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4.28 / 5 (1,858 reviews) average score over the past This merchant had 79.92% positive reviews over the last Six Months
Six Months
Positive: 1485
Neutral: 115
Negative: 258
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- A/R coating
- Blokz blue blocker lenses
- ComplaintOrderProcess
- engraving
- Fast Frame
- FL-41 Migraine lenses
- Overall quality
- Photochromic lenses
- Positive Customer Service
- Prescription
- Return policy
- ReturnPolicyComplaint
- Size
- Technical
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3/5
2025-04-09
New glasses.
"I have bought 2 pairs of glasses from you guys, I was pretty happy with the second pair but 1st pair took for ever to get to me! I also found out that they are made in China, you should put this in your website!"
5/5
Updated on: 2025-04-09
Best eyeglasses at awesome prices!
"Great selection and quick turnaround!"
5/5
Updated on: 2025-04-09
They were Perfect!
"Absolutely Perfect. Bought the highest end. My Optometrist quoted $650 a pair and with insurance $350 a pair. I paid $133.00 a pair and they are perfect! I could not be more pleased and I don't mind saying so."
4/5
2025-04-09
Overall pleased
"Glasses came very crooked but adjustment isn’t difficult. At first I felt like they were a little cheap feeling but after taking in the consideration of the low price I think the quality is decent."
5/5
2025-04-09
Fun Experience
"I was skeptical about ordering glasses online since I wear bi-focals. But it was easy to order and fun to look at the different frames and lens options. I've very happy."
5/5
2025-04-09
Perfect glasses
"I’ve never have a problem with my orders and this is my third."
5/5
2025-04-09
Why go elsewhere when you have Zenni
"Everything about the website was great
Had fun trying on the frames
But most importantly, the glasses fitted extremely well"
5/5
2025-04-09
No more LensCrafters
"Easy to navigate the website. Great selection of frames and a wide range of prices. I will for sure be ordering from Zenni again."
2/5
2025-04-08
Inconsisant
"I have had variable experiences with glasses from Zenni. The past few pair of progressives have been spot on, with prescription seeming very accurate and helpful to see clearly. Despite my account information being wiped clean (including rewards), I recently ordered 2 pair of glasses with progressive lenses. They are both unsatisfactory, impossible to adjust to. It seems as though the lenses were made poorly. While the glasses are cheaper, you might have to purchase 3-4 pair to get one that has lenses that are suitable."
ZenniEH from Zenni has responded
Posted Apr-09-2025Thank you for your review. We're sorry to hear that your recent order didn’t meet your expectations. We completely understand how frustrating it must be to have had positive experiences in the past, only to face issues with the lenses not being suitable. We appreciate your feedback, and we are committed to making things right. Please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, through chat on our website, or on social media with any questions, so we can better assist you.
3/5
Updated on: 2025-04-08
You Get What You Pay For
"I returned a pair but the last 2 are just okay, not anything I would brag about. I will try a different company going forward"
ZenniEH from Zenni has responded
Posted Apr-09-2025Thank you for your review. If there's anything we can assist you with, please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, through chat on our website, or on social media. We're here to help and would be happy to address any questions you may have.
5/5
2025-04-08
Excellent pair of glasses.
"Great quality service and price."
1 - 15 of 199851 reviews
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About Zenni
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price. We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service
Retailer Information
Contact:
Phone (5am-9pm PT), Chat 24/7
1-800-211-2105
service@zennioptical.com
Zenni
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Zenni is ranked #1 in shopping
Zenni is ranked #1 in apparel
ZenniEH from Zenni has responded
Posted Apr-09-2025