Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
"I purchased a security camera with Zetronix Corp. It had a few bugs. I called and connected with technical support. They were available and offered suggestions. They also sent bug reports to the camera company and most of these bugs were corrected in short order. There's just one bug that needs attention and when it's fixed I'LL BE A HAPPY CHAPPY."
"Been trying to get resolution on fixing the issue I'm having with the system, no one is available to talk to to trouble shoot, have to wait hours to get a response, now its been several days and haven't heard back."
"we have had quite a difficulty to set up the WI-FI and we found the instructions lacking in description.
There was some issues with reading of the temperature outside.
we have received it pretty fast."
"I received a defective device and was told that I would receive a replacement within 2 weeks. After this time period had elapsed I tried to contact you company to find out what had happened. I sent countless emails and left several voice messages but did not get a response. Finally I was able to talk to a 'live' person who said that my device would be shipped out that day (Friday) or the following Monday. Two weeks later I had still not received my replacement device and again spoke to a representative at your company, Jessie, who told me that the device had not been shipped but it would be sent out that day. I finally received my replacement device a few days later. So, from the time I requested a replacement to the time I received It was over five weeks. Not to mention the time I wasted sending emails, leaving voice messages and being kept on hold for what seemed like an eternity to speak to a 'live' person. Unacceptable!!"