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5/5
2006-03-15
"Purchased a thermaltake heatsink for my A64 since they had the lowest price in Canada, and I also bought article silver.
It took a week and a half to receive it, which is normal delivery I guess.
I would buy from them again if they had a good price and I wasn't in any special hurry."
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Variety of brands and products offered
Overall quality of ordering process
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Ease of ordering online
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Delivering products on-time
Ease of checking delivery status
Delivering products damage free
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5/5
2005-06-20
"Have made two purchases from them in the past. Great company; good service, good price, reviews for the products are on their site. And they ship things for a reasonable price."
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Is committed to quality products and services
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Is consumer focused
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
5/5
2005-05-15
"This was my first order with vibecomputers, a geForce 6600 video card. They are very easy to deal with and they have a great website interface. It took a little while to process the order, but they managed to ship it quickly and i was very pleased."
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Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
5/5
2005-03-22
"Excellent company, nice website, nice service, nice product."
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Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Being trustworthy
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
5/5
2005-02-15
"An excellent purchase and delivery. Smooth and quick transaction.
I will deal again.
R"
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Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall customer service
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
5/5
2005-02-13
"I have been buying from them on an almost weekely basis and have never has an order take more than 7 days to be in my hand from the time I placed the online order. In most cases it is in here in 48-72hrs. I have on more that one occasion gotten a personal call from them regarding my order and asked if they do make a correction in it."
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Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
5/5
2005-01-23
"A very good business, good to deal with; fast shipping and excellent prices. There price match system works like a charm. I ordered two complete computers worth of parts from vibe, and many other transactions after that. They have always come through for me with flying colors.
I recommend Vibe to everyone, whether you are building a computer; or just buying a fan...Vibe is well worth a look."
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2/5
2005-01-12
"Thier prices are good.
But, their shipping is very long. (4x than ncix)
Shipping options are good, payment ones too.
But, their return policy is lacking. I've only had one problem but it's been big enough to hold of an order which due to their lack of getting back to me i've ordered from NCIX, their loss.
My last order was on Nov 29th/04. I recieved the order 2 weeks later, which is normal trust me i've made about $4k+ worth of orders in the past year. I picked it up on the 12th, heard like a rattling inside the box so I opened the box and the RAM wasn't sitting in it's plastic container right and there was a chip bouncing around inside. I opened the plastic container to see where the chip came from went to Vibe's site and it was down for repairs or something. The whole point of shopping there is to save money so I didn't call also with with me being on afternoons i'd be at work when they opened. I finally emailed them once I knew their site was up. No response. Couple days later I emailed again. 3 days later a response. By this time it's into the holidays. They asked for my purolator invoice #. sent an email, resposne 2 days later, this one asked if I opened the box and for my mailing info, replied next day got another response asking if the box looked damaged said no. They either said in an email or on the phone that an email would be sent on how to RMA something. That never came. I called and the guy sent one right away. So i sent the ram back the way i was supposed to this was january 5th. They tried Corsairs warranty no lcuk, tried purolator no luck. Last time I called was tuesday they asked for my return invoice, was in the car, tried calling back no answer left a mesage with phoine # (like they ask) no reply, tried in 1/2hr intervals no answer. Called yesterday about 5 times and today twice. No answer and still no reply. Today's the 27th.
Update:
Got an email February 3rd, they tried Corsair again after trying purolator for the insurance. Corair came good on the part although it wasn't their fault and a new stick got sent out. Should be here late next week/early week after."
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Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being trustworthy
Resolving problems
Making decisions on their own
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
5/5
2004-11-02
"Excellent customer service - product support. Informative Forums to discuss product. :)"
Detailed Ratings
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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Being easy to reach
Being trustworthy
Making decisions on their own
Resolving problems
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
5/5
2004-11-02
"Great people to deal with, they respond quickly and politely.
Items were shipped via UPS and arrived the next day.
My only issue is that quite a few of their items are overpriced, unless they are on sale. But when they are on sale, there are some great deals."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
5/5
2004-11-01
"I have had zero problems purchasing products from vibeComputers. The only problem I've ever had is with one of their shipping partners, specifically UPS. On future orders of which there will be many more to come, UPS will NOT be an option for me."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
5/5
2004-09-02
"Ordered some odds and ends, the kid of stuff you would expect would be shipped quickly.... and it was. I am used to a 2-4 day stretch between payment/order confirmation and shipping, it was 1 day. And this was through online Interac no less!
My only complaint is the speed of their website. it's deathly slow for days, then picks up to near tolerable for a week then back down again. (at work, at home, everywhere I've tried. all diff. ISP's) That won't affect me ordering non critical parts from them, but I will have to go somewhere else for my critical needs."
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4/5
2004-08-12
"POSTIVES
- GREAT CUSTOMER SERVICE
- OUSTANDING PRODUCT SELECTION
- OFFER A PRODUCT REQUEST FORUM
- THEY HONOUR THEIR WARRANTIES
CONS
- PRICES ARE MARGINALLY HIGHER THAN MANY COMPETITORS
- RECIEVING ANY PRODUCTS FROM VIBE TAKES A LONG TIME (TYPICALLY A WEEK AND A HALF)
- THEY NO LONGER OFFER A DROPOFF OR PICKUP SERVICE"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being trustworthy
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
5/5
2004-07-19
"I've been buying from Vibe for a few years now, and it has always been a pleasant experience. Prices are always very competitive, shipping is very quick (often next day), the website is great to use, forums are very helpful and lots of product reviews to research with. I have never recieved any lemon hardware from them. Overall excellent experience, I will certainly continue to shop there."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Being knowledgeable
Being trustworthy
Resolving problems
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
4/5
2004-04-27
"It took longer than usual for this vendor to process and ship my order. I placed my order on April 13th with a cash payment and the item didn’t ship until the 20th. And that was only after I made a phone call asking about the status of my order. The item was marked as “Usually ships within 24 hours.”"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
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About Vibe Computers
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Contact:
10:00am - 6:00pm, Mon-Fri PST
(604) 990-7283
sales@vibecomputers.com
Vibe Computers
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