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1/5
2006-02-17
"Warning buying ANYTHING from crapusa - you can't find a place where services are nearly as horrible, pathetic and traumatic. I once bought something on crapusa.com and needed to return it (new and unopened and within a week!) to a local crap store, and experienced the most outrageous attitude from a store manager. First he stupidly and stubbornly insisted that anything purchased online mustn't be returned to store. When I educated him that as long as the item was carried in store, he must accept the return. But he continued his stupidity like a real ass, and refused to call his supervior for clarification, saying that he as the manager said he wouldn't accept the return and that was it. I was purely lucky that there happened to be a computer at the store that was connected to crapusa.com, and I showed him the policies expressly stated on their website. Then he pulled out his cell and starting making calls. Although I finally fought to win, it was an experience everybody should want to avoid. The manager's name is Guardial Klair, at the crap store on 3149 Steven's Creek Blvd in San Jose, CA.
When I asked where I could file a complaint against him, he almost jumped over to eagerly show me that I should call 1-800-crapusa. His reaction towards this shocked me more than his beastly treatment of customers, as his attitude was almost like begging me to complain against him. Why? Because he knows that there is not a freaking thing that anybody can do about his criminal actions, and that crapusa craporation will certainly reward him for his criminal behavior towards customers who FEED THIS CRAPPY COMPANY!!!
Guess what? After complaining to crapusa corporate for half a dozen times, I didn't even get a single response.
crapusa borders on illegal management."
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1/5
2005-12-09
"Even given their rating, my experience may surprise you. I went to buy Battlefield 2 on the day it was released. The sales rep who got the copies for me was very courteous, as the folks always are at the local store. He informed me that there was a $15.00 rebate on BF2, so I figured I would go ahead and buy 2 copies, one for each PC at the house. The sales guy who checked me out even took the time to print me 2 rebate forms and walked me through the process of filling them both out. How cool!Needless to say, I leave a VERY happy camper!! Fast forward 6 to 8 weeks later, when my 2 rebate checks arrive in the mail... only one of them is not a rebate check... it is a printed form stating my rebate was denied, and listing a phone number I could call if I wanted the details. I call the number and talked to Customer Service . The lady on the phone was extremely courteous and apologetic, but stated that I should have read the fine print on the reciept... only one rebate allowed. I explained to her that their employee told me I would get a rebate for each copy, and that I COULD have gone elsewhere and received a better deal (Best Buy had them for less $$) and that the guy who checked me out even walked me through filling out BOTH rebate forms. Again, she was very sorry, but there was nothing she could do. I had expected this result, and figured it would take a supervisor anyway.I asked to speak to her manager... and she once again apologized and asked me to hold. Enter the supervisor.... who, in a tone that implied to me she was being disrupted, flatly stated it was company policy, all my fault for not reading the fine print, and there was nothing I could do about it. So I explained to her about what the sales guy said, and how they really should honor their employee's committment to his customer... pointed out how much business I had given them and how much I had brought their way. She once again said tuff... all your fault, shoulda read the fine print. So I asked to speak to HER supervisor. She sighed loudly and said "Ok, but there is nothing she can do either" ( or words to that effect). I was stunned... not by the answer, but by the attitude. So, her supervisor gets on the phone. She is firm, but pleasant and explains that company policy aside, the rebate comes from EA Games, and THEY won't issue the money to any address more than once. I told her that regardless of that, their employee told me I would get a rebate and therefore I should get a rebate. She said there was nothing she could do. At this point I was considering just dropping it.. filing it as a factor in future purchases and going about my business. But when I asked her if asking to speak to her supervisor would do any good , and she said "Nope, there is no one else you can talk to, I'm it." Really? I beg to differ... enter the BBB. I reported Compusa for making fraudulent claims in order to generate additional sales. The BBB responded back several weeks later and said they would bring this to Compusa's attention and let me know what the response was. So what do YOU think a reasonable response is? "Sorry for the hassle sir, here is your gift card for $15.00"? "Sorry sir, but we are unable to grant your rebate, and apologize for any inconvenience"? <chuckle> Wait till you read this....I got their response today,from the guy the letter lists as their "escalations supervisor". Basically, he says "fine print said no more than one rebate", and then makes a thinly veiled threat to PROSECUTE ME FOR FRAUD!!! That's right... his idea of satisfying a customer that has been mislead is to threaten a lawsuit. So what did I do that was fraudulent, you ask? Good question... according to the letter I have, Compusa considers it fraud to send in "..multiple rebate forms..." You know... the one's their employee INSTRUCTED me to send in.
