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5/5
"This was a second (also a third) time order with backcountry.com and I was again very pleased with the whole process through delivery."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Speed of web site
Web site being easy to use
Web site reliability
2005-02-01
5/5
"This company has a solid track record of consistantly good performance - in fact, nearly always exceeds my expectations. Always fairly priced, but better still, a company that has earned my trust."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Speed of web site
Web site reliability
Web site being easy to use
2004-10-03
5/5
"I'm the average guy with just a wee bit of "online ordering fear". I figure with a high dollar purchase, the e-tailer pays you more attention. I've ordered some "expensive" stuff from these people before and have never, ever been disappointed. But, I wondered, how would they do with a $12 small part order? Answer: The SAME as the high dollar stuff! A really good company to do business with!!"
Detailed Ratings
Pricing of products and services
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall quality of the company
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
2003-09-04
5/5
"Service and delivery was as advertised. The product, PL-P4/N CPU upgrade, was easy and straight forward to install. Works VERY well
(I went from a P4 1.3Ghz to P4 2.4Ghz processor). Minimal skill involved - took less than 45 minutes start to boot up."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
Merchant Member
2002-04-26
5/5
"Consistantly Good! I have used B & H for many years and have never been disappointed with merchandise or service."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being knowledgeable
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
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