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/ 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
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5/5
2023-12-26
Terrible, Terrible , Terrible
"I was initially very happy to finally find and exact replacement for the bamboo flooring that we originally had in our home. So I order the flooring, and when delivered it was just a wreck, torn boxes, chipped and cracked pieces and who knows what else. We ordered this early to make sure we had it for our home flooring project. So we have not fully opened all of the boxes to see how much more are damaged. I called and explained and was told to take pics and they would replace the boards damaged, well I am not sure how many more are damaged still.
So as a back up plan we called and ordered the last 8 boxes of this same LOT #, and when delivered it again was a disaster, we were out of town for the recent holiday, but had arranged with my neighbor to receive the flooring. I was not notified on the day of delivery and the company just set it outside the garage door. My neighbor found it and called and said it was damaged, again torn boxes, even worse damage than previous order. And to make it worse, we received 8 boxes of what was supposed to be the same LOT #, out of the 8, only 2 boxes were the same. I did not see or know this until we arrived back home on a Saturday, 12/23, and because of the holiday nobody to call or try to get this rectified until now, and upon calling all I get is a recording. So needless to say I am only able to give 1 star, when it should be ZERO star's. Lets see if they call of help to rectify this terrible service"
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5/5
2023-11-16
Helpful Customer Service Rep Answered All My Questions
"My phone call was answered promptly.
The rep answered all my questions and offered more help if needed."
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5/5
2023-10-30
New project ahead
"Very easy to order . Products are wonderful"
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5/5
2023-10-21
On fire
"They we're excellent in every aspect"
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5/5
2023-10-17
Great service
"Website is quick and easy to navigate and use."
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5/5
2023-10-04
Samples
"I love that I was able to get the 5 free sample products I was really interested in not just what the company wanted to send"
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5/5
2023-09-27
Free free
"Very easy site wide variety of choices"
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5/5
2023-09-23
Amazing color tile
"This is my first time using this product"
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4/5
2023-09-18
It was great thank you
"Well to be honest this was my first time so far I like i"
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5/5
2023-09-14
Excellent customer service and great pricing
"Ambient gave us the best pricing by far for strand woven bamboo flooring than their competitors. Their customer service (specifically Chuck Basso) was fantastic, helping a homeowner learn more about flooring and all the parts beyond just the planks that are needed for installation."
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5/5
2023-09-13
Got Ya
"Wonderful wood flooring at amazing price"
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5/5
2023-08-31
Love it
"It was great experience finding what I need"
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5/5
2023-08-11
Quick and Easy!
"Samples are clearly labeled, and all pertinent info included!"
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5/5
2023-08-08
free-nice
"Very easy and quick to order no nonsense design."
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5/5
2023-08-02
replacement of floor
"not really sure of what to do yet"
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1 - 15 of 892 reviews
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Retailer Information
Contact:
Mon-Fri: 8am-6pm Sat: 11am-5pm
(866) 710-7070
(301) 498-0234
info@ambientbp.com
Ambient Building Products
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Ambient Building Products is ranked #74 in business & industrial
Ambient Building Products is ranked #12 in construction & maintenance
