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Verified
5/5

2008-10-16

"I don't ususally buy things online, but the people at FotoConnection were very helpful. They explained what the most important accessories were, and worked out the best deal for what I needed. The price was great, much better than what I have seen even in the "big box" stores. I am thrilled with my camera!"

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Verified
5/5

2008-10-16

"This experience was great, ordered Canon mini DVD video camera product came very quickly also after I placed my order online a sales person from Foto Connection called me because I had made an error and wanted to explain what he would do to correct it for me. The gentleman was extremely courteous and knowledgeable about my product. I would definitely order from Foto Connection again."

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Verified
5/5

2008-10-15

"After purchasing the Nikon D80 I haven't been able to set it down. Easy and fun to use. The digital images are crystal clear. Editing and using the retouch menu are just an added bonus to this wonderful camera. I enjoy using my D80. With all the built in features this camera makes anyone a professional."

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1/5

2006-11-03

"Had the unfortunate experience of dealing with this company recently. Placed an order for a Nikon D70s plus Nikkor 18-70mm lens plus memory card
and bag and tripod and cleaning kit.

Price quoted for the pack was excellent even beating their own website for the camera and lens only!!(obviously no intention of selling the pack at the quoted price). Received an email from JoeyG 'out of Brooklyn' asking that I call to discuss the order. When I called he says that the lens in stock was a plastic lens(?) from some unknown manufacturer and that I obviously wanted the glass lens but would have to pay more for that. When I read out the order details quoting the Nikkor 18-70mm description he got irate saying he didn't have it(this is a very common lens these days) and that I would have to wait 3 months and pay more for it when it arrived. When I got irate he said I should buy from someone else and he would cancel the order. He then hung up the phone. When I called back to speak to 'Customer Services'. Another 'salesman' picked up the phone and promptly hung up when I asked for their customer service department.

Steer very clear of these crooks, they should be put out of business as soon as possible for these practices.
"

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Verified
1/5

2006-04-17

"I never write these reviews, but I feel so strongly here I will. AVOID these guys like the plague. They are a CLASSIC bait and switch operation. I ordered a refurbished Samsung L-300 ten inch portable DVD at a very low price of $196. I need this exact unit because I own five batteries for it already. They call and try to get you to accept a Panasonic highly inferior unit saying they are doing you a favor since this item has been "oversold" by them and is out of stock. Ah, if you don't have any more DON'T LET YOUR WEB SITE SELL MORE OF THEM! Anything other than that is just blatant bait and switch. These guys are tantamount to criminals. Pure fraud."

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Verified
5/5

2006-02-28

"Was somewhat leary about on line purchase of a $850 TV, but that was unfounded worry.Placed order on line Thursday and on the following Friday the tv was set up and working in my living room.Web site posed no problems for ordering and received emails in timely fashion.There was a delay in process because order is confirmed by telephone and I didn't use cell phone for few days.Delivery was setup via home phone (message on answer machine on Wed)returned call Wed 5:00 for Friday between 2:00&5:00.At 4:50 van rolled in driveway and was gone in less than ten minutes.The package was un damaged on content complete.I would not hesitate to buy from "The New Connection " in a heartbeat"

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Verified
5/5

2006-01-31

"Am I the lucky one? I heard that Fotoconnection had cheap prices from another review on another website. I visited, noticed that the Sony HDTV I wanted was literally 1/2 the price than the local big box store, and placed the order. In the anticipation, I kept on looking around and found all the negative reviews of this company. Freaking out, I actually called my credit card company to make sure that I had some type of protection if my $800 somehow didn't convert into a new TV in my living room. Well, here I am with a spectacular product, which came exactly when they said it would and making me feel like a bandit with what I paid. As you may have read in other reviews, I did get the "confirmation call" and six e-mails in 12 hours telling me I had to call in. I simply told them I didn't want their cables or warranty they offered. Kevin, the salesman was reasonable and courteous. Well, I didn't count my chicks before they were hatched, but they've turned out beautifully. If you're looking for a GREAT deal, I'd say go for it. If you're looking for peace of mind and can't stand crossing your fingers, then go ahead and pay nearly double at another website. Should I have the need for another electronics purchase, I would probably be 80% likely to purchase from these guys again. (Oh man, my Sony KD30xs955 is so sweet.)"

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Verified
1/5

2005-11-01

"DON'T DO IT!!! I never take the time to write these reviews, but I will in this case. The experience I had with fotoconnection is the most blatant form of fraudulent advertising I have come across in years. I did not listen to the reseller ratings and ordered through these guys anyway and that was a huge mistake. I ordered a TV on a Thursday and forgot all about it deciding that the TV would show up when it showed up. I get a call on Sunday evening from a guy who is their "representative". Not only did he insult me with the bait and switch tactic, he actually told me that there were two television sets for the purpose of warranty and that I needed to buy the one that had the $300 warranty because it was a better product and he had that one in stock. I told him no thanks to the warranty. At first, he told me "the one" without the warranty was backordered and the only model he had was the one with the "US" warranty. When I called him on this, he became hostile and insisted I purchase the warranty. I refused and cancelled the order. I am keeping an eye on my credit card. Absolutely unbelievable."

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Verified
1/5

2004-11-30

"I traced fotoconnection.com to these people. What a scam! Bait and Switch. Won't sell product without adding $3200 for the TV stand that Panasonic says comes with the TV. Wanted to convince me that Panasonic had only a 30 day warranty, when they have 1 year. Tried to bump up proice for 'insurance.' BAIT & SWITCH."

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Ease of ordering online
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Delivering products damage free
Delivering products on-time
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Being knowledgeable
Being trustworthy
Being easy to reach
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Resolving problems
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
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Verified
1/5

2004-04-24

"Ordered online. Order was cancelled without any explanation. Sent an email to ask why the order had been cancelled. Got no response

Buyer Beware...should have trusted resellerratings
"

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Verified
5/5

2003-12-13

"A bit of a delay to confirm order, and a few days delay in shipping, but not all that bad. They did manage to sell me a 3 yr ext warranty (for a very small pittance -- and they were very polite over the phone --they were not the usual high pressure or bait and switch).

Some of their prices are quite good, and some are out of the market, so shop carefully. Their web prices move around a bit, so timing your order is critical.
"

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1/5

2002-12-23

"Tried to buy Sony trv 950 with overnight delivery for Xmas. Paid with Amex. When I called for tracking info they said they wanted $340 more for product. They said advertised unit was "PAL" which is a lie. "

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1/5

2002-07-23

"These guys also do business as:

www.digitalnetshop.com

Very shady people, but pretty funny to. When I called to cancel my order they customer sales guy was like:

"Hey Captain, you gunna cancel eh? Okay partner"

I thought I was talking with the jerky boys or something. Gonna keep my eyes on my credit card for the next few weeks.
"

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