So, I for one, am boycotting Compusa, starting with the $40,000 worth of switches my company was having me order from them (ROFL... enjoy my $15.00, jerks!). I strongly recommend you do too. Need an alternative for good PC parts and software? Try Newegg.com, or zipzoomfly.com, or Best Buy, or Circuit City. Frankly, if you can't trust a vendor to be honest, and their response to bringing an error to their attention is to threaten a lawsuit, why would you WANT to do business there?"
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1/5
2006-08-12
"Purchased an HP laptop with an extended warranty. 13 months later having a problem with system overheating and shutting down. CompUSA says they can't find a problem and won't repair it. I will be sending this in to HP for repair at my own expense and then going after HP for fraud. Very convenient that they can't find a problem. They replaced the hard disk which worked perfectly - though I had backed up my data - will take days to reinstall my apps."
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1/5
2006-07-27
"Absolutley a HORRIBLE experience with these clowns. My computer started spontaniously re-booting itself several times an hour, - an indication of a hardware problem. Took it in to the Phoenix store to have it diangnosed, they stated they could not reproduce the problem, but they decided they had to go into Windows XP and change all my settings, lost all my restore points, ignored my antivirus - antispyware software telling, me I needed to buy a back up from them (I didn't), changed all my settings on my firewall, changed several of my peripheral device settings, then declared the problem fixed. (It wasn't) They'd be happy to look at it again for another $120 payment. NO thanks) I had my Credit Card Co file a charge back for fraud. Took it to a different company who fixed it the same day (faulty power supply unit.) NEVER take anything into these clueless yahoos. I will never purchase anything from them again. Jill, Phoenix AZ"
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Customer service being trustworthy
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1/5
2006-07-10
"The store manager called me the next day and explained that the price-tag was indeed an error. He said that he was sorry but could not sell the computer at the advertised price. He said that he would send me an $100 gift certificate to show that it was not an ill-intentioned event. I, however, have not received the certificate yet even after almost two weeks of waiting. Was it just another lip-service from the company???"
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2/5
2006-09-19
"Bought a Hardrive (AcomData 160GB) with an $80 rebate .....one of their 1-week memeber-only sale. After a month this is what came out with our exchanging of emails, this is my reply:
(Aug. 21, 06)Hi, i already keyed in the info needed for my rebates to get processed. And now i got this: Your receipt matched to our transaction records, however your rebate is denied as your on-line submission was entered after the deadline.
First of all, i wasn't informed by anyone that i have to enter two items. Second, It didn't state clearly in your directions that these are the steps to be taken. If I was informed by email or the person at the store for the proper processing of the rebate, then i shouldn't have taken so long to key in both receipt (online& in-store). If I hadn't follwed it up a last week through email i wouldn't have known that my rebate hasn't been processed.
The reason i bought this item is because of the rebate. If I have known that i will have problems like this, I shouldn't have taken it.
Luckily, one of their CSP had a heart to look into my case and finally approved my rebate, though only amounting to $60 ($20 less to their promo). Thanks Stacey S.
Last Sept 10, i received an email that the checked has been printed but, still haven't got it."
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1/5
2004-11-20
"Sucks!
I placed an order from compusa.com, and choice pickup at local store.
When I drove half hour to the local store, they didn't have such product in stock and they even prepare before customer go to pickup.
It's totally different from what they promised on their web site.
This is not only waste my time and gas, also lost my trust.
I won't buy anything from compusa anymore, even they got the cheapest price.
Compusa sucks!
BTW, their online customer service only provide during regular hours, even shorter then the local stores. This sucks again!"
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1/5
2008-05-19
"UPDATE: Issue resolved.
I still will not shop here again after numerous lies, mail fraud, and just dishonest business practices.
In the end they honored 1 of 2 items ordered which helped resolve things. It's not about receiving the item, it's about business practices upon which they treat their customers."
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1/5
2006-09-02
"Hassle, hassle, hassle, then...nothing.
I tried to order a hard drive through CompUSA's Web site.
Firstly, this is the first vendor I've dealt with who has a policy that I must register a shipping address with my credit card company if it is different than my billing address. CompUSA, check out amazon.com. They don't require that!
So, I navigated my credit card company's phone tree and went through the bother of registering my work address with Visa.
Then, back to emailing CompUSA.
