"I order items on a daily basis and few companies "get it" how to provide outstanding Customer Service. These guys do. I ordered 10 bulbs and one arrived broken. You know the feeling - do I try to open a dialog and hear - oh - you have to file that with the shipper, da de da da da, etc...
In one call and less than 60 seconds, the issue was resolved and they apologised for the broken bulb in shipment which was not their problem.
I will definitely order from these guys again."
"great selection and loved the fast shipping"
"The bar is not receiving any power."
"I opened the package yesterday, found 3 bulbs broken, packaged looked fine when it arrived. The 3 bulbs were in one corner of the box. Would you please send replacement bulbs? Thank you ( i can return the end caps and a lot of glass)"
"I ordered and recieved the product I needed as was provided on the website. The thing that gets me is that not 1 but 2 people contacted me telling me they are my new customer service rep. So are they fighting internally to get accounts or did one person quit that fast that I was contacted by two different people in 2 days about them being my service rep."
"Happy with the price compared to other sites but half of the lightbulbs were destroyed during shipping."
"I needed to redo some of my merch displays. Huge selection of lighting options on line. Found what I needed fast and pulled trigger. Soon after I received a phone call from an actual nice person to discus a shortage/backorder situation. I appreciated being presented options. Long story short, everything arrived way quicker and order is complete and installed. Looks great. Small issue is that the 12” units shipped as 5000K and rest of system is 3500K. Happy to share pics for your advertising etc. "
"Your customer service rep was outstanding to work with to help find the right bulb for our project.
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"the light is back in my life"
"Exactly as one would wish."
"It was very easy to order the product. However, the product did not get delivered to the correct location and had the wrong name on the product. "
"A great job as always!!!!!"
"FAST, EASY, NO DAMAGED BULBS"
"The bulbs ordered arrived while our family was gone. They were put inside an enclosure by the delivery person. I opened the case today to replace bulbs, and eight (8) of the 24 bulbs were broken."
"I ordered the light bulbs for my mother and she received them in a good amount of time. They arrived in good condition. Very good and happy with my order."
"I was miss guided by your site and got the wrong bulb. Also, shipping cost were too high for 1 little LED bulb. It could have been shipped in a padded envelope since it was not a delicate bulb."