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4.27 / 5 (1,780 reviews) average score over the past This merchant had 79.89% positive reviews over the last Six Months
Six Months
Positive: 1422
Neutral: 109
Negative: 249
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Customer Reviews | Filter Reviews
- A/R coating
- Blokz blue blocker lenses
- ComplaintOrderProcess
- engraving
- Fast Frame
- FL-41 Migraine lenses
- Overall quality
- Photochromic lenses
- Positive Customer Service
- Prescription
- Return policy
- ReturnPolicyComplaint
- Size
- Technical
- Website
5/5
2025-03-31
Returning customer
"This is my second time ordering from this site and it has always been a great experience. The site is easy to use as long as you know your measurements and your prescription. Lots of nice options, and the pricing is fantastic."
3/5
2025-03-31
New experience
"Everything was easy to fill out, shipment arrived quickly. Slightly blurry."
5/5
2025-03-31
Excellent!
"I no longer need glasses inside nor contact lense."
4/5
2025-03-30
Jasper
"Good for quick shopping. Nice and easy"
ZenniEH from Zenni has responded
Posted Mar-31-2025Thank you for your review!
5/5
2025-03-30
Customer service
"I returned a pair I ordered that I didn’t like and it was past the return policy time. I reordered a pair right away. The new pair was sent out very quickly and I like them a lot. The customer service was fantastic from start to finish. Will definitely recommend them and I have in the last two weeks to several people."
3/5
2025-03-30
Not what I expected
"Not really what I expected. The glasses are not hinged which makes them difficult to place in a pocket. The earpieces are a little long and apparently not adjustable (bendable). I contacted customer service and received a link on how to adjust glasses other than what I purchased. BTW, chat was not available. I doubt that I will be purchasing again. The prescription seems to be fine."
ZenniEH from Zenni has responded
Posted Mar-31-2025Thank you for your review. We're sorry to hear that your experience with the glasses didn't meet your expectations. We also apologize that you were unable to connect with our chat line to discuss your concerns. At Zenni we strive to provide you an ordering experience that is second to none, and we are sorry to hear that was not the case this time. We understand how important it is to have glasses that fit comfortably and meet your needs. If you would like to explore your return options, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number. We would be happy to assist you.
4/5
Updated on: 2025-03-30
Good but different experience
"Overall a good experience. The options are not fully intuitive. For instance, I couldn’t find the option for no-line bifocals, so I wound up getting lines, but I won’t wear them because of this. That pair has turned out to be a waste of money, unfortunately. I do LOVE the ability to “try on” frames with the camera."
ZenniEH from Zenni has responded
Posted Mar-31-2025Thank you for your review. We understand how frustrating it must have been to not easily find the no-line bifocals option, especially when it led to getting a pair that you can’t use. It’s disappointing when something that seemed like a good choice doesn’t work out, especially when the virtual try-on feature was a highlight for you. We appreciate your feedback, and we want to make things right. If you would like to check your return options, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number, and we would be happy to assist you.
2/5
2025-03-30
Not as perfect as I'd hoped. Please check everything before ordering
"After many years of getting amazing glasses for the first time I'm so disappointed. I ordered glasses like always i check measurements and they seemed great then they arrived. They are so small looks like they're kids frames when it clearly says adult. These glasses will not fit my face what so ever. I'm sad because they weren't cheap and I customized them thinking it would be similar to my older ones that got discontinued. Even the sizes seemed to be similar but they are definitely no where near the same size."
ZenniEH from Zenni has responded
Posted Mar-31-2025Thank you for your review. We're sorry to hear that the glasses are too small, despite your taking the time to check the measurements of the frame prior to ordering. At Zenni, we strive to provide you with an ordering experience that is second to none, and we are sorry to hear that was not the case this time. We see that a return label has been sent to you, and we are happy to assist you with any future orders if you decide to give us another try. Please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with any questions so we can better assist you.
5/5
2025-03-30
Loved the quality and the price
"The website is very easy to use and the shipping is fast"
1/5
2025-03-29
0
"I already
expressed my experience"
ZenniEH from Zenni has responded
Posted Mar-30-2025Thank you for your review. If there's anything we can do to assist you, please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with any questions so we can better assist you.
5/5
2025-03-29
Great selection of glasses
"Easy to use and offers a very diverse selection"
5/5
2025-03-29
Great option for a second pair of glasses
"It was easy to go through the process"
1 - 15 of 199736 reviews
About Zenni
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price. We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service
Retailer Information
Contact:
Phone (5am-9pm PT), Chat 24/7
1-800-211-2105
service@zennioptical.com
Zenni
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Zenni is ranked #2 in shopping
Zenni is ranked #2 in apparel
ZenniEH from Zenni has responded
Posted Mar-31-2025