I asked them to re-try the credit card billing. It failed. Why? Who knows.
So, I emailed CompUSA asking them to change the shipping address to my home address in order to minimize the hassles. They repied with a terse, "Will do".
12 days later I have not received my "usually ships within 1-2 days" product. Furthermore, the Web site order status said nothing about the status of this order.
At this point I sent two emails asking order status.
No replies.
What a weird, dysfuncational company.
What a hassle.
All for nothing."
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Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
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Making decisions on their own
Overall customer service
Customer service resolving problems
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Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
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1/5
2006-08-28
"The worst Customer Service I have ever seen. I purchased a Compaq V2310 laptop which crashed 15 days after I purchased it. I got it back to the store they said it was 22 days old so they would not replace it. I had to send it back directly to HP-even though I had purchased the 3 yeasr CompUsa service agreement. Whne I asked for a a refund of the service agreement Cheri Sanders from CompUSA refused. The laptop has crashed-hardware failure, motherboard replaced twice, and CompUSA have had the laptop in the shop for 3 weeks now. They have no idea when it will be fixed. I need the laptop for my business to go on the road. 10+ calls to corporate, no response.
I will not recommend either HP or CompUSA to any of my government or commercial customers."
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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being knowledgeable
Making decisions on their own
Being trustworthy
Being easy to reach
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
1/5
2006-08-20
"On 08-17-2006 I called CompUsa about my order
from 07-30-2006 they told me that the order is
going rush to the warehose for delivery.
In my e-mail on 08-17-2006 I got a message that my order
has been cancelled. This the way they treat
customers AVOID this store !!!!!!!!!!!"
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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Making decisions on their own
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
1/5
2006-08-03
"I online ordered two Hulk: Ultimate Destruction (Xbox) games. The item showed in stock.
I received my order confirmation. A few days went by and I checked on my order but there was no new info. I expected the 1-2 days average shipping delay as they report but this was more like four days.
I waited a few more days and when nothing changed I contacted them on the 31st asking for a status on my order.
The next day I received a message stating that "some or all of the merchandise that you have ordered is on backorder" and "when items go on backorder we must rely on the manufacturer to send them to us". The ETA was "no ETA at this time". Later the next day, when nothing had changed with my order, I canceled.
Here is my problem with CompUSA.
1. The item showed in stock online. Which how automated online purchases can be (It ain't hard for a web server to check stock in real time.), this is unacceptable. Even if stock was low, they could tell me that it's possible the item is out of stock due to low stock levels.
2. They didn't contact me to tell me the item(s) were on back order. I had to contact them after their estimated ship delay of 1-2 days.
3. Nothing about my items being on backorder on my online invoice.
I'm going to assume that since this is an Xbox game and the 360 has taken its place, distributed stock will be limited. If I had waited for this, my guess would be that months would go by and my order would be cancelled automatically, since I have seen this reported by others.
Sad customer service. Unless I hear of some changes, CompUSA is off my list.
I just went to Walmart's online store and made the same purchase. It's been a day and my order is still showing "processing". We'll see if they handle the purchase the same way."
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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
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Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
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5/5
2008-09-27
"In the market for an HDTV in the size range of 21 to 24 inches, planning to buy in October, and having put myself onto the CompUSA.com E-mailing list, I received an E-mail CompUSA advertisement for an HDTV in this size range (22 inches), and I decided to go ahead and buy it, a few weeks earlier than I had planned. Being a refurbished unit, it was $100 less than a new one, and it looked like just what I desired. I ordered it over the Internet, and it arrived six days later. The description in the advertisement was accurate, and the product arrived in perfect condition. There were no unpleasant surprises, and all was handled as it ought. I'll probably buy again from CompUSA.com."
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1/5
2006-07-18
"Ordered a product for in-store pick-up.
According to the site, product was in stock.
Apparently, it wasn't. Store personell didn't have a clue."
Detailed Ratings
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Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being knowledgeable
Making decisions on their own
Resolving problems
Being trustworthy
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
5/5
2004-11-04
"Excellent online shopping experience. Good
price (after rebate). Very fast shipping.
Product received was exactly as advertised.
As long as the rebate arrives, I'll be a
happy CompUSA customer."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
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Retailer Information
Contact:
800-266-7872
http://www.compusa.com/sectors/Help/email.asp
CompUSA / Systemax
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CompUSA / Systemax is ranked #110 in computers & electronics
CompUSA / Systemax is ranked #27 in consumer electronics
