"Very happy with 1010 product, service and price. 1010 provided excellent customer service over the phone and helped with my initial order. A smooth process to complete the order with an extra step to do so through PayPal. It worked fine I guess.
The winter wheels arrived in Calgary as I expected and were well packaged. I did have a manufacturing issue with one of the bolts and left an email to customer service on a Sunday. By Weds two new bolts arrived by courier. Awesome follow-up. Wheels look... as expected, a suitable winter replacement and decent match for my OEM wheels but I will drive confidently on well known and reviewed winter treads.
Best of all the price. I shopped locally, internationally and their price was the best. Truly happy to support a Canadian company. "
"Bad customer service! Steve was not good to deal with, I found him to be very rude, ignorant and sexist.
My husband, my mom and myself need summer tire and I can truly say I will be going somewhere else! It was just a terrible experience. "
"We recently purchased a set of 4 winter tires and rims (touren tr9 matte black 17's). The ordering process was nice and they arrived nicely packaged. But once I installed them on the new car I noticed a bad vibration the following day. I drove it for another week prior to booking it into the dealership to take a look. The dealership mentioned that all rims were out of balance and one was defective (not round) and that they recommended me to return them to the supplier asap and to get the dealer invoice reimbursed. Currently waiting on a response from 1010tires to see how they address this issue. "
"I ordered 2 sets of winter tires and steel rims.
All were exactly as expected, no problems with shipping, delivery, etc. Steel rims are of excellent quality.
All arrived within 2 weeks of placing the order and extremely satisfied with all service and ordering. Packaging on tires and rims protects them completely during shipping.
Any questions I had were answered online within minutes of asking.
Rims and tires fit perfectly and I will not hesitate to order again.
Everything was exactly as wanted when ordering online."
"Got a surprise call on Sat (even though they were supposed to be closed) saying my wheels and tires were ready for pickup! I picked them up and installed them that day. Perfect fitment and the tpms were programmed perfectly at the 1010tires shop.
Overall a perfect online sale and a very happy customer!
Thank You very much.
Eric E."
"Steve was helpful to arrange a price match from a competitor and a convenient, hassle-free adjustment of the order to fit my needs. The wheels and tires arrived promptly and look great! I will be driving safe this winter."
"Order arrived early. As described. Sharp looking set of wheels and tires! "
"Used to buy my tires from Costco, then started searching for reviews and found the extensive database of 1010tires.com
I really like that you have tons of choices and can select the best ones for your vehicle. Ordered a full set of winter tires and wheels, received everything very fast and ready to bolt on."
"I was very happy with the process, except for the shipping. Because of their choice of shipping providers (Purolator) I was forced to drive across town to pick up the tires that were supposed to have been shipped to my door. The savings over going to a tire shop was negated with the shipping headache. I will not be using 1010tire again."
"I ordered a set of winter tires with rims. I am very happy with the tires. Rims look great. Very competitive pricing and arrived before average posted shipping time. Shipped right to my door in Fort McMurray with no shipping fee (unheard of in the Mac). I will recommend to all my friends and workmates."
"Was driving from Sudbury to Windsor (8 hour drive) and decided to finally get some new tires so I gave 1010tires a call and they were able to get me my four tires in stock next day so when I was driving through Mississauga I had them installed on my car in less than an hour.
They even held my old tires for me until I came back to Sudbury from Windsor the following week so I could bring them home.
Great customer services, quick and painless. "
"The site is very easy to navigate to find the right tires and wheels. Delivery was very qucik with tracking number and suppose to delivered on specific date but was delay because delivery service lost one of my boxe and they have no explanation where it was. They update the delivery as I refuse the delivery because the merchandise was incomplete, but it was not the case, they didn't even contact me to told me why it was delay. I have to call them because I was fade up waiting for delivery at that day and found out they they loste one of the boxe. I gave 3 stars because of the delivery service quality. Otherwise I could give a perfect score. But third party is part of the business."
"Happy with my set of tires. Had a question, so I called in, and the person on the phone was very helpful. My question was answered, so I completed my order. Yay!"
"Try to stay away from this retailer. Cross your fingers that you get what you paid for because they won't stand by anything they sell and there's zero customer service. Buyer beware. I got really caught with them on my last order so trying to help out the community based on my experience. Stay away and shop somewhere else. Very inexperienced staff who don't know setups. "
"Just ordered a set of tires I saw on 1010tires.com @ @219 each. Even my credit card was charged. Got an email saying it's "out of stock" locally and that they will have to order from another distributor without ETA, but the price will be different. I immediately went back to the website and saw the price had been adjusted to $299 but still available to "add to cart". Obviously they made a mistake in the price and are not willing to honor the price I ordered them at and forced me to cancel the order."