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4 / 5 (13 reviews) average score over the past This merchant had 76.92% positive reviews over the last Six Months
Six Months
Positive: 10
Neutral: 0
Negative: 3
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5/5
2025-03-05
Best service and price good
"Very good product and rapidly to ship"
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1/5
Updated on: 2025-02-16
It cost over 100$ to return
"I sent to Garden Winds Canada for a canopy replacement . It was advertised on the American website for 127$ . On the Canadian site it came out to 245 $ for the same thing ! It was the wrong one . Between shipping which I paid for and what they subtracted off for God knows what I got back 149$ Canadian ! Never again ! I learned my lesson"
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4/5
2024-12-28
prompt shipping to canada
"Have received but will have to wait for spring to see if it's fit"
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5/5
2024-12-27
Very professional vendor
"Awesome!!!
As usual ;).
Thx. for the product and service."
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5/5
2024-12-22
Excellent product, excellent service and excellent delivery
"This is the third time I have ordered a canopy from Garden Winds. The previous two canopies I ordered fit well and lasted approximately 4 seasons each. I recently ordered another one and it was delivered in about 3 days. I've been using heavy duty Scotch Guard which seems to help the longevity. Also, for this last order it was on sale!"
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5/5
2024-11-10
Gazebo Canopy
"Easy ordering, fast shipping. Excellent quality."
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5/5
2024-11-02
Dependable Company
"Our gazebo frame is at least 10 years old, but still standing strong and I can't find one I like as much. I am so grateful to be able to replace the cover still! While I do take the cover off every winter, our seasonal climate takes its toll and the covers only last us about 2 years. But it's worth it! Delivery is fast and reliable. Thanks Garden Winds!"
2/5
2024-10-17
Umbrella Cloth
"The cloth is not as robust as the original and slightly undersized enough to require Jerry-rigging."
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5/5
Updated on: 2024-10-16
Great
"Good experience
Fast answer
Good quality
Fast shipping"
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1/5
2024-09-18
Baffled and disappointed repeat customer
"We received a faulty product and two of the four screens are unable to be attached to the canopy. We have provided all the pictures requested and are told that you will send us a one time replacement canopy and then our warranty is closed. We had multiple correspondences with customer service and escalated our concerns to management. Basically if the replacement canopy has a manufacturer defect also...too bad, so sad...we can kiss our almost $240Cdn goodbye and will be stuck with an unusable product. Very bizarre policy...this is brand new and purchased earlier this month....we only put it up to ensure all was in order before storing it for the winter months...I'm so confused and dissapointed!!"
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5/5
2024-09-18
Excellent Service
"I lost the canopy on my patio mid-August due to sun damage and a huge wind and rain storm. I was given this company name by someone who had used them a few times to replace their canopies. I sent them measurements, photos and some info on where it was likely purchased, but because I didn't buy it, there were a few questions I couldn't answer.
They sent me an email within 1 business day with what they believed was the right canopy and I purchased it.
It was delivered faster than I anticipated and I was very please with the quality of material. I put it on the frame and was thrilled that it fit like a glove. I'm so happy to have my space back.
Thank you so much. I have mentioned your company to other people, I'm so impressed."
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4/5
2024-09-06
Great concept, product and service ... but caution.
"After looking for several years for a replacement canopy for a Coleman frame, I was delighted to find the Garden Winds site. Their site was easy to use to find the right size canopy and the product looked good. The order was delivered in about 4 days to Calgary, Alberta. The fabric looked great (better than the original lighter weight material), and the test fit on the canopy frame was exact. However, with advice from my specialist daughter, I realized that manufacturing quality control in China had not caught some regular loose stitching loops along the main double seams. My photo-illustrated letter to Garden Winds resulted in an immediate warranty replacement. Overall a very good experience."
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4/5
2024-09-02
Canopy cover
"Order desk was very knowledgeable"
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5/5
2024-08-31
Great to work with
"They helped me identify our swing cover. The order was quickly delivered. Definitely recommend this company"
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