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Updated on: 2020-03-06
1/5
Instead of customer appreciation feels like they try to shut you up for there mistakes!!
"I ordered a 2863-20 impact wrench $300 and was happy to get the light on discount . Checked the review's on the light and couldn't wait to have both my tools come in , was checking the app 24/7 to see if my items was getting closer to being dropped off . Well when I received the package (in hand from fed ex ) and opened the box there was only 1 tool (impact wrench) the reciept showed 2 tools were supposed to be in the box . I emailed red tool and when I finally got a response , they said to send pictures of the box and everything how I received it . I explained how I tried to run after the fex ex driver ( they didnt have me sign no paper or anything) but they were driving like most delivery drivers drive . The only thing red tool was able to do is refund my money and the tool I was ordering was all of a sudden sold out . Usually I wouldn't be upset, but I felt like a kid on Christmas day, excited to put these milwaukee tools to work and make my job easier . But nope! Instead of offering another light of same or equal value they couldn't responed to my messages after saying "you money is sent back to your account ". Wouldnt order from here again"
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