"We are very disappointed with our order from 1800Flowers. The tulips arrived on time and wilted three days later! Completely shriveled and wilted-they never opened! It was quite an expense and quite disappointment"
"I should have read all the reviews before ordering from here! This is the WORST experience by far I've ever had with any company! My husband and I ordered flowers for my mom's birthday, paid extra money to have them delivered between 9am & 12pm! A little passed 12pm I call my family to see if anything was delivered? Nothing! I call customer service to find out why? They said it was because they didn't have the specific roses we picked and if we can substitute it for something else? I was dumbfounded that no one even reached out to let us know this was going on (when we're we going to be informed)? My mom just lost my Dad 2 months ago, his birthday was 3 days before hers, so this was VERY important to us! I was so upset I just told them to cancel the whole order & give us a refund! The guy said he would and would give us a $20 coupon for the inconvenience (which no amount of money would ever make me order from here again)! He also informed me it would take 10 days for a refund, they only send a cancelation email 7 days later (like WHAT?? This is unheard of! Every other company I've dealt with sends an email immediately)! A while later I go check my account... order still active! I call customer service again! The lady this time informs me that it takes 24 hours to update, 24 hours for me to get a cancelation email! Well we are on day 3... no email, order still active, just got another email yesterday for the coupon (which I'll NEVER use)! I'm going to wait a few more days to see the status of my cancelation... if nothing is done I will be reporting to the BBB, my bank (I saved screenshots of my conversation because I also reached out a 3rd time on their customer service chat)! This is by far the worst company and WORST customer service I've ever had!"
"I had flowers scheduled for delivery last week, arrived last night 12 27...7 days late and were dead. Spent 2 1/2 hours over 3 days chatting with a bot....i'll decline payment $90 flowers "
"I keep thinking it will get better, but it just gets worse. Why accept payment for delivering flowers to a specific zip code, only to have no delivery, no warning, etc. And when you chat or call, the agent tells you they don't have service in that area , but they will send to an entirely different place? Um, that doesn't help with the gift to a specific person they were intended for. Although I got a refund (eventually) for the flowers they never sent, they refused to refund the Passport delivery service due to the "terms and conditions" (i.e. fine print) from when I ordered! Very disappointing indeed. I gave a 2 instead of a 1 only becuase the "live" agent was curtious."
"DO NOT BUY FROM THIS COMPANY! I ordered flowers on July 11th with delivery set for July 13th. They did not deliver yet took the money from my bank account. I have proof of my order and all banking receipts. For nearly two weeks I was in an endless battle with this company. They continually asked me for the same information over and over and insisted that my order doesn't exist. Other times I was told the charge was "pending" and would "drop off". Give me a break! My bank and PayPal confirmed the payment was processed. I exchanged over 50 emails with this company that went in circles. I filed a complaint with PayPal and the better business bureau. Upon filing the BBB complaint I received two very aggressive voicemails from a woman with the company who wouldn't identify herself and the phone number left went to a dead line. Upon calling customer service I found out my order number is 2 digits too long. What??? I was then given another number to call for Canadian orders. It went to the same customer service line. This time to a woman in Manila who couldn't speak English and had chickens squawking in the background. The following day customer service called me at 3am!!
It has become extremely obvious that they give out fake order numbers in order to scam customers out of their money. I have read thousands of reviews and they are all very similar. Their response to the better business bureau was the same response I've been getting for weeks. Every piece of communication I updated to my PayPal complaint. I finally received a refund on July 24th when their time to respond to PayPal was over. Bottom line, this company is a scam. "
"They promised flower delivery between 5/6-5/8. This morning they told me that can't deliver until 5/13 but they're going to send me a $20 off coupon towards my next order. Bye bye 1-800-Flowers, I will never use your company again."
"use the service twice BOTH WERE NOT DELIVERED THE TIME THAT WAS PROMISED NEVER USE THEM!!"
"Will absolutely NEVER order from them again! Ordered flowers on the 26th for my girlfriend to give her dying mother to be delivered on the 28th by 8 pm. Due to Covid, she's not been allowed to visit so I thought it might make her feel better if a piece of her was there since she couldn't be. The flowers never showed up. Had a confirmation email, was able to track the order, and still showed up in the system but they cancelled the order due to "suspected fraudulent email". What the hell is fraudulent email? And they never even contacted me to tell me that the order was cancelled. No call. No email. Nothing. They called in immediate family today to say their goodbyes. So she's there now and noticed the flowers never came. The first representative I spoke to offered to call her and let her know why the flower delivery was canceled. So his solution was to call someone who is sitting at the bedside of their dying mother to tell them that they canceled the flowers due to fraudulent email. He wanted to interrupt her time to explain this nonsense instead of just sending me an email so that I could screenshot it and send it to her about what happened. The second representative did a replacement order and took a whole $6 off my order. Six dollars. Now the delivery is supposed to be tomorrow sometime between 9:00 and 5:00. This woman is dying and the one thing I could offer my girlfriend to console her is these flowers. She could be dead tomorrow. So she's upset and I'm made to look like I canceled the order and just reordered last minute. My name and my word is at stake here. She's not even speaking to me now. So I asked the representative what happens if she's dead tomorrow when the flowers arrive and there's nowhere to deliver them to because she's in a morgue? This woman told me she's going to pray. She totally admitted fault on the company's behalf, but the price of my word and my name is $6. The one thing I could have done for my girlfriend in this time, and I let her down. The company won't get blamed for this, I will. So I'm telling everybody now, you take a gamble on if your flowers are going to be delivered and you won't even know anything about it if they cancel because they don't inform you. I will be reporting this to the Better Business Bureau and every website I can find. They will right this wrong. At this point I shouldn't have to pay anything. And whoever the person was who canceled my order without informing me should be terminated. I plan to take this as far as it'll go."
