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/ 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
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1/5
2024-02-22
POOR CUSTOMER SERVICE AND NOT TAKING RESPONSIBILITY FOR THEIR EMPLOYEES ACTIONS
"Requested a replacement after furniture was delivered damaged. The online customer service stated we had a choice to replace the damaged item or request a refund. We opted for the refund. After waiting 3 weeks, NO REFUND! We called the Exchange customer service and spoke with “Christina.” She indicated that her previous employee gave us the wrong information and they would not honor their mistake. Going to send a letter to Mr. Tom Schull about the very poor service to veterans. He needs to know how unhelpful his employees are towards Veterans and their families."
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1/5
2022-03-07
Not worth it
"Every time I go to the BX, I leave underwhelmed or frustrated. I only when it is the only feasible option. Their prices are not competitive at all and they have regularly charged more (at the register) than the item is tagged. Like the item went on sale, but was never updated in the system. So, it's up to the customer to catch it during checkout. Just horrible business practice, but it doesn't matter because they have a monopoly on base. Go elsewhere if you can."
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1/5
2021-07-13
Awful
"Still haven't received my order and noone seems to know where it's at. Its been over a month now cant get refund unless I pay $98.00 which is basically the same price as the item I ordered. Customer service is crap .. stick to Amazon or your local stores."
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1/5
2021-02-20
Horrible
"They have great deals , however.... getting those shipped is the problem . They need to do a better job controlling their inventory so they won’t sale items that are back ordered . Many times an item will show in stock , would let you purchase then 3 weeks later you are wondering where are the stuff you order .... they will casually tell you “ oh that item is on back order , and we don’t know when it will be back in stock , but feel free to cancel “ .... really ???? I mean they need to get it together and do a better job managing their website and inventory ."
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2/5
Updated on: 2020-11-02
Very slow delivery of large items
"Best not to buy any large item such as a TV if it’s not in stock at the store. They advise a week to two weeks to deliver but what they mean is 10-14 business days before it ships from the mystery “fulfiller”. Then, it takes another week plus to get it to the freight forwarder and then on to the store for pickup. Delivery to your home can be even slower. Sadly the Exchange is glacial when it comes to large item delivery as compared to any of their competition. Not to mention status updates are painful to extract from the good folks at customer service who are there apparently just to break the bad news. They desperately need a vastly improved delivery model for large ticket items as well as a transparent delivery status tracker. Shop for large items elsewhere."
1/5
Updated on: 2020-04-16
Better to buy at store than to order online
"Nothing like Amazon, and to think, AAFES has been around longer than Amazon, and has longer practice with shipping. Thirty years ago while station overseas I was able to order something in their catalog and get it within three weeks. Today with internet and credit cards, AAFES accept the order and it goes to a dead file basket. When you call or chat on line with customer service, each reply by customer service is different. They are not concern with making money so they never call you back with account problems. It's Not worse ordering online with AAFES. I tried to order a TV, the price was 2,400 dollars, the savings 800 dollars in total savings, but the aggravation is not worth the savings. I rather give the money to Amazon."
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5/5
2020-02-03
I love them!
"Great customer service, great prices, no taxes!"
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1/5
2020-02-02
Rip off
"No protection to the customer and fraudulent charges.
If you waste your time talking to customer service or the fraud department. Each will tell you something different."
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1/5
2019-01-10
Large appliances from exchange
"I will never order another large item from the px again. 2 years ago I ordered a couch and waited for month and was told it would usually take 6-8 weeks I waited 3 months before finically canceling order and getting a refund. November 23 I ordered a memory foam mattress for a really good deal during Black Friday item said shipped November 28 and now it’s january 10 the tracking link does work and now I’m being told it will be marked as lost. Now tge item says out of stock didn’t say that even I bought it now excuses are being made as to why it was never delivered."
