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"Booking was quick and easy! I loved being able to filter my search based on specific needs. The interface is user-friendly, making it a breeze to find what I wanted."
"Zen-Hotels is generally reliable, but I noticed that the website sometimes loads a bit slowly. Other than that, it's been a solid booking experience."
"Do not book with this travel agency they are a fraudulent company. I booked a hotel stay in June and the hotel granted me a partial refund for inconveniences. The hotel informed me and provided receipts and evidence ZenHotels / Expedia Groups received the refund from the hotel. It’s been over 30 days and ZenHotels today is still REFUSING to refund me the money. Customer service and their managers are incompetent and won’t give me a yes or no if they’ll refund me or a timeframe of when I should receive the refund. It’s been a month and they just give me the run around. Very poor services."
Hello! We sincerely apologize for the prolonged resolution of your issue. The approval for the refund takes some time: we received your request on August 5 and made the refund in 5 days. Please note that the hotel committed with 50% refund on 1 night, and it's marked in their message. We've provided you with the refund and all detailed information in email on August 10. Our company is not involved in any fraudulent activities. Please let us know if you have further questions.
"I paid for a hotel room in full with Zen Hotels. When I arrived there was no room because Zen Hotels credit card was declined. Has been weeks and I’ve gotten no refund."
Hello! We are sorry for any inconvenience that could have been caused. Could you please provide your booking number and describe the problem so we can assist you?
"Seems like a scam website. I lost a 4-day reservation due to a no-show while being present in the hotel and in contact with zenhotels support during valid check-in time. I had to re-pay the whole 4 days. I was unable to get a refund."
"Ik stopte bij deze site per ongeluk, maar ik vond de prijzen echt leuk. Als gevolg daarvan boekte ik een hotel goedkoper dan andere sites en ik werd geaccepteerd, evenals andere gasten. Bedankt voor deze kans."
"Arrived at a hotel in Marseille, and they denied me to check-in because of no available rooms! I called support of zen hotels, and within an hour they gave me a room in another hotel. Thanks for helping me on my journey!"
"They will take your money for bookings and never send the money to the hotels so when you go to check in….guess what? The hotel is waiting on their money…and you will pay AGAIN or you won’t stay…the hotels have no record of any payments from zen and you are stuck trying to get your money back from a website in some other country that has no contact info except for email or chat. Save your money and book through the hotel or a reputable company"
Dear Jimmy, upon your request, we contacted the hotel and they confirmed that the money was returned to you. We apologize for the long solution of the problem, but now everything has been done on our part, and we are very much waiting for your response by email.
"An honest review - Zen denied my claim for a refund for 8 months taking extraordinary steps to do so. However, they recently made things right after repeated bad reviews from me. I'm hopeful Zen will take some concrete steps to improve so I am changing my rating from 1 to 3 stars."
ZenHotels.com is an innovative hotel booking service operating in 220+ markets owned and managed by Emerging Travel Inc team.
Our mission is to help people enjoy travel in all its beauty. An excellent product, attractive pricing and outstanding customer service allows ZenHotels to provide the greatest user experience to its customers.
ZenHotels.com from ZenHotels.com has responded
Posted Aug-14-2024We sincerely apologize for the prolonged resolution of your issue. The approval for the refund takes some time: we received your request on August 5 and made the refund in 5 days.
Please note that the hotel committed with 50% refund on 1 night, and it's marked in their message. We've provided you with the refund and all detailed information in email on August 10.
Our company is not involved in any fraudulent activities. Please let us know if you have further questions.