"I had an excellent experience ordering. Very easy. Simon was a pleasure to deal with. He went above and beyond. It unusual to find such great customer service these days. "
"KOBI was top-notch, knew exactly what furniture I was talking about and was extremely professional and friendly. He is a huge asset to your company."
"Representative was very cordial, helpful and informative"
"I called to find a delivery date and wound up spending 400.00 on insurance that I don’t know if I need and didn’t find a delivery date"
"Yesterday, I received and email stating that I wouldn't get my order until January 8th. I called in and was sent to one of your customer service agents (i don't know his name). Anyway, I was so disappointed that my 12 year old son wouldn't get his Christmas gifts of having a redone bedroom and brand new bed set . In fact I was sad and the bed set wasn't even for me. It was just the Idea of my son not having anything on Christmas day. Before calling in, I was frantically searching for a new set elsewhere, only to come up short. Nonetheless, when I spoke to your customer service agent, he was able to work with me and we came up with a new deal that would not only make me happy, but it's going to be here before Christmas. This makes my heart so happy! Please let your customer service agent know that, he not only restored my faith in superior customer service, but he restored my faith in 1stop Bedrooms. Thank you, guys!!!
P.s. Please consider me for the $25,000 Giveaway. I am a struggling single father who would be absolutely grateful and blessed to receive such a gift. Thank you, again.
Ronnie Villafuerte "
"I believe the gentleman’s name was Simon. He was extremely patient and helpful. He answered all of our questions and made suggestions to us regarding our purchase. Looking forward to getting our entertainment center!"
"We were happy to find a quality piece of furniture at a reasonable price. It arrived in great shape and was packaged to prevent damage. Delivery wasn’t as quick as we’d hoped, but free shipping was a huge plus that made up for that. In home drop off is what you are provided by 1stopbedeooms; however, delivery team wanted to drop off on the porch. After we requested placing inside our door, they did accommodate our request. Overall, we’re very pleased with process and merchandise. "
"Great products every time. I love this site!"
"Well they are quick to respond. The sectional or set is great, one of the cushion came with a broken zipper, and I submitted a ticket and they got back immediately and I submitted the required pics and info and it’s be process so currently I’m pleased we will see how it goes concerning the replacement cushion "
"Just ordered. Best deal I’ve seen "
"Shawn explained to me certain things that would be recommended for my couch & that other places would typically charge me a lot more.
He was very helpful & efficient. I enjoyed the experience & glad he explained to me what I now am glad I know. "
"After years of waiting and saving up for a big couch for my family, I was able to find the perfect one on Black Friday! I am very excited to receive it. The customer service has been wonderful helping me navigate such an important purchase. I will make sure to update with a product review when it arrives. "
"Ease of ordering was great and quality furniture! Very pleased with the entire experience!"
"I had the most amazing experience with this company! From the moment I reached out, their customer service team went above and beyond to ensure all my needs were met. They were incredibly responsive, knowledgeable, and genuinely cared about providing the best possible solution for me. Every interaction was seamless, and I felt valued as a customer. It’s rare to find a company that prioritizes customer satisfaction to this level. I highly recommend them and will definitely be a returning customer!"
"I experience and communication with the salesperson named Simon was professional and quiet friendly and encouraging sales wise. Everything was explained to me and my questions were well answered."