"Very dissatisfied, because I pre-ordered a new domain name and last day you cancelled my order.
Originally I paid domain by $36 and finally I paid $99.
I will not order more products from 101domain.
You send me this e-mail:
Greetings,
We apologize for the short notice, however the name digital.town is considered premium name by the Registry at a price of $64.01. Renewals will also be at this premium rate.
Because of the high value of this domain name, we have cancelled your pending order and credited your 101domain account. If you are interested in this name at the premium price, please let us know and we can create an invoice for payment or you can simply order again online.
If you are interested in this name, you may want to contact us or place your order again soon. The General Availability phase starts at 7/30/2014 16:00 UTC.
We apologize for any inconvenience. Thank you for your continued business.
Best Regards,
Anri Hakobyan
Special Projects/Vendor Relations Manager
"
"It,s not convenience in the instruction."
"Great variety of domains, easy to checkout"
"very excited by the opportunity to pre-order new TLDs!"
"Website is a little cluttered, but the service was satisfying."
"The site may look shady and clunky to some but its fluid and easy to manage domains also superfast to checkout"
"Very helpful and good helpdesk, take good note of the customer and do what they promise !
"
"Had to raise a ticket because the domain wasn't in the right zone, or something."
"Bought two domains nothing to complain about everything worked. 2 days after I bought the domain and they had still had not been registered on the server I contacted the support and just hours later it was fixed.
Awesome and fast support.
As I said nothing to complain about."
"Nice prices, but the limitations for buying .UK domains were not very easy to understand. "
"It's easy to use, and it's friendly to newcomers."
"I had a couple of issues which were dealt with very quickly after submitting a support ticket. I was very pleased with the excellent service and with how easy it has been to set up my domain hosting."
"Great interface for new domain extensions. Professional online chat support. Answered all my questions promptly and highly recommended."
"As always having a special agent to call regarding any question and purchase makes our experience superior to any other of our domain registry accounts anywhere."
"I had a great experience and my domain name will help with my business."
A rep from 101domain.com, 101domain, has responded:
“Hello nicolasdavid,
We are sorry you feel that way about your experience with 101domain.com. Unfortunately premium pricing is controlled by the registry and not by us, and they frequently wait until the last minute to notify us of the pending pricing updates, leaving us scrambling to notify you, the registrant, in order to provide the level of service we strive to provide.
We have been actively lobbying ICANN to get these Premium and Reserved Domain name processes standardized in a fairer and more transparent way, nothing has been done yet though.
We understand your frustration, and we are frustrated ourselves, but I hope you can appreciate that we do everything in our power to keep you posted and informed as soon as we get the information ourselves. These new gTLD launches are like the Wild West right now.
Please email us through here or at support@101domain.com and reference this posting and I would like to talk to you one on one and hopefully earn your trust back.
Best,
101domain.com”