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1/5
2018-12-21
Horrible Customer Service
"These is a repeat issue that has become the Norm rather than an exception. Placed an order 11 Dec. sent to Fullfillet status for 11 days. No shipping info. Asked 4 times to cancel. Never a response. This has happened on numerous occasions but now is particularly bad as this is a Christmas gift. You are the worst of the worst and not a benefit for Vets who certainly deserve to be treated at least as well as non vets get treated by Amazon, Walmart, Lowe’s, Home Depot or any number of shopping choices. Bottom line: You ****!!"
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1/5
2018-06-19
Don’t count on delivery times
"Ordered TV on 6 June. Aafes sent me email on 8 June saying it shipped and giving me shipping number. I kept checking and it showed not received by shipper. Called AAFES on 14 June and within minutes it showed shipped status with estimated delivery date of 19 june. 19 June status showed still in shipment status. Called AAFES they said it might be delivered on 21st. Talked to supervisor found out it’s here but they were waiting for me to call them. Too late tonight so I have to call in morning. Saved $150 in taxes but AMAZON could have delivered in 2 days. Not worth it."
4/5
2018-04-01
No complaints yet
"I have ordered my couch and loveseat as well as my upright freezer. Now I didn’t originally know that it would take longer as the exchange isn’t who shipped it. It did only take 3-4 weeks to receive them and the guys who delivered set everything up and put it all where I wanted. I have been receiving my normal packages within about 3-5 days and have no complaints thus far besides with fedex themselves."
1/5
2017-11-03
worst online order experience ever!
"I was excited to again gain access to AAFES. I enjoyed shopping at the stores while in the military.
The online experience is not even worth using. On first order with my "welcome back discount code" . I ordered 3 things. The main item changed from available to out of stock after I ordered it. Then it went to back-order.
I waited several months and it's still listed as back-order. I called and apparently that item was canceled. Even though it still shows 'status back-ordered' in my order history.
It was the most expensive item I ordered. I to be given the opportunity to use the code again and they said they couldn't do that. My first order they screwed up. They were rude and unapologetic and frankly, not all that bright. I won't be using them again.
Vets my suggestion is stick with amazon and other trusted sites. There site is horrible (dead links) and the search is worthless.
It's simply not worth it."
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1/5
2017-04-22
Sorry Exchange Protection Plan
"My AIO 27 in Apple desktop has beeen on the road for 3 visits. 4th visit coming up next week. If you can't fix it why can't it be replaced as EPP says??? I have no help from your tech support and the supervisors are not helping much. After I pay that amount of money to purchase a product, if you can't standby your EPP there is a very big problem. Now I see why people are going into the community to get products and turning away from Aafes."
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1/5
2017-04-07
Terrible Customer Service
"We ordered a bedroom set from aafes earlier this year, 2017. When the bedroom set arrived, the single delivery driver rolled the furniture end over end to get it up to my room. To no surprise, my footboard has a chip out of it, noticable enough that i called customer service. The first woman I talked to was very friendly and offered me a full refund of the bed. I specifically asked her if i would need to return the bed and she said no. Surprised, I asked if there was a receipt or something i could get because i wanted to be sure to actually get my refund. She told me i could reference this phone call since it was recorded if i ran into any problems but i can expect my refund soon.
Foolishly, i accepted that and waited for my refund. A week later, i call asking about my refund that hasnt come yet and i recieve an email from a woman who is telling me she will not refund the full price as that is not something they offer. I tell her to reference my phone call and she says that they have and that I was never told i would recieve a refund.
They refuse to release my recorded phone call to me because they do not want to honor what was said by the first employee. I refused to agree to any refunds less than what i was promised, so after a week, they issue me a $60 refund and closed the case.
Terrible terrible customer service. They manipulate people and go back on their own employee's word to screw over the customer. We will not be shopping there again. 20+ years of service and shopping will go to a different store."
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About AAFES / Army and Air Force Exchange Service
Shop the largest military government retailer online and in store for exclusive discounts. Tax-free. Free shipping and pick up at store available.
AAFES / Army and Air Force Exchange Service
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