Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
"J.C. Whitney had the parts I needed at the right price. With discount coupon and free shipping (and no sales tax) they had the best price I could find - and I checked EVERYWHERE."
"Door handle set (left and right) arrived in three days with free shipping. Parts were exact replacement items, very satisfied with the quality and fitment."
"Got a great price on slotted and drilled rotors for my BMW 330ci.. they arrived a couple days earlier than expected. Pleased with my purchase and this company."
"Wow! That's all I can really say. I wish that I had discovered Carparts.com much sooner than when I did. I got an unbeatable deal on a brand new alternator for my Chevy Trailblazer. Apparently someone at the warehouse must have dropped it and broke up the black plastic shroud on an alternator that lists for around $169.00. They had it up for sale for $44.95 listed for parts only. As soon as I spotted the listing, I ordered it and they shipped it out that day. A couple days latter it arrived at my door, all I did was take the plastic off of my old alternator and put it on the new one. Saved me $124.00, Thanks Carparts.com!! I'll take those kind of deals any day. They gained a customer for life off of that great deal. I've told all my family and friends Carparts.com is the place to go for unbeatable deals for quality parts and accessories. I'll be sure to shop there again...."
"I PLACED AN ORDER FOR WINDOW VISORS FOR MY TRUCK. WHEN THE ORDER CAME IT WAS ONLY THE FRONT VISOR AND I HAVE 4 DOORS. WELL I CALLED CUSTOMER SERVICE ABOUT THIS AND WAS TOLD IT ONLY CAME WITH THE FRONT. I EXPLAINED THE PICTURE CLEARLY SHOWS FRONT AND BACK VISORS. I WAS TOLD I HAD TO ORDER THE REAR SEPERATELY. WELL NOW IM GETTNG FRUSTRATED WITH ALL OF THIS AND TELL THEM OK I WILL ORDER THE REAR ONES AS LONG AS THEY MATCH THE FRONT. THEN I WAS TOLD THEY DONT HAVE THE REAR AT ALL AND I WOULD HAVE TO SEND BACK THE ONES I JUST GOT AT MY EXPENSE AND REORDER ANOTHER SET. WOW WHAT GREAT CUSTOMER SERVICE HUH. THIS WAS MY FIRST TIME ORDERING WITH JC WHITNEY AND MY LAST."
"Let me start with the good. Their parts are much cheaper than other online and brick-and-mortar stores. Customer service is easily accessible via chat or phone. They offer refunds for defective parts or parts you no longer need.
The bad is that I received two defective parts. I didn't have to return them and they just automatically refunded me the money which is great! The parts that I didn't need I had to pay for return shipping and provide a tracking number. If you don't get a tracking number, you will have to continually followup to see when they received your item.
All in all, I'll probably continue to purchase parts from here but you are taking a slight risk."
"The auto part was different than the OE version. I cannot fit the headlight assembly far enough back so that the beauty ring fits properly. The headlight sticks out farther than the other one."