ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.61/5
Chance of future purchase:
4.59/5
Shipping & packaging:
4.13/5
Customer service:
4.61/5
Return/Replacement policy:
3.34/5
Featured Review


Verified
5/5

2018-07-18

Awesome service!!!

"Was a marvelous and seamless ordering process with wonderful online chat help available"


Verified
5/5

2018-07-18

Fantastic, Simple to use, fast turnaround

"Fantastic, Simple to use, fast turnaround!

Will order again!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-07-18

Outstanding Customer Service

"I highly recommend using www.24HourWristbands.com I ran into a small issue while attempting to place an order online, and Ethan was quick to try and fix it for me. As a result he sent me to Leo who was able to recreate my design and process my order. I was able to get exactly what I wanted in an amazing turnaround time along with an amazing price! Both gentlemen had outstanding customer service, and it was a pleasure working with them! I will certainly be ordering additional products from them!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2018-07-18

Great customer service

"I had a change I needed to make last week for my koozies I had created. Steven made sure it got corrected and taken care of! Also, once I got the tracking number, Arnold helped me with my questions on it. Great service, will definitely buy from again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-07-17

Walter is your guy!

"Thank you Walter for walking me through a few issues that I was having with my order. When we were finished all of my questions had been answered and I was getting the deal I was hoping for."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2018-07-17

This company does not stand behind its products and why would they....the products are horrendous!

"Received my koozies that look NOTHING like the proof I was given. 200 koozies that are legit not even legible...

I'm told the actual product could vary slightly from the proof. WHAT IS THE POINT OF A PROOF THEN? I don't even call this a variation to the proof. The proof is LEGIBLE.

Their solution? We will give you a $5 refund and 10% off your future order. There will be NO future orders. Its really sad this company cannot stand behind their product. Why would you even ship an order that looks like this? This was supposed to be burgandy/wine writing on a gray koozie. I receive a red/orange print that is illegible and off centered.

Do yourself a favor, if you are ordering koozies for an important event/day in your life - ORDER ELSEWHERE! I'll be shouting this across every social media platform there is!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-07-17

Great service

"Richard was able to help me with my concerns!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2018-07-17

QUICK AND EASY

"I FOUND THE PRODUCT I WANTED AND CUSTOMIZED IT IN MINUTES. VERY QUICK AND EASY! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Product Returns/Refunds/Exchanges

Verified
5/5

2018-07-17

Great service

"Richard was very good and solved the problem nicely!"


Verified
5/5

2018-07-17

Simple and easy

"I love the simple ordering process and the product always comes as it should I would recommend this company. I also love to support my company so having that option is nice!"

Detailed Review Benchmark + -
Pricing of products and services

Verified
4/5

2018-07-17

quick and easy

"quick and easy upload. Would like to see a digital image on product without an extra fee."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-07-17

Selecting Product

"The process of selecting and customizing the product was smooth and very user friendly. "


Verified
5/5

2016-09-21

Arnold - provided great customer service experience

"This is my second time ordering from this company and another great experience. ARNOLD provided the best customer service so that I could re-order our products. I wouldn't definitely return in the future. Thank you Arnold and 24 Hour Wristbands!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-07-17

Customer Service

"Thank you Haley for your help this morning! You Rock!! I place an order and forgot my coupon code and Haley was wonderful in helping me apply the code!! Thank you!!!!! "


Verified
1/5

2018-07-17

Couldn't find my account or order

"I made an account as I placed my order. The order was pretty easy to place and I was satisfied with my ordering experience, but after I ordered I didn't receive a confirmation email. So I went back to the website and tried to log into my account with the email I used in my order, but there was no account found under that email OR any of the other emails I tried. When I messaged customer service online, they immediately told me to call the customer service line, which I didn't want to do. I wanted to chat online, because it was late and my family was asleep. But I still called and talked with a customer service rep, who was helpful but couldn't find my account under my phone number, my email, or my card info! My account was never set up and my order was completely gone. Not in the system at all. I will be watching my account very closely to make sure the order doesn't go through on my card and I won't be ordering with this website again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2018-07-18
A rep from 24HourWristbands, 24hourwristbands, has responded:

“Hello Natalie,

We apologize for any inconvenience caused while attempting to place the order. On rare occasions, the website may dysfunction due to possible glitches which may explain why your order did not go through. If the no order could be found with your associated name, phone number or email, then the order was not placed as out database is not showing related search result. Please rest assured that the CC is not charged unless the order is confirmed. You have previously stated that you did not receive a confirmation. We understand your discomfort following the matter; however, we are here to assure you that you will not be charged fraudulently or without your consent. We request you to attempt placing the order again or call us and our representative can place the order for you, whichever is more convenient. We hope you will choose us for your promotional needs. Thank you and have a nice day ahead.

Regards,
24hourwristbands.com.”