"I order items on a daily basis and few companies "get it" how to provide outstanding Customer Service. These guys do. I ordered 10 bulbs and one arrived broken. You know the feeling - do I try to open a dialog and hear - oh - you have to file that with the shipper, da de da da da, etc...
In one call and less than 60 seconds, the issue was resolved and they apologised for the broken bulb in shipment which was not their problem.
I will definitely order from these guys again."
"As usual, the customer service representative was knowledgeable, courteous, and efficient."
"You had the exact bulb needed and process was fast and easy,"
"Your help was greatly appreciated.
"
"has been over two weeks and no product"
"You had what i wanted and got it to me quickly"
"Couldn't order. The site kept on crashing. Why? Apparently 1000Bulbs.com went to a new payment system and didn't remove the payment data that was tied to the old system. Once my data was erased, and I reinserted the data it worked okay. Your web site manager should have been aware of this. Who knows how much business you lost because of this."
"Very fast service. Well done. "
"Easy to order. Order delivered quickly and was correct. My purple mini lights are always on and serve as a night light for me and my pets."
"Our order was delivered quickly allowing immediate disbursement of item to fill a important need. "
"When I placed my order the website said a 25% discount was in effect until the next day, however when I went to checkout it said the code was invalid. I called the next day and was told that she would see if customer service could adjust my order and would email the result. I didn’t receive the discount or the email. The order was a test to make sure the item was what I was looking for. Shipping was quick and the product was what I had hoped for. I was disappointed that the discount didn’t work but more so the lack of response I was told I would receive."
"I can't find how to return my order. Please tell me how."
"Great phone help with order & very pleased with product & delivery!"
"Good selection and reasonable prices. Order arrived within a week and was in good condition. Appreciate the fast service and the availability of product."
"I was happy with my purchase but the shipping was a little expensive."
"I am very satisfied with 1000Bulbs!"