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ZenHotels.com
Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
4.8 / 5 (5 reviews) average score over the past
5
80.0 %
4
20.0 %
3
0.0 %
2
0.0 %
1
0.0 %
Positive: 5
Neutral: 0
Negative: 0
This merchant had 100% positive reviews over the last Six Months
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5/5
2025-01-28
Booking was quick
"Booking was quick and easy! I loved being able to filter my search based on specific needs. The interface is user-friendly, making it a breeze to find what I wanted."

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5/5
2025-01-23
we appreciate
"As a tech-savvy travel startup, we appreciate the flexibility in API integration. We've been able to tailor the functionality to our specific needs."

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5/5
2024-11-27
Overall Positive Experience
"My overall experience was positive! Everything from booking to check-in went smoothly, and I felt well taken care of throughout the process."

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4/5
2024-10-06
Reliable but Could Be Faster
"Zen-Hotels is generally reliable, but I noticed that the website sometimes loads a bit slowly. Other than that, it's been a solid booking experience."

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5/5
2024-09-18
I had a good experience
"Zenhotels offers less price than others and thats why I decided to take a chance, everything went good and I am happy with my experience"

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1/5
2024-08-09
Avoid ZENHOTELS
"Do not book with this travel agency they are a fraudulent company. I booked a hotel stay in June and the hotel granted me a partial refund for inconveniences. The hotel informed me and provided receipts and evidence ZenHotels / Expedia Groups received the refund from the hotel. It’s been over 30 days and ZenHotels today is still REFUSING to refund me the money. Customer service and their managers are incompetent and won’t give me a yes or no if they’ll refund me or a timeframe of when I should receive the refund. It’s been a month and they just give me the run around. Very poor services."

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ZenHotels.com from ZenHotels.com has responded
Posted Aug-14-2024

Hello!
We sincerely apologize for the prolonged resolution of your issue. The approval for the refund takes some time: we received your request on August 5 and made the refund in 5 days.
Please note that the hotel committed with 50% refund on 1 night, and it's marked in their message. We've provided you with the refund and all detailed information in email on August 10.
Our company is not involved in any fraudulent activities. Please let us know if you have further questions.


1/5
2024-06-23
Zen hotels is a scam
"I paid for a hotel room in full with Zen Hotels. When I arrived there was no room because Zen Hotels credit card was declined. Has been weeks and I’ve gotten no refund."

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ZenHotels.com from ZenHotels.com has responded
Posted Jun-24-2024

Hello! We are sorry for any inconvenience that could have been caused. Could you please provide your booking number and describe the problem so we can assist you?


5/5
2024-05-23
Good
"Booked a city hotel through ZenHotels. Smooth process and fair deal. No issues at check-in. Would use again."

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ZenHotels.com from ZenHotels.com has responded
Posted May-23-2024

Hello Jack! Thank you for your feedback! We really appreciate your trust!


1/5
Updated on: 2024-02-26
Had issues but fixed
"Had some issues, took a while too fix and persistency but zen hotels did fix the issues with compensation"

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ZenHotels.com from ZenHotels.com has responded
Posted Dec-29-2023

Hello! It's terrible that you had to face this. We are already working on your question. We will inform you about the process via email.


1/5
2023-12-24
Scam website
"Seems like a scam website. I lost a 4-day reservation due to a no-show while being present in the hotel and in contact with zenhotels support during valid check-in time. I had to re-pay the whole 4 days. I was unable to get a refund."

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ZenHotels.com from ZenHotels.com has responded
Posted Dec-29-2023

Hello Mauricio! We are deeply sorry that you had to face such a situation. We will check everything and send you an email with the results.


5/5
Updated on: 2023-09-01
Excelente serviço
"Foi descansar com o marido. O hotel foi lindo e fomos muito bem recebidos."

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ZenHotels.com from ZenHotels.com has responded
Posted Oct-20-2023

Olá Anna! Estamos muito felizes por você ter gostado do hotel que você reservou! Esperamos mais cooperação!


5/5
2023-08-14
cool booking service
"Ik stopte bij deze site per ongeluk, maar ik vond de prijzen echt leuk. Als gevolg daarvan boekte ik een hotel goedkoper dan andere sites en ik werd geaccepteerd, evenals andere gasten. Bedankt voor deze kans."

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ZenHotels.com from ZenHotels.com has responded
Posted Oct-20-2023

Hallo Mary! We zijn erg blij om uw commentaar te ontvangen! We zijn blij dat u de keuze van hotels op onze website leuk vond!


5/5
2023-07-11
Fast support service
"Arrived at a hotel in Marseille, and they denied me to check-in because of no available rooms! I called support of zen hotels, and within an hour they gave me a room in another hotel. Thanks for helping me on my journey!"

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ZenHotels.com from ZenHotels.com has responded
Posted Oct-20-2023

Hello Sam! Thank you for your feedback!


1/5
2023-06-13
SCAMMERS!!
"They will take your money for bookings and never send the money to the hotels so when you go to check in….guess what? The hotel is waiting on their money…and you will pay AGAIN or you won’t stay…the hotels have no record of any payments from zen and you are stuck trying to get your money back from a website in some other country that has no contact info except for email or chat. Save your money and book through the hotel or a reputable company"

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ZenHotels.com from ZenHotels.com has responded
Posted Jul-18-2023

Dear Jimmy, upon your request, we contacted the hotel and they confirmed that the money was returned to you. We apologize for the long solution of the problem, but now everything has been done on our part, and we are very much waiting for your response by email.


3/5
Updated on: 2023-04-24
Zen finally makes it right
"An honest review - Zen denied my claim for a refund for 8 months taking extraordinary steps to do so. However, they recently made things right after repeated bad reviews from me. I'm hopeful Zen will take some concrete steps to improve so I am changing my rating from 1 to 3 stars."

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ZenHotels.com from ZenHotels.com has responded
Posted Mar-22-2023

Hello! We're sorry that the issue was delayed. We are glad that in the end the issue was resolved. We hope that you will continue to book with us.


1 - 15 of 172 reviews

About ZenHotels.com

ZenHotels.com is an innovative hotel booking service operating in 220+ markets owned and managed by Emerging Travel Inc team. Our mission is to help people enjoy travel in all its beauty. An excellent product, attractive pricing and outstanding customer service allows ZenHotels to provide the greatest user experience to its customers.

Retailer Information

Contact:
24 hours a day
+357 25 654148
support@zenhotels.com

ZenHotels.com

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This company does not currently solicit reviews

Category Rank

ZenHotels.com is ranked #9 in travel

ZenHotels.com is ranked #2 in hotels & accommodations