Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
"Have ordered multiple programs from Trinity, great prices and quick service. This last time they sent the wrong link for the download, which was a bummer, and would normally warrant a lower score... but when I called to ask about it, I actually talked to a real live human being, who apologized and corrected it on the spot. The customer service, when I needed it was awesome!"
"Called me in a timely manner when they couldn't deliver the ordered software and substituted a link download, which I would have preferred in the first place."
"Transaction and software installation were as easy as it gets and by far the best deal I could find anywhere. I'm glad I didn't let BestBuy talk me into buying MS Office for almost twice as much when I purchased the new surface pro 3."
"I was shocked & delighted to receive a phone call in response to my order. Chris helped me select a download so that I would not have to wait for a back order situation!"
"Wasn't clear that there would be an extra confirmation step before I was able to download. When I told the person who called me that I didn't see it on the website, she argued with me and I couldn't download the software I purchased for download for 21 hours after the purchase. This was AFTER I complained that I didn't know I was not going to be able to download immediately"