"The merchandise I ordered was not as described. I was used and had evidence of wear. I have sent the items I ordered back for a full refund. I have no confidence in them and would not order anything from them again!"
"Quick delivery. Missing one box but support on phone was superb and she she other items were arriving that afternoon. They arrived. Great service!"
"Need to include a 12 volt wire and plug with it. I hate cutting off the vampire box because of the warrantee, but I want the cameras to run off 12V DC and not require AC to operate. Other than that they seem to work fine.
Software has some problems, like I can't enlarge the picture even though it says I can."
"My order was lost and did not get placed and no follow up occurred. "
"Allison Lorenzo was very helpful during my purchase. It was great to get recommendations and helpful advice during my search for surveillance equipment. Thank you."
"Delivered quickly and were always available for questions and follow-up. "
"had ordered a camera waited 2 weeks and it had not shipped yet. called and was told it was on back order or was discontinued. re order another with the help of a very nice sales lady."
"I received what I ordered when it was expected there was no damage all items were packed to withstand the transit handling
I was very pleased with the product handling
James Bradley Auto Rail Services Po Box 3092 Lebanon TN 37088"
"Got what I ordered. Arrived quickly."
"Couldnt ask for better assistance with my security purchase from here. So content and easy!! thank you :)"
"I placed this order on 1/24 and did not hear anything from the company until I inquired on 1/29 and received an automated reply. Finally I received a reply on 1/30 that the item I ordered was out of stock and I cancelled the order."
"Further update. After more than a month delay in shipping a product that was advertised as shipping the same day, my product finally shipped. Unfortunately, it was shipped UPS ground, and NOT overnight as promised, even after being told more than once it would be shipped overnight. I've followed up on this and my 50% MULTIPLE times and have not received a response. BUY AT YOUR OWN RISK. If you end up with a messed up order, they'll try their best to appease you until the order is shipped and then you'll not hear back from them. I will continue to pursue my refund that was promised by a Vice President of the company, but would highly recommend that you take your business elsewhere if you care at all about having a worthwhile experience.
Update on my original review below... After posting my review below (which I have retained for future reference), on the next day I received an e-mail from customer service. First off, they actually implemented my recommendation and state on Axis product listings that shipping may take up to 10 days. On top of that, due to my inconvenience they have discounted my initial order by 50% and will ship next day air upon arrival. Now, I still have yet to receive my cameras, but if everything turns out as promised and portrayed, I would say that 123 Security Products takes customer service seriously and that I will be shopping with them again.
***Original Review Below***
I placed an order 2 weeks ago and have yet to receive a shipping notification. I called approximately 1 week ago and was told that Axis products are not stocked regularly and must first be ordered from Axis and then forwarded to the buyer. While I understand that not every item can necessarily be kept in stock, this type of systematic delay should be prominently listed on the Axis product listings. I'm giving it another week or so and if the item is not shipped I will be cancelling and ordering elsewhere.
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"123 Security Products were above expectation, service was excellent, questions were answered immediately by our assigned customer service representative. I am looking forward to dealing with 123 Security Products in the future!! ***** 5 star"
"Delivered on time, kept me informed during process, great job!"
"Super fast shipping. Quality product at a great price!!!!"