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5/5
2003-05-07
"I found these guys on procegrabber with the best price (from the legit folks) on a kenwood receiver. They were very friendly and quite knowledgable. Shipping was real quick. Outstanding job"
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4/5
2003-04-30
"I will leave my original rant below just so it can be read. Ed contacted me after I canceled my order (see below). GOPCPLUS made a concession for the difficulties I was given and shipped the HDTV 2day express at no additional cost. The HDTV arrived undamaged and is now part of my home-theater system.
I ordered a Panasonic CT-34WX52 HDTV set that was showing in stock at the time of purchase. The following day instead of receiving a tracking number I received a back order notification. I responded asking if there was an ETA on when the set might be available but got no reply. Today, 2 days later I called to see if an ETA on the set was available and I was told I could check back in a week or so or I could just order from someone else, which I think is a rather unprofessional answer to a very simple question. So far I rate this company a “0” on all aspects of the rating process
1 Price “0” why have a great price on something that you don’t have
2 Future purchase “0” Why would I purchase from a company that misrepresents its inventory to get the sale
3 Shipping “0” They can’t ship it if they don’t have it (even though their web site says they do )
4 Technical Support “0” You have to be kidding! You did read the above paragraph right?
5 Return Replacement “0” They never shipped it so thank goodness I don’t have to deal with that mess"
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Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
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Ability to determine if a product was in-stock real time
Ease of ordering online
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5/5
2003-02-23
"Purchased a Ipaq 5455. Service wwas great, price was cheap. Thanks alot guys"
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1/5
2003-02-13
"My experience with PCPlus was and continues to be a nightmare. I ordered a Wacom tablet on 12/12/02. It was a christmas gift for my husband. On 12/17 I called to check the status of delivery, and they advised me that it would not ship until after Christmas so I cancelled the order. I received an email confirmation of the cancellation that day. One week later, much to my surprise, the tablet showed up at my front door. I called PCPlus on 12/27 and after them telling me that"
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Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
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Customer service making decisions on their own
5/5
2003-01-01
"Very trustworthy, customer oriented company. Dealt with Ephriam Rosenberg and a few problems were encountered in shipping the product. Ephriam backed me up completely and made sure I was a satisfied customer. I highly recommend based on pricing and customer service."
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Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
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5/5
2002-12-13
"I ordered a cpu from Googlegear and the service was fast and professional."
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Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site being easy to use
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5/5
2002-12-10
"Worked out great, they shipped it out a day late, but sent it 2 day UPS instead of 3 day shipping so made it here on time! Thanks guys!"
Detailed Ratings
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Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being trustworthy
Making decisions on their own
Being knowledgeable
Resolving problems
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Speed of web site
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Web site being easy to use
5/5
2002-12-09
"Their supplier sent us the wrong HDD's claiming that even though the part no.'s were different than the ones we ordered they were same HDD's. Ephraim went out of his way to make sure that we were sent the correct ones at their cost, despite the idiot claims of their supplier. He sent us the right drives, didn't charge us a penny for extra shipping and was generally helpful and friendly throughout the entire ordeal. Satisfied customer :)"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
3/5
2002-10-10
"Very Average overall. Nothing special at all. c+ is my score"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
5/5
2002-08-29
"Excellent price on academic software. Product shipped quickly and received in 1 day"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
1/5
2002-08-25
"They sell merchandise they do not have in stock. They e-mailed me an expected date for shipping, but nothing happened. They still have the item for sale. This is a deceptive sales practice, and very unfriendly to the customer."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
1/5
2002-06-20
"I strongly advise you to "STAY AWAY" from THIS company!
Story goes as follows;
Searched net for prices on camera battery and found that they had best price. I called to confirm battery price and specs and got conformation from Mike (owner I think). He asked if I wanted to order now, and I said I'll call back. He even said that it was a "very good" price for these OEM batteries.
Two days later, June 19th, I called to place my order. I asked for Mike and remined him that we spoke about these batteries two days earlier, and I wanted place my order.
He transfered me to Barbara who took payment and order detalis. We reviewed the items and shipping charges. Barbara also confirmed that the price was what was quoted by Mike. I followed up with a email confirming order and price.
Well, guess who had a problem "later" in the day with their order.
I called Mike today, and was told that it was the wrong price and that the items were not in stock. I said that the website did not state that, and was told that the page was changed. The page does not state that it is out of stock. In fact, he said that he can get it in a couple of days.
I again stated that we discussed these batteries two days ago, and you (Mike), even said it was a "great price".
Would it not seem that if it was a mistake, they had two days to make any changes or alteratations to the item on the site.
He then said that the price was for the "generic" battery, which I did not want. He offered to get me the OEM battery at the new price.
Of course the site now has changed the pages, but I printed out the old page with the original price.
We had an agreed deal, and they refused to honour it.
All I can say, is "DO NOT BUY FROM WITH THIS VENDOR".
They have "NO PRINCIPLES or HONOUR"."
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