"We opened our Quorum lighting fan and the inner mechanism was damaged and prevented the blades from turning. I tried to complete the online form for a replacement. The form froze and I couldn't move to the next step. I tried several browsers to see if that was the problem. It was not. I called their customer service line which was an automated voice telling me to fill out the webform that didn't work. Then I tried their chat customer service and Gerard Gonzalez replied. He was incredible rude. He told me I needed to contact Quorum directly and supply a PO#. I did and Quorum said that is not their process and that 1stoplighting has to facilitate the replacement. So I was stuck in an infinite loop. I let Gerard know what Quorum's response was and all I got back from him was, "No." He refused to let me speak to a supervisor, he hung up the chat and the entire conversation was erased. The chat form asked if I wanted a copy of the conversation to download. I did, but nothing happened. I cannot believe the rudeness and lack of service this company provided. I will never ever shop with them again. I'd like to challenge the 1stoplighting person that replies to these comments to read the entire chat script before giving a canned response to this complaint. Witness for yourself how rude Gerard was."

"I am not one to complain and give a bad review but I want to share my story to the public so this does not happen to them. I bought a pair of Uttermost lamps from 1stoplighting (original order # 10655672) on December 15, 2022. The box was damaged but the lamps were still intact. The lamps were not a good fit for our bedroom so we decided to return them. The return request stated “THE ITEM MUST BE IN THE ORIGINAL PACKAGING AND IN RE-SELLABLE CONDITION. ANY DAMAGE INCURRED DURING SHIPPING IS THE RESPONSIBILITY OF THE SENDER. WE RECOMMEND THAT YOU PURCHASE INSURANCE SUFFICIENT TO COVER THE PURCHASE PRICE OF THE ITEM(S)”. We did tape any holes and cuts on the exterior of the box. The lamps were placed back in the Styrofoam packing within the box. I was instructed to return the items directly to Uttermost Returns. I dropped off the package at a UPS drop off on 12/19/22. I purchased insurance based on the cost of the lamps which was about $300. I checked online tracking to ensure Uttermost Returns/1stoplighting received the package and we received a refund. On the site, it later stated refund could not be processed due to lamp damage. There was no customer service number to contact Uttermost Returns Center so I contacted customer service at 1stoplighting. The service representative did provide me with 2 pictures I’m assuming was from Uttermost Returns. The pictures were not clear and hard to tell what was actually damaged. The representative notified me that I needed to contact UPS.
I first contacted UPS in January 2023 and was provided a claim number by the representative after giving him all the information to contact 1stoplighting to review the damaged product. I was told that I would be contacted once they “investigated the problem”. I never heard back from UPS. I contacted them again on 3/14/23. I was told that the claim had been closed because they were unable to view the damaged product. I had to explain again that I was the sender returning a product to Uttermost Returns and the lamps were bought through 1stoplighting. The claim had not been resolved. I was told they would look into this. Still no feedback from UPS regarding the claim. I contacted UPS again on 4/20/23. I repeated myself for the third time after the representative told me the claim had again been closed because they were unable to view the damaged product. So there was no confusion, I sent a copy of the return information, shipping label from UPS drop off, and the pictures that were provided to me by 1stoplighting. After several months of giving UPS an opportunity to resolve this issue, I contacted them again on 11/6/23. I was informed by the UPS representative that the claim had been resolved. I told him it had not and explained for the fourth time what happened. He instructed me to contact the receiver. I told him that I was told by them to go through UPS. EACH COMPANY BLAMING THE OTHER. I also stated that I was instructed by 1stoplighting to pack the lamps in the original box. He then stated that my claim had been denied due to improper packaging. After stating that I would write a bad review on the UPS website, I was told “to hold off, that he would file a dispute”. Needless to say, after 1 year, nothing has been resolved and I’m very frustrated. I’m not only out the $300 on the Uttermost (which by the way is a great company and going directly through a local designer store for purchase is never an issue) lamps purchased through 1stoplighting but also the insurance money purchased through UPS. So, what is the point on buying package insurance if no one is going to honor it. So buyer beware. Please do research on companies prior to purchasing any items or using them.
"

"I purchased a Fanimation Wrap fan and our installation was delayed beyond the 30 day refund period. I sent a message to customer service and was impressed with the quick response from Kathy who offered assistance when we completed the install. In fact, we needed a longer down rod and the replacement process was quick and easy. I was so happy with the customer service, quality of the product and fast shipping, that I will continue to use this company for additional purchases. In today's world, it is so difficlut to find an online retailer you can trust. "

"I just want to commend you on the wonderful service you have given to me with answering my concerns about the lamp shade. This was the first time I’ve bought from you and I was so very impressed with your customer service. I was so surprised how quickly you responded and professionally answered my request. To my surprise the part I needed was quickly delivered within a few days. i am so grateful for your response that I would highly recommend your company.
Thank you so much!"

"I purchased a small acrylic and bronze drink table by Uttermost through 1StopLighting at a super great price. Unfortunately, when it was delivered, a washer was missing which was necessary to complete the one assembly step. Upon allying customer service, I spoke with Gerard who was professional, customer oriented and efficient. I received the missing part within the timeline Gerard explained to me. I also received a generous rebate for the inconvenience. My thanks to this website and specifically to Gerard!

Karen Williams"

"We bought a very nice ceiling fan that had some defect. After going through all troubleshooting, we got the go ahead to get a replacement. Gerard helped us through the process and it was such a smooth process! Highly recommend! I especially love that they stand by their product as well. Keep up the great work!"

"Gerard was so helpful!! Great prices too!"

"I had broken parts with the lights we ordered. Ann was great in getting it taken care of and replacements sent to me. It was quick and easy; just how one would hope it would be. "

"Kara was very helpful and professional
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"Jazel Gonzales was courteous, and kind....just OUTSTANDING!"

"Kara was great from start to finish! She resolved my issue with no problems and was so pleasant to deal with on top of it! Such a great experience!!!"

"It was great that the rep. was patient and accommodating."

"I spoke to Jazel who was quite knowledgeable about the return process. All the details were explained clearly making it simple and easy. Soon after our call, the return labels were in my inbox. Well done! "

"Anne, was great! Very helpful! The light I purchased in 2021, was not opened until this week due to delay in remodeling. When the light fixture was going to be hung, our contractor realized it was missing an important piece to hang light. (Knurled nut). After speaking with Anne, she was able to send me a replacement. I would definitely purchase from them again. They’d ran down behind their products. Thank you Anne! "

"Jazel Gonzalez was extremely helpful and made my return process seamless. I will definitely keep 1Stop in mind for future needs because of people like her!"