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/ 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
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Customer Reviews | Filter Reviews
1/5
2003-06-04
"I ordered a printer part on 5/22 and it just arrived on 6/4 (13 days). I tried at least 10 times to contact yourprinters.com via the telephone and all available email addresses they post on their website asking the status of this order and I got NO RESPONSE. They do not reply to their emails and they do not answer the phone. I assumed that I wouldn't get the order so I ended up ordering from another company. Now I have 2 parts instead of one and this is a part that I will never order again so I am stuck paying double for the part.
Bottomline:
DO NOT ORDER FROM YOURPRINTERS.COM."
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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
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Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Making decisions on their own
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Resolving problems
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
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1/5
2003-01-16
"Yourprinters.com does not have a telephone to call to get a status of an order, also they do not reply to e-mails. I have tried to cancel my order but they don't reply to that either. I think they might be a bogus company. I will never order again from this site and will advise as many people who will listen."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
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About Yourprinters.com
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