"This is the second time we are ordering, and I will be ordering again. "
"Easy to order, preview of product with my logo/copy was nice. "
"I was thrilled with my products the first time I ordered. Because of this, I had no issues placing another order and referring others.
However, when I received my order today, I was disappointed to see the keychain had cut off some of the lettering, rendering the product useless. While it would make sense to me that they would add a pop-up or some sort of warning that the keychain may alter the space available, I accept that I should have used a different font or size.
I contacted the company to see what my options were. The call was frustrating from the start, as there was a lot of static/feedback from the customer service headset/phone. I explained the situation and accepted that I would need to reorder, but there were no concessions unless I duplicated my order, but with out assurance the same issue wouldn't happen again. He said I could call back to reorder, but didn't offer to assist me. I asked for a supervisor, and he said he was the top of the line.
I accept that I made an error, but it seems to me a company that cares about the quality of the product would have multiple quality checks, starting at the point-of-sale. I offer 2 stars because I was thrilled with the original order. I know you can do better."
"very good shopping, great service, easy ordering. 2nd time ordering, possibly more."
"The design process was easy and the options were varied and allowed us to upload our own graphics!"
"It was easy, a little expensive but not bad"
"Cheapest prices I've found ANYWHERE!! I compared multiple sites and imprint.com has the cheapest prices around. When it comes to bandit sign you don't want to invest a lot of money because they get taken or damaged so I look for the cheapest ones and Imprint.com has everyone beat!!"
"When I receive my order and view the quality, I will update my review. "
"Easy process. Awaiting proof."
"Ordered disposable face masks from rushsanitizers.com subsidiary. Selected standard production time (7 days - Free) and standard shipping (9 days + $15.86). Credit card charged immediately after order was placed. After 12 days, website still listed order as Scheduled - Waiting. Called customer service to check when order would ship and was told only that it was in process and might take an additional 2-3 weeks to ship. I asked to cancel order and was told order could not be cancelled when using standard production time and shipping.
I will see if I ever get the masks I ordered.
I am very concerned that this site is simply a scam."
“Hello Mark,
We apologize for any confusion caused. Please know that all production & shipping are in business days. Standard time-frames are estimated only and are subject to availability, demand, etc. You placed the order on 4/17; counting the 7 day production and 9 day shipping, the earliest, in business days, that you may receive the order in 5/11 (estimated). Please rest assured that your order has indeed been confirmed and you will receive the items accordingly. Due to the current demand in PPE items, we are trying our best to get these items to our customer as soon as we can, given the limitations in operations this pandemic has caused. We appreciate your patience and understanding in teh matter. A ticket has been created regarding your query. Please feel free to refer to it. Thank you.
Regards.”
"This site had everything I needed to get my business back up and running. Will be buying from again!"
"just ordered so I hope it comes in time for my eye appointment next week"
"When trying to remove my email when I never signed up I'm getting a error message claiming it may be spam , here's a message failing to comply to your perjury threat will get you shot in your worthless face. "
“Hello Customer,
If you have an order with us, please note that emails pertaining to order updates will be sent to you via email. Signing up for the newsletter is done separately by the customer. If you require assistance unsubscribing, please feel free to call us and a representative will assist you.
Regards.”
"I’ve ordered custom wristbands many times over the years and I’ve never been let down! The ordering process is very easy and I love all the options made available."
"I have ordered a few times now and every order is as I expected, perfect! If any doubt on their end they will contact ASAP to get it figured out. "
"One of the easiest online order process. Very easy and smooth."
A rep from 24HourWristbands, ImprintFA, has responded:
“Hello Laura,
Thank you for your feedback. Indeed, if there are any limitations pertaining to any products, it will be disclaimed in the website and/or policies. We make the products within these stated limitations and remakes may not guarantee a different result. Having said that, adjustments made to the order, say with the artwork dimension in this case. We recommend you opt for a digital proof and mention in the comments regarding any changes you would like to see applied on the design so our designers can work with that. You can review the proof and have it revised up to 2 times if required. We hope this will help in the process of getting your desired artwork imprinted propely on the product. Thank you.
Regards.”