zenhotels.com
107 reviews
8.30 / 10
  • ADDRESS
    19901
  •  
  • BUSINESS HOURS
    24 hours a day
    GENERAL PHONE
    1-888-933-7761
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    support@zenhotels.com
    SUPPORT PHONE
    1-888-933-7761

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • option not available Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • checkmark icon Require User Registration
  • checkmark icon Guaranteed Security

Other

  • checkmark icon International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • option not available RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile

Product & services pricing 9.17/10
Chance of future purchase: 9.17/10
Shipping & packaging: 9.17/10
Customer service: 9.17/10
Return/Replacement policy: 9.17/10
Click a star to Write a Review!
4/5
2018-08-25

Saved my vacation

"Zen got me the Lowest rate available on the internet among more than 20+ hotel booking websites. Some confirmation issues occured with the hotel who asked me to pay them more but Zen team solved it a day before my check-in date without asking me to pay any extra amount & saved my vacation for good.

Many thanks for the hard effort ZenHotels team, i'll always recommend you to my friends :)
"

Helpful Cool

5/5
2018-06-30

Suhair's Review

"It was amazing. Thank you."

Helpful Cool

5/5
2018-04-03

Great!

"Good service, I booked 2 hotels in Vienna and faced no problems with reservations. Great prices!"

Helpful Cool

5/5
2018-03-20

I'm absolutely pleased with ZenHotels

"I'm absolutely pleased with ZenHotels. The hotels offer is really great, and the service is great. There were no problems with booking, even when I had to change it. I thought that I would have trouble changing the reservation, but the custom service quickly found the solution, I had great time in my hotel. "

Helpful Cool

1/5
2018-03-13

worst company ever!!! scam, and can not keep their word

"ZenHotels is worst website ever!! I ordered with them twice. last time their website showed a deal for several days. I booked it and got confirmation, and still decided to email them and called to confirm the amount, they confirmed several time.. Now 2 weeks before my flight they're telling me there was a mistake on their website (blamed everyone, and basically called me a liar, while I have email confirmations, and already paid in full) so they just gonna give me my money back, and some lame credit for my next booking... While prices are raising now like crazy for Paris, and this means nothing!!! Making mistakes, and then claim there's no damage done!!! Not taking responsibility for THEIR actions!!!! Leaving me without my 5 STARS LUXURY HOTEL with a very specific important location I paid for!!!!! Liars and worst company ever!!!!! Can't keep their word, don't trust them. They will not provide what their website will say, and will hide behind some legal BS. Don't work with them!!!!!!!!!!! Terrible company that can not provide anything on their website, and would leave you with nothing right before you're already busy with your flight... worst costumer service, worst experience- scam!!!!!!!!!!"

Helpful Cool

5/5
2018-03-03

BESPOKE SERVICE

"I was searching the internet for a perfect location to have my holiday and then I stumbled on Zenhotel.com. Though I was a little skeptical at first but I decided to give it a shot. I typed my preferred location and the website gave me the best deals and I chose my preferred option. True to what was displayed on the website, the hotel service was great, friendly and enjoyable. Thanks to zenHotel, my holiday was amazing. I’ve already booked them for my next holiday"

Helpful Cool

1/5
2018-02-19

Takes your money 30 mins later cancelled

"Booked hot el in portimao portugal at midday paid on debit card receive email 30 min later due to technical error booking cancelled hope to refund money in72 hours this wasthe first time i used this site an the last. Rebooked this hotel with other site NO problem now hope to get refund HAD TO PHONE TO GET CONFIRMATION OF CANCELLED BOOKING BAD BAD BAD "

Helpful Cool

5/5
2018-02-17

Smooth Process

"ZenHotels helped make my hotel booking a lot easier. The whole process was far easier than other platforms I tried. Once I selected my preferred location, the website was smart enough to show me the best deals within my desired location and timing. And yes- the Trip Advisor integration is one very helpful tool. Thumbs up guys."

Helpful Cool

5/5
2018-02-15

Quality service

"Zenhotels bookings are not hit and miss like other platforms. I must confess I enjoyed my holiday alot. Thanks to Zenhotels for booking an excellent place for me.
"

Helpful Cool

5/5
2017-12-27

Zenhotels.com Always!

"We wanted to travel to Philippines and the only website that accepted PayPal was Zenhotels.com. The customer support executive helped us for all our concerns. "

Helpful Cool

5/5
2017-12-12

Awesome one

"Tremendous Website with quality services.
Easy to book room and 100% same room as mention on website.
Fair dealing.
"

Helpful Cool

5/5
2017-12-12

A reliable booking company

"It was my first time using an online hotels booking company because I had always been wary of the challenges that sometimes come with them. Well, I finally booked for hotel Pennsylvania, and I'm happy it was hassle-free. Zenhotels platform is really for everyone - pro bookers and dummies like me. Lol"

Helpful Cool

1/5
2017-12-05

Paid the hotel room 6 monthes in advance. Even through Zenhotels canceled my paid and confirmed booking 5 month later.

"Booked via Zenhotels 6 monthes in advance and paid immediately after booking. 5 month later (and one month before my vacation) Zenhotels wrote me the paid and booked hotel room is not available anymore. I'll never book via Zenhotels again, never ever.
"

Helpful Cool

5/5
2017-12-05

Fast Booking

"It was the first time I used your website; I think it was my fastest booking, haha. I didn’t contact the hotel, but everything was waiting for us when we arrived at the reception."

Helpful Cool

5/5
2017-11-30

You will love it

"Ever since my husband used zenhotels.com to book for our honeymoon destination, it has become our most trusted choice for booking hotels online. The user experience and functionality is beyond amazing."

Helpful Cool

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