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1/5
2006-09-18
"I purchased an MSI-1036 January 19, 2006. I have already written a review of my purchase, as it was an awesome experience. However, since June I've had nothing but problems with my laptop. The battery is held on by a latch that is part of the laptop, not the battery. I informed Gary of the issue, and that while I was still in school, I'd just duct tape it. I told him that I'd contact him again mid-July to arrange getting the unit fixed. He said he needed to contact MSI to find out what would need to be done. Since mid-July I've called on average 2x week, and only reached him 2x. I've emailed asking for help, emailed with "threats" that I would post negative feedback here, at notebookforums.com and contact the Better Business Bureau. With no response to my needs (I type this on a $499 Great Quality laptop, while my $2000 MSI 1036, & 3yr warranty sits dead), and requests and constant calls I am left with no choice but to warn others not to do business with Gary Schultz and Raw Power PC at this time. Prior to doing business with Raw Power, I'd checked here, the forums and other places and found that he was a good company. If things change, and he begins to be active in his business once again, and treats his customers as they had been treated up till the last couple months, then I will again leave remarks."
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5/5
2006-06-22
"After 3 months worth of searching and reading forum reviews for a new laptop, I finally decided on the MSI MS-1022. Beautiful, sleek and fast all in one tiny shell. All the people I know bought theirs at Rawpowerpc. I bought mine in late May and arrived in a pristine condition. If there is one thing that differentiates this company from others is their customer service. From scale 1 to 10, I’ll give ’em 20!"
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Is easy to do business with
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being easy to reach
Being knowledgeable
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Customer service being trustworthy
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Customer service being easy to reach
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5/5
2006-05-25
"great customer service and website. website is updated almost daily with instock/outofstock notifications and pictures, specs, and reviews of products. when i ordered my laptop, i sent an email about speeding up my order (i had a business trip coming up) and the president of the company, Gary, personally responded within hours that he would see to it that the laptop was sent off in time. he also upgraded my shipping to 2-day at no extra charge. this is the kind of service i wish every company offered. A+!"
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Is easy to do business with
Is consumer focused
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being trustworthy
Resolving problems
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
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5/5
2006-03-09
"Unbelievably superior customer service! I dealt with 3 vendors for the MSI MS-1013 laptop and had to return/cancel my order with all of them for various reasons. When I thought it was hopeless, RawPower came to the rescue. Before I even put my order in, Gary (The president of RawPower) answered at least 4 emails worth of questions from me. Needless to say, I put my order in and my laptop came in the mail within a week. When my laptop arrived, it had some issues (which was purely my fault), I shot Gary an email the next day, unlike other vendors that I dealt with, instead of dodging the responsibilities, Gary immediately took ownership of the issue and a week later, I got my laptop back and everything was smooth sailing.
Just 30 minutes ago, Gary gave me a courtesy call to make sure everything was working smooth. Can you believe that? Superior customer service like this in today's world? Absolutely unheard of! Aside from the fact that the products are built with extraordinary craftsmanship and quality control, the prices are great, yielding the best in value.
One very important thing that I observed from my experience with RawPower is that they know the products that they sell inside and out. This is one very important reason why the products that they sell are excellent in craftsmanship and quality and it's also the main reason why if you do have a problem with their product they can address it swiftly.
I will definitely buy again from RawPower, without a doubt."
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Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
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Web site being easy to use
5/5
2006-02-26
"Purchased MS-1036 notebook. Order was processed and sent promptly. There was one item missing from the configuration but it was overnighted to me. The support I received was helpful and knowledgeable."
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5/5
2006-02-20
"Purchased an MSI-1036 on 01/19/06, arrived 01/30/06.
Reseller was involved in ordering, via phone. During order, Reseller was at an MSI convention in Calf.
Worked with me on pricing, and after sale with help in configuring machine and making sure the laptop is just as I want.
Only concern was with email, as his email and the manufacture's couldn't get through to my account. Since I wasn't getting the "next step in the process email," the Reseller contacted me with updates.
So far, only real gripes are the one's concerning the laptop itself, such as an inability to turn off the touchpad mouse, the lack of a badge to cover the hole, and it's quirky keyboard layout (full size keyboard, with just a few minor key issues [right shift is super small, the | \ key is repeated above and below enter, and being a right shift guy, it's tough]). Those gripes are completely cosmetic and minor, so much so, that I constantly recommend this laptop, from my college professors and fellow students to my family doctor.
If you are planning to purchase a top-of-the-line computer techie, power gamer laptop and expect to pay $2000 or more, then the MSI 1036 is more than enough machine, at less than $2000. RawPowerPC.com is the place to purchase your new machine.
