"I ordered something on 7/18 that was labeled "ships immediately" - it is now the 7/22 and after over an HOUR on hold trying to figure out why the item has not shipped yet, I was told the warehouse isn't picking up their phone. I got no information after an hour waiting. I still have no idea when I will receive the item, if it is stock, or that it will arrive undamaged. I have no faith in this company."

"Absolutely terrible experience. Placed an order for an item they guaranteed to be delivered in 5 days. Ended up hearing nothing after several weeks and multiple emails to customer service. I finally got ahold of someone via their chat and they told me the item would ship right away. Another week goes by and I received an email stating they received my cancelation request and would cancel the order.

I haven't had such a terrible experience with an ecommerce company before. Hopefully a company that understands customer service will drive them out of business."

"So apparently this is the only means by which a person can get a response from the customer service department at 1StopLighting, so here I go singing the same song as the other DISSATISFIED and IGNORED customers. I ordered a 60” downrod (order# 858660). On 6/26/20 I received the wrong downrod. I ordered polished chrome, they sent me bronze. Easy fix right??? just call customer service and ask them to exchange it for the correct item...That would make sense if you’re dealing with a professionally functioning business that actually cares about their reputation and their customers. 1STOPLIGHTING is no such company! I have pursued every means instructed by their website and customer service call line to simply get a return authorization code so I can return the item...I would not dare try to reorder from them. But I can not get ANY RESPONSE. When I call ( and like the other reviewers I’ve spent HOURS UPON HOURS on hold), I enter any number that I think someone would answer. On two separate occasions, both of the employees that answered could care less about helping me get any resolution, no matter how desperate I expressed that I am to get help. They just placed me back on hold to wait for hours longer. I am not the type to speak disparagingly about a company, but I feel the need to warn potential customers that if they consider purchasing any items online from 1STOPLIGHTING, you should prepare yourself for absolutely NO CUSTOMER SERVICE response or assistance. Perhaps now someone will contact me???? Just listen to the several messages & emails sent to you from the customer with this order number above."

"Today June 22,2020 I called the company 7 times ...left my name 3 times ...sent 2 emails ..and tried to chat but got cut off because I wanted to set up a return and not make another purchase."

"I searched all over the internet and 1STOPLighting had everything I needed!"

"Very good information and delivery. Would use this company again."

"Ordered, delivered fast and product was all I hoped it would be. Love the lights. "

"Love the lamp !!! Service was outstanding. I will be back"

"Received the package damaged, probably the shipper's fault, FEDEX. looks like the package was re-taped and not the first time it had traveled. However, talked to Gabriel at customer service and our new pictures were re-ordered. Hopefully we'll do better the next shipment! Order # 8527323."

"Fast shipping, best price price found online, one box was tattered upon arrival and one glass shade was broken, it happens. Very easy to request a replacement thru the website. Will be a repeat customer."

"I love how these turned out. They were difficult for my dad to install because they are a bit delicate and don't have very good instructions. "

"When I was ordering I had some questions and stayed on the phone for 30 minutes the first time trying to talk to someone Before I hung up. Tried again the next day and still no one answered the phone. I placed my order and love the pendant bowl that I ordered but the pendants are just not the right color. So now I am trying to return the pendants and submitted a question yesterday with chat and today went on line and filed a return. Hopefully I will get instructions to return."

"The lights I ordered were discontinued and the staff helped to find comparable replacements Great Customer Service "

"Ordered a floor lamp on Monday and said delivery would be the following Monday and I actually received it on Saturday - even sooner than expected and I am in Canada . Great and fast service ! Product is great and exactly as described . "

"Thank you so much for finding, ordering and shipping so fast!"