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2020-12-19
1/5
Do not waste your time with them.
"Purchased a Rocket espresso machine from them. If in Wa.,Oregon,Idaho and Utah then the shipper they might use will be GLS. They are the worst, my machine is a 21/2 hour drive up the freeway to my house, its day 4 and no machine. called yesterday 3 times told it will be there by 5PM. that came and went called at 6:30PM said will be there by 8PM. Called this morning and asked rep please do not lie to me like the previous women did. I was told the truth I was never on the docket to get it, they knew this and lied. The packet it very expensive so signature is required. The way that GLS does there tracking it states item enroute for delivery, if your only 21/2 hours from the package you assume it will be here today, I get that every day when I track the package. I have been trapped in my house since the 16th. waiting on a package that I have to sign for. Tried calling Seattle Coffee Gear, what a joke that is, they put you on hold and disconnect you within 2 min. I your lucky you get that, but you usually will just immediately get hung up on. Some way to run a business. They appear to only want your money after that please get lost. I am upset at the no name carrier used, complete lack of costumer care, impossible to contact. The other day I purchased a Baratza 270 WI grinder from Clives coffee in Portland Oregon. Free shipping got in it 2 days, excellent tracking. I did a call to Clives coffee they picked up promptly, From now on I will do my coffee business with Clives in Portland. If you do not believe me then go ahead an try to call Seattle Coffee Gear, then call Clives, you will be doing business with Clives."
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