"Ordered flowers on Feb. 7th for delivery on the 14th (Valentines Day). Today Feb. 15th they are still sitting in Denver waiting to be put on a truck and delivered may be on the 16th... maybe. No one orders flowers for Valentine's Day (over 100 bucks!) and finds it acceptable that they're delivered 2 possibly 3 to 4 days late! Avoid this company at all costs!!!"
"Dont recommend this company to anyone at least you are not going to spoil the mood to your significants."
"You place an order, but they never deliver. This business will not give a refund no matter how late after the delivery date you keep requesting it, they keep promising they will deliver later. They take your money and give you nothing back, but they will keep emailing and calling you endlessly with more lies. It sounds scripted like they know they are scamming you, and they say the same things over and over each time. You call them and they just leave you on hold and hang up. Then you call back and they don't answer. "
"Horrific they send tropical plants to set in freezing temperatures and they arrive dead!!! They cannot withstand freezing temperatures in Fed Ex trucks for days, I think this company is the worst ever
Stay away !!!!!
Not to mention a plant you can get at meijer for $15 tether charge $65
Complete rip off
Buyer Beware "
"I would agree if delivery was free, but when I am paying that money for flowers, and plus crazy money for delivery, I want to surprise my loved ones on time at least! 3 days of delay is outrageous!!! And it is still in Kentucky!!! I will never use this company any more! Terrible experience! You’ve list another customer, guys!☹️"
"DO NOT USE 1-800-Flowers UNLESS you want to have a horrible experience! All of the phone representatives do not speak very good English and they do not pay attention to details! I ordered a floral arrangement for an upcoming funeral this weekend. I spent 21 minutes on the phone placing my order and I had to phonetically spell out the entire recipients name, church and address of delivery… multiple times I had to repeat all of this information (literally 3-4 times). The call ends, and I later receive a voicemail stating they need me to contact them about my order. I call them back, and I had to pull up the email to provide my order# and realized the recipients name, church and delivery address all had multiple errors so there’s no way this delivery would have been successful. The representative on the phone (my 2nd call) wanted to know the required delivery time (which I provided during my 1st phone call multiple times), but I provide the timeframe again and I explained the errors on my order. The representative assures me he will fix it right away and will send me a new email confirmation. I waited, but did not receive an email, so I decided to chat online because I can type out all the errors made and make sure this was corrected on their end. The chat representative had to make all of the corrections because the 2nd call representative never did what he assured me he would do. The chat representative now assures me everything matches now. Then I called to speak with a manager to provide feedback of my experience and he says he would call me back in 1 hour, but he never called me back. 5 hours later, I received a 2nd email order confirmation with all of the same errors that I had on my 1st email, so I logged into my order online and can see most of it was corrected, except the street name is still misspelled. So I call in again (3rd call) to get the street name corrected and I asked to speak with another manager because at this point I am beyond upset. I explained my entire situation and the street name was still incorrect, the manager was shocked that another manager said he would call me back and did not follow through with his commitment (to an upset customer) and agreed my experience was not good considering it was my first time using their company. This manager was very apologetic and made the correction to the street name and then sent me an email showing the correction made, and I also logged into my order online and confirmed it was also correct there. I’m thinking I am good to go now… BUT my husband noticed this morning we have 2 “pending” charges in our bank account for $160.71 each. So I called in again (4th call) and the girl tells me this is a pending charge to avoid fraud, it is not impacting my bank account and it will automatically be reversed within 3-5 business days. I can assure you this was impacting my bank because my balance in my account has been reduced TWICE (a total of $321.42)! I did another online chat and sure enough this was their explanation “After a careful review on your account, I only found one order for a total of $160.71. The other charge you see on your statement is only a pending authorization charge or a pre-authorization charge that will automatically be removed or fall off within 24 hours or within 3-5 business days depending how fast your bank processes the removal of the authorization. This is a security process to avoid fraudsters causing charge backs. As we have a lot of cases about frauds placing online using stolen credit cards, but we didn't take the actual charge, it's being held temporarily by your bank that will automatically fall off.” The chat representative told me it will automatically fall off within 7 business days, then later says within 24 hours to 3-5 business days. Good thing I have enough money to cover these 2 “pending charges” even though I only authorized 1 charge to my account and no one told me or disclosed that there would be 2 “pending” charges either. If this is their process, they definitely need to tell customers about this process so they are aware! This is such a ridiculous experience and I would never recommend using 1-800-Flowers!!!"
"Possibly the worst poinsettias that I ever saw, the boxes they sent them in were all smashed up and the flowers were falling out of the vase. I called and they said they would credit me 50% of the order and that they would send me an email confirming this, they never did that. The plant looked half dead. I was shocked at the condition and the fact that they took 0 responcibility."