Be Well.
Review: http://www.notebookforums.com/showthread.php?t=124913
Pictures: http://www.notebookforums.com/showthread.php?p=1536846#post1536846"
Detailed Ratings
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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being knowledgeable
Making decisions on their own
Being trustworthy
Being easy to reach
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
5/5
2006-02-20
"I purchased a configurable MSI MS1013 notebook from Rawpower last week. Notebook is excellent as well as their customer service through out the whole process. They really know what they are doing and care about the customer. They call you and inform you when it is neccessary and you can
easily reach them if there are questions in mind.
It took 10 days to get my system in hand even though I decided to change the configuration in the middle of the building process.
It would be better if they offer more accessory options like spare bateries, adapters and carrying cases for notebooks."
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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being trustworthy
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
5/5
2006-02-17
"Very fast and secure service. They even called me to verify my credit card information 5 minutes after I placed the order (The address I entered was off by a digit). Kept me up to date with emails about my order and received my laptop in perfect working order in under 2 weeks. Would definitely do business there again."
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5/5
2006-02-14
"When I say this is the most satisfying purchase experiance, I mean it. Although I had a problem with my keyboard, They took care of me like I was a favorite family member. I will tell all my friends about RawPower because they deserve the referals. Top notch and full of helpfull info in a matter of hours from asking. If this company grows I can`t imagine them being this good. If they keep up this level of service as they grow, they will be # One in no time."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
5/5
2006-02-04
"My computer purchase from Rawpowerpc.com was one of the best buying experiences I've ever had. It's rare to find a company that really values your business. Raw Power is one of those companies that makes you feel like your opinion and questions matter. From the very beginning I had many questions. Every single one of them were answered within 24 hours. Often I received a response soon after sending the question.
Raw Power really impressed me with their professionalism. Their staff was incredibly fun and friendly. I was excited to talk to them about my computer, and when I finally made my purchase I had no reservations. The customer service at Raw Power is really second to none!
Oh, and the product (computer) that I received was taken care of during production. It was packaged extremely well, and performed spectacularly right out of the box.
Raw Power continues to answer my questions, even after their part in the sale is over. They are still punctual in their responses, and care about how things are working.
If you are looking for a new PC, look no further. This is a GREAT company, and I HIGHLY recommend them."
Detailed Ratings
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Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being easy to reach
Being trustworthy
Resolving problems
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
5/5
2006-02-02
"I purchased the MSI 1022 from here as per a recommendation from notebookreview. The ordering process was extremely easy. When I ordered it, I hadn't received a confirmation email in a time frame I would expect. So I called them and left a message. He called me back in about an hour and explained it had to do with an address mismatch on visa's side. We talked it over and got everything under quickly. The neatet feature were the automatic emails telling me the status changes of my order. That kept my patience in check. All in all it was a great experience. I've already been recommending them to friends."
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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
5/5
2006-01-27
"I am completely satisfied with rawpowerpc. Even though there were a couple of hiccups with my order (my own fault), they were there every time I called to clarify or ask questions about my order. They sent an email almost every day updating me on the status of my order, and they completed my order from initial transaction to delivery in LESS than a week. I recomend them highly."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
5/5
2006-01-26
"Very pleased with the whole experience with Rawpower. Customer service was terrific and the staff was more knowledgable than other companies I considered. The laptop I purchased from them has performed very well. I highly recommend this company."
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5/5
2005-12-31
"Outstanding company!
Their customer service is awesome. I saw in my confirmation Email that I had accidentally ordered a processor I didn't want, so I used their chat feature. I was connected to someone almost instantly and I was able to change to the processor I wanted with no fuss at all.
Emails were sent to update me as to the order status of the laptop. Shipping was fast too.
The laptop I ordered was listed with both Rawpower and MSI as having bluetooth built-in. I was sent an Email saying bluetooth was not integrated in this laptop, but because they felt responsible for the mistake, they would send me the bluetooth module free of charge.
It is difficult to part with the money needed to pay for a laptop, but Rawpower made the experience better than I could have imagined.
Thanks Rawpower!
Purchased Product: MSI MS-1036"
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Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Being trustworthy
Resolving problems
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
5/5
2005-12-19
"This is the best reseller i have seen. Everyone is friendly and very supportive. If you have any problems they will surely try their best to solve it.
My MS-1029 was delivered right one time with no delays."
Detailed Ratings
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Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Making decisions on their own
Resolving problems
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
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About Rawpower
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Customer Service: 9:00am - 6:00pm (EST) 7 days
201-735-0101
201-313-5010
customerservices@rawpowerpc.com
Rawpower
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