"Ah.. 2020PC.com… the worst mistake of my shopping life.
I work for a small business that was rapidly expanding, so we figured we should spend some money on a workgroup scanner, about $800. 2020PC.com offered the best price - hadn't heard of them before but why not?
The first part of the fabulous shopping experience arose when I ordered the scanner. Their website describes the cheapest shipping method as "Default Shipping/ Pick Up". Only after they take your order, do they send you an e-mail "items are ready to pick up in TX there is $42.36 shipping cost for this order" WTF? Surely "Default Shipping/ Pick Up" reads "Default Shipping or Pick Up"! Last time I checked, the convention for the English language is for "/" to mean "or". Like "soup/salad" doesn't read "soup is salad". Sneaky fuckers. Well, I still wanted the scanner and the extra charge took the price only to a regular level, so hell - I'll take it and just never order anything from them again.
If only it was that simple.
The scanner I received kept misaligning the sheets so that a slanted border would appear around every page. A few traded e-mails with Epson support later, and the scanner is assigned "defective" status. Their response,
Epson : "Since the scanner is experiencing issues and is only 2 days old, you may contact the place of purchase to assist with an exchange."
So, an e-mail goes off to ****@****
Me : "I've been in communication with Epson regarding a ___ scanner that I recently purchased from 2020PC.com. It introduces defects on scans produced with the ADF. According to Epson -, I can arrange an exchange with you for another unit. …"
Kevin : ...
NO RESPONSE! Can you believe it? Na, na, na,… I can't hear you… na, na, na… it's not happening.
So, an e-mail goes off to ****@****
Me : "I recently purchased a ___ scanner from 2020PC.com. I've been in communication with Epson about some imaging defects when scanning with the ADF. Epson instructed me to contact you for an exchange. The incident number is __________ , my sales order is attached and I await your instructions on the handling procedure."
Their response… wait for it…
Customer Service : "Have you purchased the extended warranty that come with exchange program ?
If not ,Manufacturer is the only one that can exchange the item for you .
It is not too late to purchase the extended warranty .
"
I can't imagine what illiterate member of a sub-human species could write such a poorly typed, spelt and grammatically incorrect response. Oh, but I can return the item!
1. "We reserve the right to charge a 20% restocking fee on returns or cancelled orders"
2. No Returns after 15 days, all Returned & Refused Orders are subject to 15% Restocking Fee
3. "Shipping & Handling Charges are not Refundable for Returned or Refused Orders."
Will they waive these rights?…. (silence).
Does any member of a self-respecting business actually believe that this represents the following (from their website),
"In the case of a defective item and in the interests of .. 2020 P. C. prides itself on a tradition of outstanding customer care and support. Our devoted team of account representatives understands that our customers are the hallmark of our enduring partnerships"
It meant to read,
"In the case of a dodgy product and in the interests of small-minded short-term profits, 2020 P.C. prides itself on a tradition of shitty customer care and butt-shafting. Our deaf, dumb and illiterate team of tools understands that our customers are fucked if they don't live locally to give us a good ass-kicking"
Well, they are based in Texas - should have known they'd be a bunch of cowboys."
"Can not believe a word they say. Ordered an HP laptop, paid extra for overnight shipping and can not get an honest answer if it has been shipped or if not shipped when it will be shipped. Probably the least believable and the rudest customer service representatives I have ever encountered. Prices are good but if you need the product and don't want the hassle go elsewhere. "
"The WORST experience I've had online and I'm an ebay powerseller. I ordered a $500 item 10 days ago and they NEVER bothered to ship it or email or call to let me know. If I hadn't called them to check the status, I would have been out $500 and they would have just stolen my money. 10 days of no progress and no contact is just unacceptable. What a *complete* waste of time. I had to open a paypal dispute to get my money back. Don't waste your money or time!! Stay away from 2020pc!!!"
"Dont buy from them as a IT professional for 18 yeras I have never been treated so rude. I ask for two day. I paid a consultant to be here to install the equipment and they sent three day. The screwed up shipping label.I have rude emails to prove how rude they are. Complaining to the BBB"
"Placed an order 16 days ago. Never got an email that it was processing or that it shipped, but I was charged when the order was placed. Called about it and the guys says "there is a problem; let me check on it; call us back in 45min"; during that time I get an email that a credit has been issued. No explanation or anything! Beware. This is what you get for the "lowest price"."
"2020PC.com is THE WORST!!!! can I stress that any more.
I warn you ,I ignored the bad reviews I read but they are all true don't make the same mistake.
The are unprofessional,rude and just a plain disgust to deal with. I am in hte process of reportign them to Consumer Affairs and Dept. of Trade. Its like they tell you in your face we are going to rob you! DO NOT USE this company ..for anything ! They want charge me for orders that they didn't get my approval for and have not even process and they now they say "WE will be taking $64 from my refund" What refund ??? I never approved any orders why am I being refunded if i was not suposed to be charged.
Good luck tryind to talk to them. You ask a question their response is pay me $$$
How long does shipping take ?
Their response: shipping will be $87
am ok ..How long is the Shipping
Their response: "Either you pay $87 Shipping or Pick up your order in California"
Are you for real!
The operated AdvancedPC.com check there reviews !
Terrible company , Terrible staff!
Stay away !"