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2.41 / 5 (17 reviews) average score over the past This merchant had 23.53% positive reviews over the last Six Months
Six Months
Positive: 4
Neutral: 2
Negative: 11
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2/5
2025-03-13
Newegg basically left our small business stranded and forced to pay more for a different card now.
"It used to be a reliable computer component supplier. Not any more. We'd rather buy from Amazon or BH Photo Video now.
Bought components for a new computer build, about $1,200 worth. Received a bundle discount.
After 3 weeks, one of the cooling fans in an expensive video card failed. Contacted Newegg asking to send a new one first (charge me) and I will swap and send the failed one back. Zero help from NewEgg (Marie S.).
Per her, the card is out of stock. Would not give a bundle discount for me to purchase another card as a replacement."
1/5
2025-03-11
They take money but doesn't cover DOA parts!!
"I had a friend buy a complete $2k system and the motherboard was bad and they refused my REFUND!!"
1/5
2025-03-07
Repeatedly cancel orders
"Over the years, I've had several orders canceled by Newegg. These are generally hot items where I was able to actually place an and received confirmation, then an hour or two later was told that the order was canceled.
They make no effort to make it right. You are not on a waiting list for the next shipment, they will do another frenzied drop later. It's a huge waste of time and energy because you spend your day planning around their drops, you order and then your hopes arise before being crushed.
They also charge way over MSRP, and seem to prefer scalpers over everyday consumers."
1/5
2025-02-25
Gp elsewhere
"The last 2 time I tried to buy something it was a total disaster. Check out best buy or microcenter"
1/5
2024-12-28
Purchased item did not work. After going back and forth with seller it was determined it was not compatible.
"Purchased item did not work. After going back and forth with seller it was determined it was not compatible with my system and NewEgg's short return window did not allow for the item to be returned. The seller will also not return my expenses even after I returned the item to the seller."
1/5
2024-12-07
Orders cancelled
"I made a couple orders and apparently they broke them up into several more. My card confirmed purchase with me, which was a "decline" at Newegg. They didn't show that in their cart though - after the card succeeded, I got a success message. Then the orders got cancelled because of a "decline" and now they are out of stock for Christmas. I can't believe how screwed over I am after doing everything right."
2/5
2024-11-30
Can't redeem the game that was supposed to come with the purchase of computer. It just never works.
"Hasn't code doesn't work at all"
1/5
2024-11-15
Extended warranty was not legit
"Because of a defective laptop I had to return it within the 90 days. I had purchased the 3 year extended warranty which should have also been refunded but it was absolutely impossible to get through to the company and new egg was no help at all. I still have had no resolution almost 6 months later."
3/5
2024-11-15
Ain't what it used to be
"I have had a few experiences, both positive and negative. New Egg has always been swift and courteous about resolving concerns, but my recent attempts to purchase a pre-built PC have been especially rough. New Egg "renewed" seems like a flagrant attempt to sell refurbs while pretending they are in "like new" condition. It left me feeling like I couldn't trust them the same after that.
I did have success with a "New Egg Renewed" 2080 card. Seems to be doing well so far."
2/5
2024-11-14
Damaged goods
"The refurbished machine I was sold has a faulty keyboard. Half the time that I hit the spacebar nothing happens. A totalnuisance. Otherwise, the machine is decent...I don't really see how this can be remedied without returning the machine--that I paid a pro over $500 to set up for me. So I guess the message is, beware when buying refurbished items...I would appreciate it if someone fromNewEgg would reach out..."
3/5
Updated on: 2024-11-14
Items go on sale shortly after purchase
"Newegg has a habit of putting things on sale shortly after purchase thus negating any value in buying anything at new egg at any time. They then do not price match the new price."
2/5
2024-11-14
Phone Sold as Unlocked, Was Not Unlocked.
"I've ordered from newegg before and have always been pleased, unfortunately this phone was sold as unlocked and two different carriers confirmed it wasn't.
I then had to order another phone elsewhere & had to wait longer to replace my personal cell phone.
Return was easy and straightforward."
NeweggCommunity from Newegg.com (USA) has responded
Posted Nov-14-2024Hello Laura! We sincerely apologize to hear your overall experience with your phone order, and it looks like the phone was sold & shipped directly by the seller TekReplay. Fortunately, you returned the phone to the seller, and they refunded your full amount to your Affirm account without issue. If there's any way we can make it up to you, please don't hesitate in contacting our Support Team at 800-390-1119 or chats (
https://kb.newegg.com/contact-us). We hope you have a great day!
https://kb.newegg.com/contact-us). We hope you have a great day!
5/5
2024-10-03
Great Service
"Brandon G was very helpful helping me choose a new computer and printer. He answered all of my questions and
gave links to the products he felt would work for me. Due to his help, I purchased a computer and printer."
5/5
2024-09-30
GPU issues
"Josh was awesome and very helpful. He pointed me in the right direction and he assisted me with contacting the appropriate individuals. What started off as a bad experience changed after getting help."
1 - 15 of 49354 reviews
About Newegg.com (USA)
Newegg Commerce, Inc. (NASDAQ: NEGG), founded in 2001 and based in the City of Industry, Calif., near Los Angeles, is a leading global online retailer for PC hardware, consumer electronics, gaming peripherals, home appliances, automotive and lifestyle technology.
Retailer Information
Contact:
8:00am - 7:00pm PST (M-F); 8:00am - 4:30pm PST (Sat/Sun)
(800) 390-1119
customersupport@service.newegg.com
Newegg.com (USA)
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Category Rank
Newegg.com (USA) is ranked #4 in computers & electronics
Newegg.com (USA) is ranked #2 in computer hardware
NeweggCommunity from Newegg.com (USA) has responded
Posted Nov-14-2024We do have a price match policy and honor price matches on items that are eligible for "Price Match Guarantee." For more details, please see link below and contact our Support Team if you need further explanation. Thank you, and we hope you have a great day!
https://promotions.newegg.com/nepro/16-2624/index.html