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Product & services pricing
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Customer service:
0.00/5
Return/Replacement policy:
0.00/5


Verified
5/5

2004-11-20

"Second order, very smooth transaction, great communications, fast shipping and great prices. I highly recommend."

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Ability to determine if a product was in-stock real time
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Verified
5/5

2004-10-22

"Everything went very quickly and efficiently. I was very pleased"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
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Delivering products on-time
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Overall technical support
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Being easy to reach
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Verified
1/5

2004-10-04

"After three business days of ordering a sound card, my order status still has not changed on their site. I emailed them requesting information and never got a response. So, I called. The rep said the item is out of stock and will not be shipped out until another three days. That's a whole week after I initially placed the order! I'd be surprised if I actually get it eventually. I would never order from them again and suggest others to do the same.

Update (2004/10/07): As I suspected, I knew I wouldn't be getting my order fulfilled. I waited until the day after the product was supposed to be shipped (after more than a week from the initial order) to phone again. The same rep again gave me another excuse for why it hasn't shipped. He even went so far as to lie about sending me a email message telling me of this fact. (He had not.) There is no honesty in this company. Stay away!
"

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Overall quality of the company
Pricing of products and services
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Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
Delivering products damage free
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Overall technical support
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Verified
5/5

2004-09-03

"Thermaltake Volcano 12 cpu cooler was ordered Wednesday afternoon and delivered Thursday. Outstanding! Excellent communication before and after the product shipped letting me know my order was received, when it was shipped and when I could expect delivery.

This is a competitively priced supplier with the right customer service recipe. A true model for other resellers to aspire to become.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
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Verified
5/5

2004-08-31

"I ordered Zalman ZM80C about a month ago. They shipped it the same day and received it after 3 days. I ordered 3 things tonight and I called to verify it. The customer service was very helpful and was told that they will ship it tomorrow. I defenitly buy more stuff from 'em..."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being trustworthy
Resolving problems
Being knowledgeable
Making decisions on their own
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Web site being easy to use

Verified
5/5

2004-08-23

"Fast shipment. Customer service was great when I called to make sure my order was placed since my comp locked up when i was ordering. Thx 11cb! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
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Web site being easy to use

Verified
5/5

2004-08-20

"I order twice from 11CB in the last week for the first time. I could not be happier with either purchase. Both were shipped out the same day, and I received them the next with free FedEX ground. 11CB is located in chicago, and I'm in Detroit, I knew I would be Fedex ground in 1 day. I was suprised at the level of communication that 11CB provided, right on par with Newegg. I been ordering from Newegg without even checking out anyone else, but after seeing a Zalman heat sink for $35 shipped, compared to $46 shipped from Newegg, I had to try them out. I had to order a new CPU but wanted it for the weekend, so instead of upgrading my Newegg shipping to 2nd day for $11, I order from 11CB instead with free ground and got it in 1 day! The price of the CPU was the same as newegg to boot.

Don't let the weak website fool you, 11CB is a top notch company, who will continue to get orders from me.
"

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Overall quality of the company
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Is trustworthy

4/5

2004-08-18

"Best prices and free shipping, BUT my order had trouble going through, took me a half hour before I got the problem resolved."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
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Verified
5/5

2004-08-05

"Great price and free shipping. Informative e-mails about the order status were accurate and timely."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
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Verified
5/5

2004-07-16

"Product arrived as stated on time. Card was installed and worked as described."

Detailed Review Benchmark + -
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Ease of ordering online
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Overall quality of the company
Is trustworthy
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Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
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Delivering products damage free
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5/5

2004-07-13

"Excellent prices and free ground shipping for a ThermalTake Silent Boost. The order arrived ahead of schedule, and I got exactly what I wanted in perfect condition."

Detailed Review Benchmark + -
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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
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Verified
5/5

2004-07-08

"Super fast processing and shipping! Ordered my product monday evening, received it on my doorstep wednesday afternoon with free shipping! Was much faster than Newegg.

I highly recommend 11cb; my best internet buying experience yet (and i've done a lot)!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
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Verified
5/5

2004-06-24

"Ordered heatsink and fan. Only got paypal receipt but no order confirmation so I called. Very helpful, found and confirmed order which arrived same day. Will shop here again. "

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Verified
2/5

2004-06-07

"T&S promised shipping of video card 3 times on different days. Had a hard time finding order eventhough it was a Paypal transaction. Finally admitted it was out of stock and offered an upgrade to settle the order. Very specific about specs for upgrade. Received a 5700LE 128 MB video card. A 'crippled version' of the 5700 we had agreed upon and not the 256mb memory we had agreed upon. I had paid $149 for the original card and the 'upgrade' sold for 119 on thier own website.
They were very polite, but did not seem to be in control of their order filling and tracking process. I finally sent the video card back to Paypal since I purchased the return guarantee from Paypal.
"

Detailed Review Benchmark + -
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Value the company offers
N/A
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
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Verified
5/5

2004-05-27

"Great, no problems. Fast ship, product exactly right. Came faster than expected!"

Detailed Review Benchmark + -
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Ease of ordering online
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Ease of checking order status
N/A
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Delivering products damage free
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