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3.74 / 5 (1,222 reviews) average score over the past This merchant had 64.81% positive reviews over the last Six Months
Six Months
Positive: 792
Neutral: 71
Negative: 359
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3/5
2025-04-14
Part Delayed
"Part still has not shipped ordered on 3/27/2025 and still waiting on the part."
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1/5
2025-04-14
Still waiting on parts.
"I ordered parts on 2/20/2025, its now 4/14/2025 and i still have not received any of the parts i ordered."
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2/5
2025-04-14
They try to sell parts they don't carry
"I ordered a ignition coil for my generator. After 3 weeks of waiting I finally called them and they said it would be another month before they could ship it. Of course they already charged me when I first placed the order. So I had to ask for a refund."
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3/5
2025-04-14
Not as good as you used to be
"Sent me the wrong fuel filter and no fuel additive."
1/5
2025-04-13
Parts took to long to arrive customer took machine to another repair shop
"Too long to receive parts"
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5/5
2025-04-13
"Great place and even though parts were out it didn't take long for them to be shipped"
5/5
2025-04-13
Ordered products
"I've never had a bad experience with Jack's, even if it's out of stock they get it as soon as they can and ship it out!! Keep it up!!"
5/5
2025-04-12
Clear how to Instruction.
"Watched videos and they were very clear and informative. Good tips for the do it yourselfer"
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1/5
2025-04-12
Order not received
"Order not received at this time"
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5/5
2025-04-12
New cylinder head
"Functions perfectly ! Tractor back up and running."
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5/5
2025-04-12
Duck
"Found parts easily and received quickly"
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1/5
2025-04-12
No parts yet
"Been waiting a month and still no part."
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3/5
2025-04-12
Still waiting
"The part I ordered is on "extended delay". I appreciate that I can check on the status at any time. I am not sure why the delay, and I hope it will not be long before it is on uts way. Jack's usually delivers quickly in my experience, but these are not usual times."
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1/5
2025-04-11
still waiting
"placed order on 3/12/2025 thinking it would ship next day or maybe day after, instead got an email stating parts were on order from vendor 3/12/2025. OK, then received email 3/21/2025 stating that parts were expected 4/5/2025. While not pleased when 4/5/2025 came and went with nothing, until 4/10/2025 when email stated, "Extended delay from vendor". Then today 4/11/2025 I get an email asking me to rate my experience. Problem is, will I ever get the parts I ordered? Here is their claim, "Find over 3 million Replacement Parts for over 200 Manufacturers & Brands to repair your lawn mower, chainsaw, generator, snow blower, trimmer, and other outdoor power equipment." But are they stocking distributors?"
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5/5
2025-04-11
My Zero Turn parts
"I had the need on two recent occasions for engine parts for my zero turn mower. On both occasions i ordered gaskets and seals. Jacks had all the parts I needed on both occasions and they shipped the parts out on the same afternoon as they were ordered. All parts were correct and resolved my situation.
Jacks is a very efficient and well stocked parts business."
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1 - 15 of 104224 reviews
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Retailer Information
Address:
1745 W Jarrettsville Rd Jarrettsville, MD US21084
Contact:
9-6 EST M-F, 9-5 EST Sat
877-737-2787
orders@jackssmallengines.com
Jacks Small Engines
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Category Rank
Jacks Small Engines is ranked #1 in home & garden
Jacks Small Engines is ranked #1 in gardening & landscaping
