"I order items on a daily basis and few companies "get it" how to provide outstanding Customer Service. These guys do. I ordered 10 bulbs and one arrived broken. You know the feeling - do I try to open a dialog and hear - oh - you have to file that with the shipper, da de da da da, etc...
In one call and less than 60 seconds, the issue was resolved and they apologised for the broken bulb in shipment which was not their problem.
I will definitely order from these guys again."
"Called in the morning and picked up at will call before noon"
"I bought 1,000 feet of C9 string with 6" spacing, 30 packs or bulbs and more small stuff. Everything was packaged carefully, arrived quickly, and looks fantastic. I'm already planning another order.
Edit. Just received my 2nd order and 4 bulbs in one of the packages don't work. Everything else works perfectly "
"Everything was packaged well and delivered on time. Each item was of great quality. "
"I ordered a string of white, LED mini-lights. I need lights that have bulbs that can be replaced when they burn out. I needed the string to supply my current white, LED mini-light string which needs several replacement bulbs. It's very hard to find "warm white LED mini-replacement bulbs" sold separately from the strings. This product was misleading when I ordered it. There should be a clear description of the product telling the consumer that the blubs are GLUED-IN and not replaceable. What a waste...."
"was worried I would have to replace fixture, but your team led us to the right bulb, and it is working well"
"Received the request for a review before the product was delivered! Hence the one star rating."
"It was ready to find specifically what we needed. They shipped quick. They look great. They were easy to install. 10/10 would highly recommend. "
"very happy with service and support at 1000 bulbs."
"awesome! the color was a perfect match. "
"Rebekah did a stellar job assisting us with purchase. She is knowledgeable and helpful. The shipment was on time and well packed."
"I ordered the wrong type of light clips and immediately selected to return, the RMA system is very outdate and I am still waiting on return instructions."
"Ordered led tube bulbs arrived quickly. But also ordered halogen bulbs and did not receive them."
"Arrived quickly and completely satisfied with the color and quality of the bulbs. "
"I ordered 5 watt LEDSs but the order was filed with 4.5 watt LEDs. I think I should have been advised of this change. While not a significant difference in brightness, I feel this is not the way to have the ordered shipped to me."
"The associate was incredibly knowledgeable and helpful in finding the items I needed. They understood the product and helped me figure which bulbs I needed. What a pleasure to speak with them! "