless Low-Light B/W Video Camera Kit with Audio/Video Receiver and EagleEye Motion Alert Kit will best fit my needs so I when ahead and order it over the telephone. I'm looking forward to my first cyveillance system."
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5/5
2005-10-23
"Excellent! Knowledegeable salesman (Brian Joung), quick order process and he sent me an email thanking me for the order with his contact info should I need anything. Wish all on-line vendors were as good."
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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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5/5
2005-10-18
"On Oct 7th I purchased two packages, one for $269.97 and one for $199.99. I was sent incorrect items in both packages. The sales person I bought them from told me to call Customer Support.I was told,and did return the incorrect items to Rockaway, NJ, and requested the correct items thru Customer Support. Customer Support told me to that the Sales person would call me. He never did. Over a weeks period I spoke with two Customer Support individuals and received NO support, until I received multiple emails from Dannett Cage. She has been one of the Best, if not "the BEST" customer support person I have ever worked with. Only because of her efforts will I continue to do business with X10. She definitely deserves special recognition and an increase in salery. X10 is thought more highly of as a result of people like Dannett Cage. Again, I can't thank Dannett Cage enough for her efforts in helping me out!"
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Is easy to do business with
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
Resolving problems
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1/5
2005-10-14
"I ordered a JVC surround receiver from x10 on 7/16/05 and received it a few days later. The day after I hooked it up it burned out. I remembered the 30 day refund x10 prominently displays on their web site and decided to use it. It took a week to get a reply to my email and a month to get a RA number. I promptly returned the item, with a delivery confirmation, but they still have not issued a refund and are not responding to my emails again. Now I'm wondering if I'll ever get my money back. Don't gamble your money on these people, go elsewhere. I sure wish I had."
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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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Ease of ordering online
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Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
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4/5
2005-10-13
"After recieving my product I had noticed that a voucher I had used was not applied to my order. Upon calling X10, I spoke with Dannett Cage
Ext. 2638 who very efficiently resolved the matter. There should be more people like Dannett in such positions as quick resolutions to customer related problems benefit both the customer as well as the employer."
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Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
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Making decisions on their own
Resolving problems
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Being easy to reach
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4/5
2005-10-13
"After purchasing my 5 camera monitoring kit w/ time-lapse VCR, I noticed that there was a problem getting my VCR Commander to remotely activate my VCR. I contacted Tammra at Customer Service about my issue. After determining that it was probably a faulty IR emitter cable, she immediately processed my order for a replacement. I am very pleased with Tammra's quick and courteous service. Their technical service was very patient and helpful too. When I contacted them several times during installation and programming, they walked me through the programming steps. On a couple of calls, I was put on hold for a few minutes, but several went through right away."
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Likelihood of customers making future purchases
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Variety of brands and products offered
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Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
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Making decisions on their own
Being easy to reach
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2/5
2005-10-11
"We enjoyed using X10 Powerhouse controls, purchased at Home Depot, at our last home to control lights in the yard and a Koi pond. Since I have been using equipment ordered thru X10.com I have has nothing but problems with the equipment, AHP and various modules. I hope we can get the bugs straightened out."
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Is consumer focused
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Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Making decisions on their own
Being easy to reach
Being knowledgeable
Resolving problems
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
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1/5
2005-10-10
"I called 2 times today to check on my order since I usually receive it in a few days and it hadn't shown up yet. I talked to Alvin the first time and Tammra the second and both times was a very pleasant experience. All of the people at X-10 who I have ever talked to are very accomodating.
Thank you
Ken
Since writing response I have needed tech support. I have been hung up on 3 times and sent 2 e-mails to your joke of a priority tech support team. No response. I think it is very insulting to have a voice message that technically says "We don't want to talk to you now so send us an e-mail to ignore" That is the most insulting voice message I have ever heard. I believe whoever had that idea was a complete IDIOT!!! I believe whoever is in charge of your company and allowed that message is even more moronic!! I thank God he has other people to carry him through his day. I believe he is probably so stupid he can't even go to the bathroom by himself. In fact I believe he probably doesn't even know what a bathroom is. I can't beleive that God put such a stupid piece of meat on this earth. I'll bet he can't even walk upright. I believe I have rocks in my yard that have more intelligence than to have a voice message like the one your so called company has. Look up stupid and inconsiderate in the dictionary and I believe it says synon:x10. I will never do business with your company again!!!"
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
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Making decisions on their own
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Resolving problems
Being easy to reach
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Customer service resolving problems
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5/5
2005-10-10
"My telephone representative, Markus Davis, provided excellent, courteous service and helped me place the X10 order that best fit my needs. His help was appreciated.
- Bruce Miller"
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1/5
2005-10-08
"This Company is not worth doing business with. I ordered a $300 Headphones Before placing order I called customer service to confirm return procedures because I was unsure if product was compatible with my system. I was assured that returning an item is an easy process. I received product & wanted to return it. X10 advises me that there is a new division X10 Marketplace & switches me to them. There is no live person just voicemail instructions. I fill out form on website for return & 2 days later ther is no reply with RMA instructions. I call back Customer service who advises me that they can not assist & that normally it takes 48 hours for RMA instructions to be emailed. I am now sitting with $300.00 headphones with no place to return it to.This is ridiculous!"
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1/5
2005-10-05
"I am unsatisfied with the handling of my return problems, but I will state the Tammra Stanley was/is an asset to your company. She was more than helpful, and displayed a true concern of my problems dealing with other customer service individuals notaroused by my dissatisfied dilemma.I will never purchase from your company again, but I hope you make a meaningful attempt to treat and reward Ms. Stanley for her outstaanding performance."
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5/5
2005-10-05
"excellent service by Mr Markus Davis. He answered all of my questions and gave me a very good deal, considering prior offers from other companies"
Detailed Ratings
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Pricing of products and services
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
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4/5
2005-10-02
"Alvin Wafer was very helpful resolving my problem."
Detailed Ratings
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Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
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Retailer Information
Contact:
800-675-3044
support@x10.com
X10 / X10 Wireless Technology
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X10 / X10 Wireless Technology is ranked #195 in computers & electronics
X10 / X10 Wireless Technology is ranked #50 in consumer electronics
